Burfield Financial Planning Reviews 

928
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making interactions pleasant and informative. The service provided is frequently described as first-class, with many appreciating the clear explanations and tailored advice that helps them understand their finances and plan for the future. Reviewers also highlight the excellent customer service, noting that advisors are always available to answer questions promptly and provide comprehensive support. Many feel secure and confident in the company's ability to manage their investments and pensions, valuing the personalized approach and attention to individual needs.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers consistently highlighting the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had my annual review with Dave Parker. As always, Dave went through all aspects of y fund / finances in a friendly, professional manner explaining everything clearly. Dave provides... See more

Rated 5 out of 5 stars

Had my face to face annual review with Ashley 11 June. He answered any question I had. Kept me fully informed as to how my pension was performing. I would highly recommend Burfield financial. They hav... See more

Rated 5 out of 5 stars

Our advisor is very helpful, makes things easy to understand and has been available for advice whenever asked. Risks and benefits are explained fully, and options discussed at length. Our advisor demo... See more

Rated 5 out of 5 stars

We feel confident with Burfield Financial Planning. The company have provided us with friendly support over several years, with advice and help on our finances. Our preferences are valued, but with gu... See more


Company details

  1. Money & Insurance

Written by the company

Burfield Financial Planning is a pension and retirement and investment specialists. Each adviser in the company has experience in helping clients achieve their pension goals. Our team is at the heart of our business, and is committed to delivering an excellent customer experience for all our clients. We believe you have the right to expect value for money from us, and that is what we constantly strive to deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

928 reviews

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4.9

All reviews

(928)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Pension support

I did a lot of research before approaching BFP for pension advice and they certainly live up to their 5 star rating. Very helpful, thoughtful and they listen carefully and provide good support and advice by sharing their views and insights without any pressure. I would certainly recommend them as someone who should be considered and in particular David Parker who has been extremely helpful and patient in helping me on my journey.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Open and honest

There is always a detailed breakdown of my investments in addition to a healthy discussion about the previous year and the years ahead.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

A really good experience.

Having been a customer for some years now I have always had a fantastic service from BFP. Always courteous and quick to reply, knowledgeable with very good advice. My pension has recently been transferred to a different administration and they have kept me fully up to date with the progress from start to completion. It's really nice when a company contacts you and keeps you in the loop rather than you having to do the chasing. Thank you.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Thorough and In-Depth Service

As always, the service from Burfield is excellent. The investment is performing well, but moreover, the in-depth explanation and individual attention that is given is superb.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Pensions Advise

Just to say a Big Thank You to David , Daniel , Louis and the rest of the team for their help and advise with my recent private pension arrangements.
They kept me informed of every stage of the process with their professional approach that lead to outstanding service being provided.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and expert pensions advice

I had approached a number of companies prior to contacting Burfield to get pension advice. I rejected them all as I felt the service wasn’t personalised to my requirements and I doubted whether I would get value for money. I was introduced to Burfield by a friend. I called them to explain how I felt about poor experience with other companies and found that they were entirely understanding of my point of view and willing to help me see what value they could add to my pension requirements before asking me for any fees. My main challenge was how to manage the funds from two legacy defined contribution schemes alongside a current scheme. I had several meetings with David Parker about my retirement aims and how best to meet them. David was approachable and friendly. He patiently listened to me. He presented the range of options available to me including some I hadn’t considered. One of the options I hadn’t considered turned out to be the best option for me. Everything was documented in detail and explained when I wasn’t clear. I was given all the time and space I needed to make my decision on what I wanted to do. David then detailed the whole transaction process to me and the team at Burfield kept me updated on progress with the transaction. I am delighted with the process of dealing with Burfield, and the outcome. I became comfortable with the fees charged and at the end of the process I was happy that they represented value for money when I look at the outcome achieved. I am delighted that Burfield were suggested to me as a company who can provide expert and friendly advice and pension purchasing services. David was a great person to deal with and should I need further pension guidance in the future I will be using Burfield .

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Quality

Always lays it on the line ‘as it is’, Informative & Knowledgeable advisors. Been using their services for 5 years now and always happy with their help

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Yearly financial review

Yearly financial review.
A very informative and professional description of where my financial status is up to. They are all ways there to answer any questions on any financial matter. Great service

2 October 2023
Unprompted review
Rated 4 out of 5 stars

Trusted advice is key

Having an On going relationship with the same advisor makes things much easier as they understand the needs and requirements I have. In between reviews the company is always quick to respond to messages on the portal and I like the news updates which I receive on email which I find useful and informative.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Annual Review Meeting (Pensions & Investments)

As per all review meetings with Burfield, again the service received from Ashley was excellent. Friendly and helpful goes without saying. Ashley's knowledge is second to none, clearly he spent a considerable amount of time researching mine and my wife's requirements in retirement. Not only aware of the market and sector benchmarks and trends, but he knows his customer. This was demonstrated in that he answered all my pre-meeting questions, in his own presentation. Further, I had an issue with tax, and this also was explained and resolved. The office was clean and tidy, a very pleasant environment.
Thank you again Burfield, Ashley and the support staff clearly all doing a great job.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Burfield

Burfield, and especially my personal advisors are fantastic - They're stewardship of my accounts has allowed me to retire 10 years earlier than I originally thought a few years ago. Since being with them from 2017 I have valued their advice 100% - May the next 30 years be the same.

7 September 2023
Unprompted review

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