always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
Company replied
Couldn’t ask for a better service from start to finish I felt comfortable with very friendly understanding staff . Lady named Sam was incredibly compassionate and when I needed to contact them it was... See more
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We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... See more
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Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
569 reviews
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Replied to 100% of negative reviews
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Very professional as we had to…
Very professional as we had to communicate over distance as mum lived in a different town to us.
The actual ceremony was carried out to precision and they were very attentive.
26 June 2026
Reply from FuneralCoop
Thank you for taking the time to leave your feedback. We’re glad to hear our colleagues communicated clearly and professionally despite the distance, and that the ceremony itself was delivered with precision and attentiveness. Your kind words are truly appreciated by the team.
Take care,
FuneralCoop
Gave mum the send off she would have wanted
Thanks to the Co-ops helpful and supportive team i was able to give my mum the funeral she would have wanted.
16 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that our helpful and supportive team were able to assist you in giving your mum the funeral she would have wanted. Your kind words mean a great deal to everyone involved.
Take care,
FuneralCoop
Everyone we dealt with were so caring…
Everyone we dealt with were so caring and professional at a time which was extremely difficult. I thank everyone of them for their kindness to our family.
28 May 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that everyone you dealt with was caring, professional and supportive during such an extremely difficult time. Your kind words mean a great deal to the whole team, and we’re grateful for the trust you placed in us.
Take care,
FuneralCoop
My Dad's funeral
I found the whole procedure to be highly professional,warm and friendly.I am considering taking up a plan myself!It was nice that my dad who died was safe and looked after very well by your company.I will recommend it to friends.
22 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found the whole process professional, warm and friendly, and that our team supported you so well throughout. It means a great deal to know your dad was cared for with such respect, and we truly appreciate your recommendation.
Take care,
FuneralCoop
Attended Funeral Service with BurialThe service my family recieved was…
The service my family recieved was excellent. Everyone was so helpful and understanding, and he funeral arrangers went out of their way to help with our difficult family dynamics. They made what could have been a difficult day into a good day. I am eternally grateful to them.
19 June 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We’re glad to hear our colleagues provided the care, understanding and flexibility your family needed, and that their support helped make the day feel positive despite the challenges. Your kind words and appreciation mean a great deal to the team.
Take care,
FuneralCoop
From our 1st visit to the funeral…
From our 1st visit to the funeral palour right up untill the day of the funeral everything was absolutly perfect . The staff amazing , the flowers beautiful , Debrorah leading the service was so caring and did my mum proud . So a big thank you to all .
8 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that everything was perfect from your first visit right through to the day of the funeral. It’s wonderful to know the staff were amazing, the flowers beautiful, and that Deborah led the service with such care and respect for your mum. A heartfelt thank you from us as well for your kind words.
Take care,
FuneralCoop
We cannot thank the co op funeral care…
We cannot thank the co op funeral care team enough for the care, compassion, and professionalism they showed while organising my fathers funeral. I would like to say a special thanks to Mandy,who guided us through every step with such kindness, patience, and understanding during a very difficult time.Mandy made everything feel so much easier by taking care of every detail and keeping us informed throughout the process. She listened to our wishes,treated our family with genuine compassion, and ensured everything was organised perfectly. On the day of the funeral, everything was carried out with dignity and respect, allowing us to focus on remembering and celebrating my fathers life.
We are truly grateful to Mandy and the entire Co Op team for their outstanding support. We would highly recommend the Co Op to anyone looking for a caring ,professional, and compassionate funeral service .
19 June 2026
Reply from FuneralCoop
Thank you for your heartfelt review. We’re so pleased to hear that the care, compassion and professionalism shown by Mandy and the team helped guide you through every step of arranging your father’s funeral. It means a great deal to know she listened so closely to your wishes, supported your family with such kindness, and ensured every detail was organised perfectly. We’re also grateful for your kind words about the dignity and respect shown on the day itself. Thank you for your recommendation, it is truly appreciated by everyone involved.
Take care,
FuneralCoop
Amanda and her staff was really…
Amanda and her staff was really respectful and did whatever they could to make things easier for a heartbreaking day ahead.
Would definitely recommend.
