Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Great product
Great product. Quick delivery. Friendly and efficient customer service. Thank you.
20 April 2026
On a joyous journey
Chilling with a chilli’s that’s filled with electrolytes is the only way. We are on journey together. I love my bottle it’s silent base and easy use sipping top. Lovely blue with big branding on the side. Love the carry loop so all in all what’s not to like. Actually considering buying another in black always good to have 2 , 1 in use 1 in wash. Highly recommended
20 April 2026
Lovely gift for my daughter who loves…
Lovely gift for my daughter who loves this product
13 January 2026
May use AI-assist with repliesRead more
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We received a Chillys 'food cup' as a…
We received a Chillys 'food cup' as a xmas present in stainless steel. It was used less than 10 times before the lid refused to come off- rotating on itself like a child proof lock. Chillys refused to replace the item as we were unable to locate a receipt. We were also warned to dispose of it safely as the product may 'Blow Up' as the gases inside build up! Buy with caution and dont expect any help from Chillys.
4 May 2026
Unprompted review
Reply from Chilly's
Hi Tim,
Thank you for taking the time to share your feedback.
I’m really sorry to hear about the difficulty you experienced with your food pot. I can understand how frustrating this must have been.
As part of our warranty process, we do ask for proof of purchase so we can verify key details such as when the product was bought, whether it is still within warranty, and whether it was purchased through a verified retailer. Without this information, we’re unfortunately unable to complete a full assessment of the claim.
In relation to the lid issue, we do advise not to leave food stored inside the food pot with the lid on for more than 24 hours. This is because food can spoil over time and naturally produce gases, which can create a build-up of pressure inside the container. This may make the lid harder to open.
That said, we would really like the opportunity to look into this further with you and offer support where possible. Please keep an eye on your inbox shortly for a message from us.
Kind regards,
Lara
Reply from Chilly's
Hello there,
Thank you so much for taking the time to leave us your review! We’re delighted to hear that your order arrived quickly and exactly as expected.
We really appreciate your support and hope you continue to enjoy your purchase.
Many thanks,
Julia
Reply from Chilly's
Hello there,
Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying your bottle.
If there’s ever anything we can help with, please don’t hesitate to get in touch.
Many thanks,
Julia
Perfect for the gym!
Pink 500ml bottle is perfect for the gym and the personalisation of my name on it is the nicest touch!
17 April 2026
Reply from Chilly's
Hello Kaveen,
Thank you so much for your lovely review! We're delighted to hear that your Blush 500ml Flip Bottle is the perfect gym companion and that you love the personalised name engraving.
We hope it keeps you hydrated through many more workouts ahead.
All the best,
Julia
The nozzle to drink through came off within a week of using it!
I thought the bottle was fantastic. I had it a week and the nozzle to drink through came apart and it is now unusable. I have tried to put it back on but it has completely come off?????
17 April 2026
Reply from Chilly's
Hello Natasha,
Thank you for taking the time to share your feedback. Our Flip Lid is designed to be disassembled for thorough cleaning so it sounds like the nozzle may simply need reassembling.
Please expect an email from me shortly, and we’ll be happy to guide you through reassembling it to ensure everything is working as it should.
Many thanks,
Julia
Me encabtan las botellas Chilly’s y mi…
Me encabtan las botellas Chilly’s y mi experiencia ha sido perfecta. Volveré a comprar
17 April 2026
Reply from Chilly's
¡Muchas gracias por tu estupenda reseña! Nos alegra mucho saber que has tenido una experiencia tan positiva con tus botellas Chilly’s; eso es justo lo que buscamos. Significa mucho para nosotros que nos elijas de nuevo, y estamos deseando que vuelvas a comprarnos.
¡Gracias de nuevo por tu apoyo!
Love my Chilly's bottle
Love my Chilly's bottle, keeps my coffee hot for hours at work and zero leaks in my bag. Bonus ⭐️⭐️⭐️⭐️⭐️
16 April 2026
Reply from Chilly's
Hello Chloe,
Thanks for your feedback! We’re so pleased to hear your bottle is keeping your coffee hot throughout the day and staying leak-free in your bag, that’s exactly what we aim for.
If you ever need any help in the future, please feel free to get in touch.
Kindest regards,
Kristine
Great looking water bottle
Great looking water bottle, keeps water cold as expected. But loved the opportunity to personalise.
30 March 2026
Reply from Chilly's
Hello Ann,
Thanks for your feedback! We’re really glad to hear you’re enjoying the look of your bottle and that it’s performing just as expected. It’s great to know you loved the engraving option too.
If there’s anything we can help with in the future, we’re always here.
Kindest regards,
Kristine
Reply from Chilly's
Hello Ann,
Thanks for your feedback! We’re pleased to hear you’re happy with the product and that your order arrived promptly.
If you ever need any assistance, please don’t hesitate to reach out.
Kindest regards,
Kristine
Style over substance
Beautiful looking travel cup but the top isn't easy to twist around to open spout part.
The cup doesn't keep my drink hot for more than an hour.
Its fine as I read the reviews before I bought the cup and mainly bought it for the way it looked.
16 April 2026
Reply from Chilly's
Hello Rebecca,
Thank you for taking the time to share your feedback.
While we’re pleased to hear you love the look of your cup, I’m very sorry to learn that the lid is difficult to open and that your drink is not staying hot as expected.
We’d really like the opportunity to look into this further and offer our assistance.
Please expect an email from me shortly.
Many thanks,
Julia
Reply from Chilly's
Hello Aleksandra,
Thank you for your feedback! We’re delighted to hear you’re happy with the design, support, and quality, it means a lot to us.
If you need any help in the future, we’d be more than happy to assist.
Kindest regards,
Kristine
Reply from Chilly's
Hi Martha, thank you so much for your review! We’re really glad to hear you’re loving the quality and design of your bottle 😊 We truly appreciate your support and hope you continue enjoying it!
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