CICAR Reviews 27,545

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the rental process, from quick pick-up to smooth drop-off. Many appreciate the quality of the cars, often described as clean, modern, and in good condition, suitable for various needs. The staff receives frequent commendations for being friendly, professional, helpful, and multilingual, contributing to a positive overall experience. Reviewers also value the transparent pricing, noting that the quoted price is inclusive of insurance and there are no hidden extras. However, some people were dissatisfied with occasional long waiting times for car collection, particularly at busy airport locations, which led to frustration. A few other people also felt that the cleanliness of some vehicles was not up to standard, mentioning issues like stained seats, broken parts, or a strong smoke smell. There were also isolated reports of mechanical issues with cars, such as strange noises or faulty brakes, and some customers experienced disorganization during the return process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, speed, and hassle-free... See more

Product

People report positive experiences with the product. Many customers praise the excellent condition of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quoted price is the... See more

Quality

Consumers generally find the quality of the cars to be positive. Many reviewers praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good staff, Great car, No hidden extras, absolute and complete liability insurance included in price which actually was amazing. Cheaper than any "Rent a Wreck" companies I have used on previous vi... See more

Rated 5 out of 5 stars

Great experience from start to finish! Such an easy pick up and drop off! I was nervous choosing a company for car rental as the trip was a surprise for my partners birthday and the reviews I was read... See more

Rated 5 out of 5 stars

Very smooth experience, booked online on their website in a few easy steps. Full coverage and no deposit to worry about potential issues that will come up at drop off. The car was in very good con... See more

Rated 5 out of 5 stars

Easy pre-booking online to pick up car in Costa Calma resort in Fuerteventura. At allotted pick up time, car clean and ready to go, and office staff are multi-lingual - provided DL details & paid (9... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Great service, they have the best prices compare to other rental companies, 1-2 years old vehicles in the fleet, customer friendly staff, easy to book online, Cicar app is a big advantage to manage your booking. Definitely deserve 5 star rating!

21 April 2026
Unprompted review
Rated 3 out of 5 stars

Last few cars for us weren’t as well prepared as before

We’ve used Cicar for many years for our trips to GC. We’ve noticed the last few times the cars are always in the best order though. The most recent one we had was really grubby, inside and out, and had no screen wash.

They are still a good company (could do with always having two people on the desk tho) just noticed this slight change in quality.

26 April 2026
Unprompted review
Rated 2 out of 5 stars

Fuel tank was about 3/4 and when I…

Fuel tank was about 3/4 and when I arrived in hotel I saw that on paper is written 4/4. Normally there was no need to check it because this was 5th time I used your service. Car wasn't what I ordered and usually I understand that but Seat was to slow and consumed 10l per 100km.
Another small problem was with payment but it wasn't worth to argue about 5 euros.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

The process with CICAR was smooth and…

The process with CICAR was smooth and spot on. Despite the car being slightly dirty in the hard to reach spots i.e the sides of the seats near the centre console but I'm nitpicking. The customer service was excellent and everyone was welcoming and friendly. If you are ever in the Canary Islands, CICAR is a reliable go-to.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Best on Lanzarote

Pick up and return very easy and flexible
Clean and modern cars, Seat Arona Automatic, ideal to cruise the island even with 4 people.
Good pricing and easy booking

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with this car rental…

Great experience with this car rental company. The service was smooth, the staff were friendly, and the car was clean and in excellent condition. No hidden fees — everything was clear and reliable. Highly recommended!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

An excellent car hire company.

Everything went smoothly from start to finish. Friendly and professional staff. Car in excellent condition. The advantage of this company is that you can take the car on the ferry to other Canary Islands. The price includes full insurance.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best!

Simple - IMO they are the best! We have hired vehicles multiple times and every single time it has been quick and hassle free.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

No stress and good price

No need of credit card, no need to pay in advance. No stress thanks to the included insurance. Good price. Car in good state (upgraded in my case). What else

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Utter chaos

We have used this company several times before and they have been great.
Yesterday when we picked our hire car up from Gran Canaria airport it was utter chaos.
The queue in the airport terminal was around 50 people deep, We stood at the back of the queue for around half an hour and the queue barely moved, we would have been there for several hours I reckon.
We were told by another hire company that there was another Cicar desk at the far end of the airport, so we walked down and joined that queue which was around 10 people. We stood in that queue for nearly an hour. When we actually got to the front it only took a couple of minutes to get the paperwork and make the payment, then we were sent to the car park to collect the car. There were probably 50 people milling around by the kiosk, so I queued a few minutes and handed my paperwork over. The guy at the desk said my car wasn’t ready, even though I had booked it from midday and with all the queuing it was now 2pm. We had to wait with a lot of other angry, frustrated customers for another hour or so and were eventually given our keys and told where the car was parked. No further details given, no chance to inspect the car.
I was told the petrol tank was a quarter full and to return it that way.
I drove 30 miles to my hotel and already the petrol warning light is flashing.
The car is nice enough, although it smells strongly of smoke.
During my over 3 hours of queuing at the airport yesterday I resolved to never book a car with this company again.

18 April 2026
Unprompted review

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