16 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that Amanda and the team were respectful, supportive and did everything they could to make a heartbreaking day feel a little easier. Your kind words mean a great deal to everyone involved, and we truly appreciate your recommendation.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found our team friendly, understanding and easy to talk to. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Nothing was to much for this team of…
Nothing was to much for this team of people who cared for us from the minute we walked through the door. Supported us through everything and paid attention to all the small details which meant alot. Talked us through everything clearly and supported through emotional moments.
16 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that the team cared for you from the moment you arrived, supporting you through every step and paying attention to the small details that meant so much. It’s wonderful to know their clear guidance and emotional support helped you through such a difficult time. Your kind words mean a great deal to everyone involved.
Take care,
FuneralCoop
Caring people
Well managed and very understanding made things very easy to navigate and get through
20 May 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that everything was well managed and that the team’s understanding and support helped make things easier to navigate during such a difficult time. Your kind words mean a great deal to us.
Take care,
FuneralCoop
First class service
From start to finish, the staff were brilliant. Really supportive and willing to go above and beyond to make the day memorable and respectful. I couldn't have asked for more.
16 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that the team were brilliant from start to finish, offering the support and care needed to make the day both memorable and respectful. It means a great deal to know you felt everything was handled so well. Your kind words are truly appreciated.
Take care,
FuneralCoop
Great service provided by all at…
Great service provided by all at Walsall Coop funeral services.
15 May 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you received great service from the team at Walsall Co‑op Funeral Services. Your kind words mean a great deal to everyone involved.
Take care,
FuneralCoop
Castle Donington
Overall the services which were provided were very good. All staff were extremely professional.
However the office in Castle Donington lacked any form of privacy to accommodate families and their grief. Members of the public could walk straight into the middle of you making funeral arrangements. No refreshments or toilets.In my opinion Castle Donington office is not ideal for families who are struggling with a bereavement.
If we had been offered to visit the office in Borrowash to make our arrangements we would have preferred to have gone there.
2 June 2026
Reply from FuneralCoop
Thank you for your review. We’re pleased to hear the service and professionalism of our team met your expectations. We’re also grateful for your honest feedback about the Castle Donington office, and we’re sorry the environment didn’t offer the privacy and facilities you needed. We’ll make sure your comments are shared for review.
Take care,
FuneralCoop
Hobs Moat, perfect!
Angy Smiley.
Just perfect handling of our requests. Always available if we needed to confer on details.
Couldn't have done more for us
23 June 2026
Reply from FuneralCoop
Thank you for your feedback. We’re glad the team were able to support you throughout and make every detail easy to discuss and arrange. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Very professional
Made me welcome at a time of great loss and where very professional in every thing the did ,top marks
17 July 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team made you feel welcome at such a difficult time and were professional throughout. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Everything went to plan
17 June 2026
Reply from FuneralCoop
Thank you for your feedback. We’re glad to know the arrangements went smoothly and met your expectations.
Take care,
FuneralCoop
Support when you need it most
Caring, compassionate and supportive at a time when you need it most.
Was kept fully informed and on the day of the funeral - absolutely was to clockwork precision.
Almost the hottest day of the year and their professionalism to do all things correctly was above and beyond.
What is already traumatic was made gentler by their caring hands.
24 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team were caring, compassionate and supportive throughout, and that everything on the day ran so smoothly despite the heat. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Amazing service
Amazing service! Took care of everything so we didn’t have to worry about a thing! The team were so kind and thoughtful and especially Lyn who made us feel so at ease at such a difficult time! Funeral service went so well and to all involved we would like to thank so very much! Dad would have been so pleased with the care and service he received!
25 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team took care of everything for you and that Lyn helped you feel at ease during such a difficult time. It means a great deal to know the service went so well and that your dad would have been pleased.
Take care,
FuneralCoop
Caring professionals who guided us and…
Caring professionals who guided us and supported us through the whole process of organising my auntie’s funeral and the funeral itself. This extended beyond the funeral to all the liaison work with the church to arrange the interment of my auntie’s ashes. Really helpful with information including local knowledge in suggesting a venue for the wake. Excellent communication throughout.
24 March 2026
Reply from FuneralCoop
Thank you for your review. We’re delighted our team were able to guide and support you throughout your auntie’s funeral arrangements, including the liaison with the church and help with the wake. Your kind words about their communication mean a lot.
Take care,
Central Co-op Funeral Plans
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