Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
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I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
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Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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First of all the delivery was great
First of all the delivery was great, super fast. Probably because we paid good money for it. I realised that the new bottles was very plasticky, only the inside wall is stainless steel, the lid is all plastic which is no good when you want to reduce micro plastic intake. I also ordered a coffee cup, the new model, it was so hard to twist the top part to expose the hole that steam can be released or they call it a drinking hole. No information on their website about material components overall, they just say stainless steel wall, which is very limited info. messaged them to see if I can swap for something else and they responded quite quick and said no. So I arranged a return through their portal which is Evri.
Tracking says it’s been returned to their hub, it’s been 2 weeks now and I haven’t heard a peep. Tried to contact them again but no response this time, I’m surprised since they have been around for years and are a reputable company, in fact I still use one of their older bottles!
So just one of those who are quick to take your money but when it comes to refund they take 30 days apparently? I returned something else at the same time to a different retailer and have already got my refund when they received my parcel!
I regret going through their official site! Should have just got it off of Amazon! Easier return.
Oh and you pay for your own return, so you’d expect efficient refund! I don’t mind paying for the returns it’s when they take the biscuit and take ages to refund you your money!
I guess I will have to go through the bank!
13 April 2026
Reply from Chilly's
Hello Mams,
Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand how frustrating this must be, especially with the concerns around the product and the delay with your return and refund.
This is not the experience we want for our customers. Please be assured that our team is currently looking into this for you and working to get this resolved as quickly as possible.
We appreciate your patience and will be in touch with an update soon.
Kindest regards,
Kristine
Highly recommend great quality cups
Highly recommend great quality cups. Keep tea lovely hot robust nice size for a cuppa thx
13 April 2026
Reply from Chilly's
Hi Andrew, Thanks so much for the recommendation! We’re really glad you’re enjoying the quality and that your tea stays perfectly hot, sounds like the ideal cuppa ☕️ Appreciate you sharing this!
Reply from Chilly's
Thanks so much for your review! We’re really glad you love the product and the colour, great choice. 😄
Love Chilly products
Love Chilly products. Ordering and delivery was smooth and quick too.
19 January 2026
Reply from Chilly's
Hi Hazel, Thanks so much for your lovely feedback! We’re really glad to hear you love our products and that everything from ordering to delivery went smoothly. We appreciate you taking the time to share this. 💚
Chilli missed the head of the main…
Chilli missed the head of the main cub. so the birthday gift was kind of ruined. Emailed and message them on their website, no response, until the next day, when was told, they only monitor emailed and chats from 10-15:00. It would be great if that was shown on the website somewhere. New head was send and arrived two days later.
13 April 2026
Reply from Chilly's
Hello Mark,
Thank you for sharing your feedback. We’re really sorry to hear that this affected your birthday gift, we understand how disappointing that must have been.
We appreciate you highlighting your experience with our response times and website information, and we will be sure to pass this on to the relevant team.
Kindest regards,
Kristine
My order didn’t arrive
My order was due 17th April, and have still not received my item on 27th April.
13 April 2026
Reply from Chilly's
Hello Sharon,
Thank you for sharing your feedback. We’re really sorry to hear that your order has not arrived yet and understand how frustrating it is to be waiting past the expected delivery date.
We’d like to look into this for you as soon as possible. We will be reaching out to you directly to check on your order and help get this resolved.
Kindest regards,
Kristine
Great experience with Chilly’s customer…
Great experience with Chilly’s customer support. Although my Series 2 cup is discontinued, Francesca was very helpful in confirming lid compatibility and explaining the issue clearly. When I mentioned a leak, she kindly offered a replacement lid as a goodwill gesture, which I really appreciated.
Friendly, efficient service and a great example of going the extra mile. Thank you!
27 April 2026
Unprompted review
Reply from Chilly's
Hi Mateo, Thanks so much for your kind words! We're really glad we could help and get things sorted for you. We truly appreciate you taking the time to share your experience! ✨
Expensive but quality products
Expensive but quality products. I’ve dropped my water bottle 20 times. Dinted but still in working order.
8 December 2025
Reply from Chilly's
Hello Lizzy,
Thanks for your feedback! It is great to hear your bottle has held up so well, even after being dropped a few times. That kind of durability is exactly what we aim for.
If you ever need any help or support in the future, please feel free to reach out.
Kindest regards,
Kristine
Another couple of items to add to those…
Another couple of items to add to those purchased previously, that is testimony in its self.
10 April 2026
Reply from Chilly's
Hello Michael,
Thanks for leaving a review! It is always lovely to hear when customers come back for more, it really means a lot to us.
If there is anything we can help you with in the future, we would be more than happy to assist.
