Our designated co-ordinator (Paula) was wonderful. She gave practical and professional advice on all aspects of arranging our mom’s funeral. We were listened to and then guided through the whole proc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutley amazing. All memebers of the team were kind caring and empathetic, especially Louise. They explained everything making the whole process easier to deal with. They were always happy to answ... See more
Company replied
The staff were all lovely and kept me informed throughout. (Sandra and Naz particularly. Leslie filled in well for Sandra when she was off also) and the recommendation of Neil the celebrant was the b... See more
Company replied
The staff at the coop funeral home went above and beyond to help me and my family at such a difficult time. The way they treated my late husband was amazing with so much kindness and respect. They di... See more
Company replied
Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a fantastic send off for my…
We had a fantastic send off for my brother couldn’t fault it in anyway from start to Finnish so much care and attention made our loss just that little bit easier we as a family thank everyone who was involved in my brothers funeral.
15 May 2026
Reply from FuneralCoop
Thank you for your review. It means a great deal to hear that your brother had such a fantastic and fitting send‑off, and that everything felt right for you and your family from start to finish. Knowing that the care, attention and organisation helped make an incredibly difficult time even a little easier is something the whole team will truly appreciate.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that you found the team caring, friendly and efficient. Knowing the service felt supportive and well‑organised at such an important time means a great deal to us.
Take care,
FuneralCoop
Genuinely caring and professional
Our designated co-ordinator (Paula) was wonderful. She gave practical and professional advice on all aspects of arranging our mom’s funeral. We were listened to and then guided through the whole process in a considerate, non-judgmental and caring manner. Nothing was too much trouble and we were kept updated at all stages without the need to ask or chase for information.
It was a massive relief to know that mom was taken care of as well as we were during our most difficult period.
14 May 2026
Reply from FuneralCoop
Thank you for your review. It’s truly heartening to hear how wonderfully Paula supported you through arranging your mom’s funeral. Knowing you felt listened to, guided with care, and kept fully informed at every stage is exactly the experience we want families to have. Your words about the relief you felt knowing your mom was looked after with the same care shown to you, mean a great deal to the whole team. Nothing being too much trouble is a testament to Paula’s compassion and professionalism, and we’ll make sure your appreciation is shared with her.
Take care,
FuneralCoop
Excellent and respectful
Excellent and respectful on the day of the funeral. All arrangements were clear and geared to our needs.
11 May 2026
Reply from FuneralCoop
Thank you for your review. We’re really glad to hear that the day of the funeral felt excellent and respectful, and that the arrangements were clear and shaped around your family’s needs. Knowing the service supported you in the right way at such an important moment means a great deal to us.
Take care,
FuneralCoop
Absolutley amazing
Absolutley amazing. All memebers of the team were kind caring and empathetic, especially Louise. They explained everything making the whole process easier to deal with. They were always happy to answer any question. Very professional and respectful. Thank you.
24 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found the team kind, caring and empathetic throughout, and it’s lovely to know that Louise made such a positive difference for you. Making everything clear and helping to ease the process is exactly the support we want families to feel at such a difficult time. Your kind words about the team’s professionalism and respect mean a great deal. Thank you for taking the time to share them.
Take care,
FuneralCoop
I am so glad i used the Co op for my Mums funeral. The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people. I truly thank you. Shar
I am so glad i used the Co op for my Mums funeral.
The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people.
I truly thank you.
Sharon & Family
14 May 2026
Reply from FuneralCoop
Thank you for your review. It means so much to hear how supported you felt throughout your mum’s funeral. Knowing that the entire team made a difference and each person playing their part with care and kindness, it is incredibly meaningful to us. We’re grateful you took the time to share this, and we’re honoured to have been able to support you and your family.
Take care,
FuneralCoop
Arranging a funeral for your Mom is a…
Arranging a funeral for your Mom is a tough and emotional experience. Mandy was supportive, caring and empathetic during our journey offering advice and suggestions throughout - even to the point of asking the team to wear a red tie to incorporate one of moms wishes. The horses were so beautiful, also in red, and the funeral team were all wonderful on the day. A big part of the day!
We had one issue in that visits to see Mom were restricted due to working hours and holidays booked but we managed to get round it with support from Toni (Manager) who personally delivered the first copy of moms service booklet to our home.
John, the celebrant, was easy to talk to and gave a great opening and support throughout the service. Comments from both family and the Co-op team saying how beautiful the service was gave us the acknowledgement that we had given mom what she wanted. If there is such a thing as a beautiful funeral service then Moms was it!
Thank you all
14 April 2026
Reply from FuneralCoop
We’re so pleased to hear how supportive, caring and empathetic Mandy was throughout the arrangements, and that she took the time to incorporate your mom’s wishes, right down to the red ties. It’s wonderful to know the horses, the team on the day and the overall service helped create something that felt truly personal and meaningful. Thank you as well for acknowledging Toni’s support in helping you visit your mom and personally delivering the service booklet. We’re glad this made a difference. It’s lovely to hear that John provided comfort and guidance during the service, and that both your family and our team felt it was a beautiful tribute. We’re always here if you need anything further.
Take care,
FuneralCoop
Not a very warm welcome from staff
Not a very warm welcome from staff, were not offered a cup of tea . When my father was collected 2 women arrived who were not strong enough to carry him . They dropped him on the stairs then needed my husband’s help to get him in the back of the van .All in all not a professional service .
31 March 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience, and I’m truly sorry to hear that this was how you felt during such a difficult time. This is not the standard of care or professionalism we expect, and your feedback is deeply concerning. If you feel able, please contact us at funeral.support@centralcoop.co.uk so we can speak with you directly and ensure this is followed up properly.
