Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
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Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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The nozzle to drink through came off within a week of using it!
I thought the bottle was fantastic. I had it a week and the nozzle to drink through came apart and it is now unusable. I have tried to put it back on but it has completely come off?????
17 April 2026
Reply from Chilly's
Hello Natasha,
Thank you for taking the time to share your feedback. Our Flip Lid is designed to be disassembled for thorough cleaning so it sounds like the nozzle may simply need reassembling.
Please expect an email from me shortly, and we’ll be happy to guide you through reassembling it to ensure everything is working as it should.
Many thanks,
Julia
Me encabtan las botellas Chilly’s y mi…
Me encabtan las botellas Chilly’s y mi experiencia ha sido perfecta. Volveré a comprar
17 April 2026
Reply from Chilly's
¡Muchas gracias por tu estupenda reseña! Nos alegra mucho saber que has tenido una experiencia tan positiva con tus botellas Chilly’s; eso es justo lo que buscamos. Significa mucho para nosotros que nos elijas de nuevo, y estamos deseando que vuelvas a comprarnos.
¡Gracias de nuevo por tu apoyo!
Love my Chilly's bottle
Love my Chilly's bottle, keeps my coffee hot for hours at work and zero leaks in my bag. Bonus ⭐️⭐️⭐️⭐️⭐️
16 April 2026
Reply from Chilly's
Hello Chloe,
Thanks for your feedback! We’re so pleased to hear your bottle is keeping your coffee hot throughout the day and staying leak-free in your bag, that’s exactly what we aim for.
If you ever need any help in the future, please feel free to get in touch.
Kindest regards,
Kristine
Great looking water bottle
Great looking water bottle, keeps water cold as expected. But loved the opportunity to personalise.
30 March 2026
Reply from Chilly's
Hello Ann,
Thanks for your feedback! We’re really glad to hear you’re enjoying the look of your bottle and that it’s performing just as expected. It’s great to know you loved the engraving option too.
If there’s anything we can help with in the future, we’re always here.
Kindest regards,
Kristine
Reply from Chilly's
Hello Ann,
Thanks for your feedback! We’re pleased to hear you’re happy with the product and that your order arrived promptly.
If you ever need any assistance, please don’t hesitate to reach out.
Kindest regards,
Kristine
Style over substance
Beautiful looking travel cup but the top isn't easy to twist around to open spout part.
The cup doesn't keep my drink hot for more than an hour.
Its fine as I read the reviews before I bought the cup and mainly bought it for the way it looked.
16 April 2026
Reply from Chilly's
Hello Rebecca,
Thank you for taking the time to share your feedback.
While we’re pleased to hear you love the look of your cup, I’m very sorry to learn that the lid is difficult to open and that your drink is not staying hot as expected.
We’d really like the opportunity to look into this further and offer our assistance.
Please expect an email from me shortly.
Many thanks,
Julia
Reply from Chilly's
Hello Aleksandra,
Thank you for your feedback! We’re delighted to hear you’re happy with the design, support, and quality, it means a lot to us.
If you need any help in the future, we’d be more than happy to assist.
Kindest regards,
Kristine
Reply from Chilly's
Hi Martha, thank you so much for your review! We’re really glad to hear you’re loving the quality and design of your bottle 😊 We truly appreciate your support and hope you continue enjoying it!
Ordered a Chilly’s 2 water bottle and I…
Ordered a Chilly’s 2 water bottle and I have been really pleased with my purchase. The design is very well thought out - keeps drinks cool or hot, comfortable neck to drink from, does not leak, handy carry loop on the lid, rubber base to keep the bottle steady (and quiet instead of clattering when setting it down). Just love it.
15 October 2025
Reply from Chilly's
Hi Mrs. H, thank you so much for your fantastic review! We’re really glad to hear how pleased you are with your Series 2 bottle, it sounds like you’re making the most of all the little details, from the carry loop to the rubber base 😊 It’s great to know it’s keeping your drinks just right and living up to expectations. We truly appreciate your support!
Fantastic products and service
The bottle and cup I ordered are excellent quality and arrived really quickly even though I added engraving. I'm very happy with them and have ordered some more since. The service has been fantastic too, when I got in touch to ask about a part for my cup they replied really quickly, politely and had my problem sorted in no time at all.
15 April 2026
Reply from Chilly's
Hi Lyes, Thank you so much for your wonderful review! We’re so pleased to hear you’re happy with the quality of your bottle and cup, and that everything arrived quickly, even with engraving. It’s especially great to know you’ve come back to place more orders, that really means a lot to us 😊 We’re also glad our team could help quickly and get everything sorted for you.
I loved my bottles
16 January 2026
Reply from Chilly's
Thank you so much for your review! We’re really glad to hear you’re loving your bottles 😊 We truly appreciate your support and hope you continue enjoying them!