Kindest regards,
Kristine
Nice bottle but slow delivery
I’ve owned this water bottle for a few years now, and I’ve always been very pleased with its durability and overall quality. Recently, the cap finally needed to be replaced, so I ordered a new one. While I’m glad replacement parts are available, the delivery time is taking much longer than I had hoped.
8 April 2026
Reply from Chilly's
Hello Frank,
Thank you for taking the time to share your feedback! We’re really sorry to hear that your order hasn’t arrived yet. We understand how frustrating it is to be waiting this long without receiving your item.
We’d like to look into this for you as soon as possible. We’ll be reaching out to you directly to check on your order and help get this resolved.
Kindest regards,
Kristine
High quality gift
It was a gift. With the recipient's name, they loved it.
High quality product.
5 March 2026
Reply from Chilly's
Hello Roger,
Thanks for your feedback! We are so pleased to hear the gift was well received and that the engraving made it even more special.
If you need any assistance in the future, please do not hesitate to get in touch.
Kindest regards,
Kristine
Great fast delivery to a quality…
Great fast delivery to a quality product, just love my chilli bottles, we have a collection of various sizes and designs, well worth the money
9 April 2026
Reply from Chilly's
Hello Julia,
Thanks so much for your kind words! We are really pleased to hear you are enjoying your collection and that everything arrived quickly and as expected.
If there is anything we can help with going forward, we are always here for you.
Kindest regards,
Kristine
Brilliant service and great products
One of my items arrived damaged so I reached out to the company, fast response and they sent out a replacement with no issues at all. The replacement also arrived quickly. I was really impressed with how the problem was handled by the company. I also really love the products 😍
7 April 2026
Reply from Chilly's
Hello Steph,
Thanks for your feedback! We are really glad to hear the issue was resolved quickly and that our team was able to sort everything for you without any trouble. It is great to know you are enjoying the products as well.
If you ever need anything else, please feel free to reach out.
Kindest regards,
Kristine
Why no more 750ml bottles?
years ago I bought a beautiful and very comfortable 750ml water bottle from you. Now I wanted to give one to my friend but you only have 500ml water bottles with no graphics... Where have all those comfortable 750ml ones with beautiful graphics gone?!
9 April 2026
Reply from Chilly's
Hello Sara,
Thank you for your feedback and for being a long-time customer. We’re really glad to hear how much you’ve enjoyed your 750ml bottle.
We understand your disappointment, and at the moment we don’t have any new releases for our 750ml patterned Original Bottles. We truly appreciate you sharing this with us, and we’ll be sure to pass your feedback on to our team as we’re always looking at ways to improve and expand our range.
If there’s anything else we can help with in the meantime, please feel free to get in touch.
Kindest regards,
Kristine
Easy to order and once again a speedy…
Easy to order abd once again a speedy delivery.
28 January 2026
Reply from Chilly's
Hello Nichole,
Thanks for your feedback! We are glad to hear you found the ordering process easy and that your delivery arrived quickly once again.
If you need any help in the future, please do not hesitate to get in touch.
Kindest regards,
Kristine
Love my Chilly bottle
Love my Chilly bottle, beautiful rainforest design and such a well made design, love it thank you
9 April 2026
Reply from Chilly's
Hello Karen,
Thanks for your lovely feedback! We are so pleased to hear you are enjoying your bottle and its rainforest design. It is great to know it has made such a good impression.
If there is anything we can help with in the future, we would be happy to assist.
Kindest regards,
Kristine
Reply from Chilly's
Hello Christine,
Thanks for your feedback! We’re really glad to hear your experience was smooth from start to finish and that our communication and returns process met your expectations.
If you need any help in the future, don’t hesitate to get in touch.
Kindest regards,
Kristine
Very fast shipping and the quality has…
Very fast shipping and the quality has improved since the last version.
8 April 2026
Reply from Chilly's
Hello Vera,
Thanks for leaving a review! We’re delighted to hear your order arrived quickly and that you’ve noticed improvements in the latest version, that’s great to hear.
If you ever need support or have any questions, we’re always here for you.
Kindest regards,
Kristine
Excellent well-made also delivered in a…
Excellent well-made also delivered in a reasonable time scale with great engraving on the bottle.
8 April 2026
Reply from Chilly's
Hello Darrell,
Thanks so much for your feedback! We’re really pleased to hear you’re happy with the quality and the engraving and it’s great to know it met your expectations.
If there’s anything we can assist you with in the future, please feel free to reach out.
Kindest regards,
Kristine
Reply from Chilly's
Hello there,
Thanks for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with the quality, that’s exactly what we aim for.
If you ever need anything further, we’re always here to help.
Kindest regards,
Kristine
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