I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... See more
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Review summary
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Reviews shaping this summary
We wanted life insurance so approached Cavendish Marc , from Cavendish, contacted us . He was extremely professional and friendly. He gave us some options that we were deliberating over and quick... See more
The ease of getting through on the telephone to discuss my needs with someone who knew what I wanted , and how to help me. Whilst the call lasted just under 50 minutes, everything was explained in... See more
I found the service at Cavendish to be very helpful when going through options for life and critical illness cover. Mark was very helpful in coming up with various options to help us choose t... See more
Company details
About Cavendish Online
Written by the company
About Cavendish Online
At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.
Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.
Why customers like us
- Clear, easy-to-understand guidance — no confusing insurance speak.
- Flexible options: manage online or talk to a friendly adviser.
- Competitive prices and straightforward policies.
In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.
Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.
Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.
Contact info
234 High Street, EX4 3NL, Exeter, United Kingdom
- 03456442544
- info@cavendishonline.co.uk
- cavendishonline.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Harry is the best
Harry is the best - the service was outstanding - efficient, clear, communicative, helpful and there is no way I could have achieved the same doing it myself online
19 February 2026
Helpful and knowledgeable
The help and expertise is truly worth the journey with Cavendish. We had great assistance and help.
5 September 2025
Quality adviser and work
11 February 2026
Firstly Danielle who I eventually dealt…
Firstly Danielle who I eventually dealt with was fantastic.
Secondly the time it took to get to Danielle was unacceptable, I applied to speak to cavendish via the Halifax since June 2025 that could have cost your business rhe sale.
5 February 2026
Reply from Cavendish Online
Hi Sharon,
Thank you for taking the time to leave us a reveiw.
We're sorry to learn of the delay in contact, but we appreciate your patience and are glad to hear your experience with Danielle was a positive one.
If you would like to leave any further feedback, please email us at info@cavendishonline.co.uk.
Thank you,
Cavendish Online
The commitment
The commitment, personal touch and dedication to help me see my decision to get a life policy is something wonderful and awesome.
5 February 2026
5* service as always
5* service as always. Sorted the additional policy out perfectly, many thanks.
5 February 2026
Nick W great job
Nick was very helpful and understanding.
No rushing me or being pushy.
He gave the information and gave time to think about things.
Called back when he said he would.
Made me feel very at ease.
He is a credit to the company. Thank you Nick great Job.
5 February 2026
Nick couldn't have done more to help me…
Nick couldn't have done more to help me through my application.
5 February 2026
Excellent service
My experience was informative and I felt important and appreciated.
22 January 2026
This the second time I've used…
This the second time I've used Cavendish Online . Their advisors are well informed and helpful. Everything is transparent and the prices are very, very competitive. Couldn't recommend them more highly.
30 January 2026
If you need life cover of any sort I highly recommend Cavendish Online
Arranging this cover was only as complicated as it needed to be, clearly explained, breaks taken to collect/ add needed data/facts, no duplication, previous sessions info was always in place, very effective. Marc was very helpful in describing the choices until I ended up with the right product.
5 February 2026
Cavendish helped me to find the life cover I needed
My Cavendish contact, Kate, was polite, instructive and helpful throughout our series of interactions. If I had any questions or concerns she speedily dealt with them. She was also extremely punctual!
9 January 2026
How can I rate a service I haven’t…
How can I rate a service I haven’t applied for, from a company I have never been in contact with until they sent me an email about my ‘new policy’, followed by another email about my ‘new policy’, followed by a ‘sorry we sent the email in error’ followed by a request to ‘rate their service’ 😳
12 December 2025
Reply from Cavendish Online
We’re sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. W
e’ve corrected the issue and removed your details from future communications.
Please contact us at info@cavendishonline.co.uk or 01392 439 437 (9am–5.30pm, Mon–Fri) if you’d like to confirm or share any concerns.
I was incorrectly emailed as an…
I was incorrectly emailed as an existing customer, which I am not. I phoned and was told that I had been emailed in error. I said this was a data protection concern and I was assured that I would receive a email explaining what had happened. I said I really should have received an email as soon as they were aware. It is now three weeks and no explanation. A very unprofessional approach.
12 December 2025
Unprompted review
Reply from Cavendish Online
Thank you for your review.
We can see you are currently in dialogue with us directly about this issue that arose in December.
Once again, we apologise for this error and the inconvenience it has caused.
Kind regards,
Cavendish Online
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