Not durable
Dented in two places within days of use and scratches and paint peeling in lots of places. Did not do anything to it to make it that way.
29 April 2026
Unprompted review
Reply from Chilly's
Hello Phong,
Thank you for your review. We’re really sorry to hear that you’ve had this experience with your bottle. As no further details were included in your review, we’re unable to fully investigate what may have happened at this stage.
Dents, scratches, and paint damage would usually occur through impact or contact during use or transit, so we’d appreciate the opportunity to better understand this for you.
Please contact us directly at support@chillys.com with photos of the bottle and your order number, and our customer service team will be more than happy to look into this further and help.
Many thanks,
Julia
Easy peasy
Easy peasy. I order and pay and the item delivered quickly. Looks good but will leak if not upright
10 March 2026
Reply from Chilly's
Hi Jane, Thank you for your review! We’re really glad to hear your order arrived quickly and that you’re happy with how it looks, that’s always great to hear 😊
Just to mention, our Series 2 Coffee Cups are designed to be spill-proof rather than 100% leakproof, so they’re best kept upright when in use. We appreciate you highlighting this, as it’s helpful for other customers too.
Thanks again for your feedback, we really appreciate it!
Abyss 1 litr
Abyss 1 litr - The bottle leaks, there is no ergonomically designed grip and the straw is faulty in that only 2/3 of the bottle can be used. The small print even admits the design leaks, this is a fundamental flaw. Customer service want me take videos and photos to demonstrate the problem. I've seen this before, customer service get you to do all the leg work and do nothing at the end of it all. I have described the problem, that is sufficient. Provide a replacement please. At the moment this bottle is only fit for the bin. The real test is how customer service deals with an issue when something goes wrong. Chilly's score zero in this regard. I would note that you have already had the chance to resolve this but you won't. It's simple, I return the faulty bottle or part, you provide a replacement. Prolongation seems to be your modus operandi for customer service.
29 April 2026
Unprompted review
Reply from Chilly's
Hello there,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience with the Abyss 1 Litre bottle has been disappointing. We understand how frustrating this must feel.
When our team requests photos or videos, it is simply to help us better understand the issue and make sure we can offer the best possible resolution as quickly as we can.
We’d really appreciate the opportunity to review this further for you, so if you’re able to share the requested details with our Customer Service team, they’ll do their best to help resolve this for you.
Kindest regards,
Kristine
Happy customer
The Chilly's bottles are so good my whole family are still using our original ones from years ago. One of the lids was a bit battered though, and the seal had been lost, so I ordered a replacement lid and some spare seals for the future. There was a choice of colour for the lids, so now that one won't be mixed up with all the other silver ones. Very happy with the service received.
1 April 2026
Reply from Chilly's
Hi Sue, thank you so much for your lovely review! It’s amazing to hear that your original bottles are still going strong after all these years, that’s exactly what we love to hear 😊 Great idea picking a different lid colour too, no more mix-ups! We’re really glad you’re happy with the service, and we truly appreciate your continued support.
Beautiful non leaking tropical trails bottle
I love Chilly’s bottles I think I already own 5 of them which my daughter tends to steal but she will not be stealing my liberty edition tropical trails one! I have never had a chilly’s bottle that leaked and I can safely say this one does not leak and I also purchased the flip top metal straw lid for when I’m out and about and this also does not leak!! And it’s beautiful and it makes me drink more because it’s a beautiful bottle! Did I mention how beautiful it is!? Well made bottle, easy to clean and it’s beautiful!
15 April 2026
Reply from Chilly's
Hi Katherine, thank you so much for your amazing review! We love hearing how much you’re enjoying your collection, and it sounds like the Liberty Tropical Trails bottle is definitely a keeper 😊 We’re so glad to hear it’s been leakproof for you and that you’re loving the flip top straw lid as well. And yes, we agree… it really is beautiful! Thanks again for your support, it truly means a lot 💛
Reply from Chilly's
Hi Jensen, thank you so much for your review! We’re really glad to hear you’re loving the products and that everything arrived quickly. We truly appreciate your continued support 😊
Fast service one of my items came…
Fast service one of my items came damaged no fuss just replaced it I always order from these
23 February 2026
Reply from Chilly's
Thank you so much for your review! We’re really glad to hear you’re happy with the service and that the issue was resolved quickly and smoothly. It means a lot that you continue to order from us, we truly appreciate your support 😊
Reply from Chilly's
Hi Ian, thank you so much for your review! We love hearing that everything arrived exactly as expected, especially as it was a gift, we hope it was well received 😊 Thanks again for taking the time to share your feedback!
Lovely design and secure closure
10 March 2026
Reply from Chilly's
Hi Lucia, thank you so much for your review! We’re really glad to hear you love the design and found the closure secure, that’s great to know 😊
We really appreciate you taking the time to share your feedback and hope you continue enjoying your Chilly’s product!
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