Very easy process! No long call waiting times when attempting to contact. Ryan made us feel so at ease on our initial consultation. Becky was super helpful going through our welcome pack! Great ser... See more
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Review summary
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Company details
- Life Insurance Agency
- Business Insurance Company
- Income Protection Insurance Company
- Key Man Insurance Company
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Waddle Insurance - Real Advice. Real People. Real Protection. At Waddle Insurance, we’re on a mission to change the way people feel about insurance. No jargon. No pushy sales. Just honest, expert advice that puts you and your loved ones first. We specialise in life insurance, critical illness cover, income protection, and business protection - helping families, homeowners, and business owners across the UK protect what matters most. Whether you’re safeguarding your family’s future, securing your mortgage, or protecting your business from the unexpected, our advisors take the time to understand your needs and build a plan that’s right for you. Our culture is simple - care first, sell second. We believe in building trust, explaining your options in plain English, and being there when it really matters - including guiding you through claims with compassion and expertise. With a friendly team (and a penguin mascot who’s all heart), we mix professionalism with personality. We’re FCA-regulated, customer-driven, and proud of the five-star reviews that reflect the service we deliver every day. Waddle Insurance - protection advice the way it should be: transparent, personal, and giving you proper peace of mind.
Contact info
The Hive, Rear of 75 Uplands Crescent, SA2 0EX, Swansea, United Kingdom
- 03333 1111 23
- info@waddle.co.uk
- waddleinsurance.co.uk
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Top service
Was hesitant at first about switching life insurance but was soon made to feel it was the right move. My advisor leo was very helpful and knowledgeable and worked around times to suit me. Found flaws in my previous insurance and found a better alternative at almost same price. Becky was also realy helpful in resolving my queries. Feel financially more protected now thanks to waddle, would highly recommend
Matthew and Becky were exceptional
Matthew and Becky were exceptional, provided a great customer service with welcoming and numerous style making the whole experience enjoyable and appealing, thank you to you both, I will highly recommend waddle to friends and family.
Kind regards
Stephen Foster
5 ⭐
I’ve had nothing but excellent support…
I’ve had nothing but excellent support from Waddle when setting up my policies. Nicola was a great help - she provided excellent support without being pushy or judgemental. Would recommend to everyone
Good customer service friendly
Excellent experience
Due a medical condition I have very often been told I cannot get insurance. However, after being advised to contact Waddle insurance, it became apparent that they could help. They were very understanding and have provided me with cover that has taken a weight off my shoulders. Jessica, who I spoke with was very good and explained exactly what my cover included and I felt confident in this company. Would definitely recommend.
Couldn’t recommend them enough
Couldn’t recommend them enough. Amy and Becky have been so helpful and spoken to us in basic terms that we understood everything very clearly.
I found Waddle to be very helpful and…
I found Waddle to be very helpful and went though everything and got policies that works for me. Nichola was very helpful and understanding.
Thank you Jessica and Becky for perfect…
Thank you Jessica and Becky for perfect customer service. Always giving me clear informations. Very good care about clients. Thank you
100% recommend
Very easy process
Very easy process! No long call waiting times when attempting to contact.
Ryan made us feel so at ease on our initial consultation. Becky was super helpful going through our welcome pack! Great service!
Great experience
Great experience, Ryan explained everything very well
Happy with everything
Helpful thought the call polite and…
Helpful thought the call polite and answered questions that I had
Brilliant!
We have had a brilliant experience with Waddle, in particular Amy and Becky. Nothing was a problem or too much to ask. Information was super clear and all our questions were answered. We felt very looked after, thank you guys so so much!
I spoke to Jess about my insurance…
I spoke to Jess about my insurance needs as I was completely clueless as to what everything meant and what I needed. She was so patient and explained everything really well and gave me advice. I didnt ever feel pressured and im so glad she helped me. I now have all my insurances set up and I have peace of mind now. Thank you so much Jess!
Had the pleasure of declan and becky…
Had the pleasure of declan and becky looking after me, top people who were great at there jobs. 5* from me.
Liam the advisor did an a
Liam the advisor went above and beyond to find the best policy for me ,also when I phoned up with my welcome pack Becky dealt with my phone call and went through everything to make sure everything was present and correct,Becky was very helpful and very polite would recommend this company to anyone for sure.
Amazing Staff
Right from the start of my experience with Waddle I have been very pleased with everything I have been told and advice given. The staff can't do enough for you especially Matthew and Becky who have delay with my inquiries. They give great advice and very informative. Wouldn't go anywhere else and highly recommend xx
Was a great experience and very helpful
Was a great experience and very helpful
Declan was very good with myself and the experience
The Waddle Team have been exceptional…
The Waddle Team have been exceptional with every contact I’ve had with them. Their Customer Service has surpassed all expectations - felt like a bespoke tailored service from an experienced company who have retained their core values. With the very friendly and helpful Aimee, I used Google Meets for the first time; this was incredibly easy and seeing an Advisor ‘face to face’ added to the personal touch. I’d wholeheartedly recommend Waddle for their brilliant and responsive service and very friendly, knowledgeable and approachable team.
Everything was explained clearly by…
Everything was explained clearly by Liam. Very professional and efficient.
Personable
Personable. The staff knew the product and the information I should have.
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