Take care,
FuneralCoop
Wellings handled the arrangements for my mother's funeral
Wellings handled the arrangements for my mother's funeral with the utmost professionalism, respect and care. Nothing was too much trouble and the whole team made sure that the build up to and the service itself ran like clockwork. I would have no hesitation in recommending them.
22 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that your mother’s funeral was handled with such professionalism, respect and care. It means a great deal to know that nothing was too much trouble and that the whole team ensured both the lead‑up and the service itself ran seamlessly. Your recommendation is truly appreciated, and we’ll make sure your kind words are shared with everyone involved.
Take care,
FuneralCoop
We could not fault our experience from…
We could not fault our experience from beginning to end with you at the coop for my sons funeral, we were amazed at just how beautiful it was & how gracefully you performed it with such tender loving care so much so my daughter went back to Australia & tried to get a job at a funeral directors being the caring person she is.
22 April 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. We’re truly honoured to hear that your experience with us felt faultless from beginning to end during such an unimaginable time. It means a great deal to know that the funeral for your son was as beautiful and gracefully delivered as you describe, and that the care shown by the team brought comfort to you and your family. Hearing that your daughter was inspired to pursue work in funeral care after returning to Australia is incredibly touching, a reflection of the compassion and dignity she witnessed throughout the arrangements. Thank you again for placing your trust in us. We’re deeply grateful for your kind words.
Take care,
FuneralCoop
Good service .
Martina managed to have the perfect tone in communication- she was efficient and informative, caring but not OTT.
Everything went as planned on the day and she kept us informed beforehand. All the bearers looked smart and the funeral director was again good on running through details beforehand to check everything was as we wanted and expected
22 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that Martina provided efficient and informative service while still being caring and supportive without ever feeling over the top. It’s wonderful to know everything went smoothly on the day and that you felt well‑informed throughout. We’re also glad the bearers and funeral director helped ensure every detail was checked and aligned with your wishes. Your feedback means a great deal, and we’ll make sure it’s shared with the whole team.
Take care,
FuneralCoop
Tammy and Debbie Rugeley CO OP
Tammy and Debbie went above and beyond to make sure we got everything we wanted for my husbands funeral . So grateful to them
28 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that Tammy and Debbie went above and beyond to make sure everything was just as you wanted for your husband’s funeral. Your gratitude means a great deal, and we’ll make sure your kind words are shared with them, they’ll truly appreciate it.
Take care,
FuneralCoop
wonderful team so caring and efficient…
wonderful team so caring and efficient made life so much bearable following our sad loss.
15 May 2026
Reply from FuneralCoop
Thank you for your review. We’re really glad to hear that the team helped make such a difficult time feel a little more bearable. Knowing that you found them caring, efficient and supportive means a great deal, and we’ll make sure your kind words are shared with everyone involved.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that Tracey, Cheryl and the team made you feel supported with their professionalism, kindness and respectful care. Your feedback means a great deal, and we’ll make sure your comments are shared with them, they’ll truly appreciate it.
Take care,
FuneralCoop
Looking after Mum…
Customer service was second to none from start to finish. Staff were very kind and considerate nothing was too much trouble. Always contactable if we had any questions and kept us informed on everything all the way through. Would definitely recommend this company.
24 April 2026
Reply from FuneralCoop
Thank you so much for sharing your experience. We’re truly pleased to hear that the customer service you received felt second to none from start to finish. It means a great deal to know our team were kind, considerate and always available when you needed support, and that nothing was ever too much trouble. We’re glad you felt well‑informed throughout, and your recommendation is sincerely appreciated. If there’s ever anything more we can do for you or your family, we’re here.
Take care,
FuneralCoop
Smooth and sympathetic
All contact - with the regional central point and the local branch - went smoothly, rapidly and sympathetically from start to finish. All staff involved went out of their way to fit in with what we wanted and our availability.
5 April 2026
Reply from FuneralCoop
Thank you for sharing your experience. We’re so pleased to hear that all contact, both with the regional team and your local branch, went smoothly, quickly and with the sympathy you needed throughout. It’s wonderful to know that our colleagues were able to work around your wishes and availability, and that everyone involved went out of their way to support you. Your kind words mean a great deal to the team.
Take care,
FuneralCoop
Normanton rd co op did an amazing job…
Normanton rd co op did an amazing job with my son big day thank you guyz perry melladay
10 February 2026
Unprompted review
Reply from FuneralCoop
Thank you for sharing your feedback with us. Your kind words mean a great deal. If there’s ever anything more we can do to support you, we’re here.
Take care,
FuneralCoop
First class service
7 April 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear you felt the service was first class. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it. If you ever need anything further, we’re here to help.
Take care,
FuneralCoop
Our service was wonderful from start to…
Our service was wonderful from start to finish . April was very kind and helpful and on the day Ashley was brilliant .
21 April 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience. We’re so pleased to hear that your service was wonderful from start to finish, and that both April and Ashley provided such kind, helpful and brilliant support on the day. We’ll make sure your lovely feedback is passed on to them and the wider team. If there’s ever anything more we can do for you, we’re here.
Take care,
FuneralCoop
April was brilliant and the service we…
April was brilliant and the service we revived was very compassionate and caring
23 April 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We’re so pleased to hear that April was brilliant and that the service you received felt compassionate and caring throughout. We’ll make sure your kind words are passed on to her and the team. If there’s ever anything more we can do to support you, we’re here.
Take care,
FuneralCoop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.