First Thought Financial Reviews 928

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the clear communication, patience, and personalized approach they received. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often securing favorable rates and policies. Reviewers also found the pricing to be very competitive and beneficial. However, some customers also noted that a few questions were repetitive, which occasionally prolonged the process.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being extremely... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report a smooth and clear... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight that they received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more


Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

928 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ben was thorough ⭐️

Ben was thorough, personable and made what is typically a boring conversation, engaging, and completed in a timely fashion. Immediately recommended Ben to family and friends due to his diligence and service.

Thank you once again for your time

26 May 2026
Rated 5 out of 5 stars

Great end to my day

Fantastic customer service from both Jay and Ben today.

Jay was extremely attentive and put me at ease- superb experience overall

Ben- answered all my questions, and clearly very knowledgeable

They are both great assets to the establishment and I hope they get to read this!

11 May 2026
Rated 5 out of 5 stars

Huge thank you to Navin for his hard…

Huge thank you to Navin for his hard work on getting me and my wife a better and more affordable joint life insurance policy. I took one out with another company and they were charging me through the nose. Navin listened and understood me what we wanted and cut our month paying by a third.

6 May 2026
Rated 5 out of 5 stars

Give Ben Collins a pay raise!

It’s not what!, the question it’s who? Made my experience great and the answer is Ben Collins
Excellent, informative and extremely positive with a professional laid back demeanour.
Cool approach strong on punctuality,Ben was patient with me, followed up on my wellbeing as well as the business side of things. He remained consistent for three months, giving the same amount of effort, time and energy,which gave me the sense of security and confidence to go forward and take out a policy
( I’m not a kiss ass! ,
but I feel if he isn’t one already Ben should be considered as a candidate for a supervisor or a higher position)
Thank you, kind regards Damien 

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good communication and…

Very good communication and professional approach and at the same time very nice conversation. I’ve got all information I needed and everything go smoothly and without any complications or stress

21 April 2026
Rated 5 out of 5 stars

I spoke with Ashley

I spoke with Ashley, explained everything to me to my understanding, provided me with the best policy. Good working Ashley, keep it up

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The company provided options to…

The company provided options to consider.
And were keen to make sure that you understood the different policies and what esch offered.
There was no hard sell, rather a flexible approach.
Professional and clear communication, too..

16 April 2026

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