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CareCo Reviews 

73,373
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 12,362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, patient, and friendly, providing exceptional service from the moment they enter the store. People appreciate the personalized approach, with staff taking time to demonstrate products, explain options clearly, and assist with documentation without rushing. Consumers are very pleased with their purchases, finding products exactly as described, well-packaged, and meeting their specific needs. Many highlight the fast and efficient delivery service, with items often arriving sooner than expected and personnel being helpful during setup.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, friendliness, and... See more

Product

Users describe positive interactions with product, often highlighting the helpfulness and knowledge of staff... See more

Service

Reviewers mention positive feedback about service, with many praising the staff's knowledge, friendliness,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency. Many reviewers... See more

Order

People report positive experiences with the ordering process, finding it straightforward, efficient, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very knowledgeable and informative sales advisor Joe Brennan at CareCo Cheltenham helped us to select the right walker for my mum today. We didn’t feel rushed or oversold as you can sometimes when you... See more

Rated 5 out of 5 stars

I called into the Preston store with my friend to purchase a shower step. I have been thinking of getting a new chair as I suffer with arthritis in my neck, shoulders and back. I started looking aroun... See more

Rated 5 out of 5 stars

The service and advice we received from Lawrence was exceptional. We were shown three different wheelchairs and were able to make a decision having taken the chairs out to our car to make sure they co... See more

Rated 5 out of 5 stars

From start to finish the service, knowledge and friendliness of the staff was great. I was there to enquire and test drive a power chair. Albert (Eastbourne Branch) was excellent we went through e... See more


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Big Summer Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

73K reviews

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4.9

All reviews

(73,373)

12,183 reviews in the last 12 months

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Rated 5 out of 5 stars

The lady that "sorted" my partner out…

The lady that "sorted" my partner out was lovely,had time for us to explain things,down to trying the wheelchair in the car boot,nothing was too much trouble. Needless to say,we should see the wheelchair next week,complete with adaption!!!
Thank you.

25 July 2026
Rated 4 out of 5 stars

The location was ideal

The location was ideal , and easy to find , ample parking, close to the store ,it was very spacious and lots to look at ,the item,a chair we wanted to look at , wasn’t on display But Robbie Phillips , was very helpful and ordered the item for us , he offered different delivery options clearly , once our purchase was completed,he showed us the mobile scooter range and seemed very knowledgeable, we will return to have a good look

25 July 2026
Rated 5 out of 5 stars

Excellent selection of powered…

Excellent selection of powered wheelchairs, from very big to very small. The consultant we saw was informative and unhurried. We took time to decide and she was very helpful in suggesting extra cushions to make getting on and off easier. We purchased a wheelchair which seems suited to my husbands limitations. Very happy with the service we received.

25 July 2026
Rated 5 out of 5 stars

Great staff

Lovely showroom, no hassling from the staff when looking but once we had made a decision the staff were friendly and attentive making the purchase smooth and effortless

25 July 2026

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