Access Financial Services Reviews 878

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and helpfulness, often highlighting their patience and genuine support throughout various processes. People frequently commend the excellent service provided, noting its efficiency and the clear, simple explanations offered, which made complex situations manageable. The customer service is often described as exceptional, with many appreciating the personalized approach and quick response times. Consumers also frequently mention the smooth and stress-free user experience, emphasizing how the company's approach made what could be a challenging process feel easy and well-guided. Many reviewers felt that the staff genuinely cared about their financial goals and went above and beyond to secure the best deals and provide tailored advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising advisors for their helpfulness and clear... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the... See more

User experience

Clients share positive opinions on user experience. Many customers, especially first-time buyers, appreciated... See more

Based on these reviews

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely gratef... See more

Rated 5 out of 5 stars

We had a great experience with Madiha of Access Financial Services. From obtaining a mortgage in principle to completing our purchase, she was consistently supportive. Everything was explained in clea... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

878 reviews

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Rated 5 out of 5 stars

Had a very smooth procedure through…

Had a very smooth procedure through Waqar and his team, they managed to secure a mortgage for me in under 48 hours after providing with all the required documents, home insurance was also sorted prior to the completion and I’m extremely pleased with the quality of the service provided. It’s everything under one roof including your personal life insurance as well as mortgage protection insurance, the quotes are very competitive as compared to other places. Very reasonable mortgage advisor as well as extremely honest and transparent. 100% will reccomend to friends and family. Good Luck with your business

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Ravi Shantilal provided excellent support with my mortgage and insurance. He was knowledgeable, approachable, and took the time to explain all my options in detail. The process was handled efficiently, and I felt confident throughout.

I had a great experience with Ravi Shantilal for both my mortgage and insurance. As a first-time buyer, he made everything easy to understand and guided me through each step clearly. He was professional, responsive, and made the whole process smooth and stress-free. Highly recommended.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Pavan Sohonta to finalise to my life/health insurance plan. Pavan was extremely helpful throughout the whole process, providing me with all the information I need to help me make the right decision on the best health/ life insurance cover for myself. Would definitely recommend Pavan to anyone!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Ravi Shantilal. He took the time to understand my situation and helped me find the right insurance to protect me and my family. Everything was explained clearly and I never felt pressured at any point.

Ravi is professional, knowledgeable, and genuinely cares about his clients. I now have real peace of mind thanks to his advice. I’d highly recommend him to anyone looking for reliable protection and insurance guidance.

Thank you ravi 👍

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Ravi Shantilal as my mortgage advisor. As a first-time buyer, I found the process much easier thanks to his clear explanations and guidance. He was always responsive and kept me informed throughout. His professionalism made everything run smoothly, and I would highly recommend his services.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

I was guided by Pavan Sohonta in…

I was guided by Pavan Sohonta in helping me sort out my Life insurance policy and illness he looked after me throughout explained everything that was needed to know step by step and didn’t put any pressure at all even had follow up calls to make sure everything was right,,, highly recommended and very professional

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Rakhi highly enough

I cannot recommend Rakhi highly enough. From the very first conversation, she demonstrated exceptional professionalism, deep industry knowledge, and a genuine commitment to helping us succeed. She handled our case with precision and confidence, ensuring everything progressed smoothly and efficiently, while keeping us fully informed throughout. What stood out most was her proactive approach and relentless dedication — she didn’t just advise us, she genuinely championed our goal of securing our first home. Thanks to her expertise and persistence, we are now proud homeowners, and that is entirely down to her hard work. Rakhi is a tremendous asset to her company, and anyone fortunate enough to work with her will be in the best possible hands.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently took a MetLife policy…

I recently took a MetLife policy through Shehryar, and cannot thank him enough. I was under the assumption that I would never be able to get any protection plans due to my health conditions, I had previously spoken to an advisor that a few members of my family had used before, who after a one hour meeting, did not reply to me or get back to me with a quote, the previous advisor was very enthusiastic, until he heard of my health conditions, at which point I could see him visibly switch moods, I never spoke to him again after that, and never thought about getting a protection plan again. Until I met Shehryar, he took the time to speak with me and get an understanding of the different conditions that I am diagnosed with, but rather than forgetting about me, he presented a policy that would be able to cover me, EVEN WITH MY HEALTH CONDITIONS. When Shehryar told me about the products on offer which can cover me, it felt like a weight lifting off my shoulders, it gave me the peace of mind that, whatever happens to me in the future, my family will be covered, and for me, that is priceless. I highly recommend Shehryar for any and all of your protection needs. He showed me, that even if you think you’re uninsurable, you should still speak to a qualified advisor and assess your options, Shehryar told me that all of the Advisors at Access Financial Services, are competent, and always do everything they can to ensure that you or I have the policy that we NEED. I am forever grateful.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Why you should choose this company and shehryar

I took my first ever protection policies from Shehryar a few months ago, as I am relatively young, I didn’t think I needed these types of policies until my 30s or 40s. After meeting with Shehryar, I have come to understand just how important these policies actually are. Not only after my death, but also throughout my life. Ever since my first meeting with Shehryar, he had gone above and beyond to ensure that I have a comprehensive understanding of the different types of covers and that of my own policies, any questions I’ve ever had have been answered promptly and with expert knowledge. I would highly recommend using Shehryar for all your personal and family protection needs.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great explanation and seamless process …

Great explanation and seamless process from taking out a policy, Bilal was very patient and passionate with what he delivers and offers, I did have a life insurance&critical illness and income protection in place however, i did not fully grasp the benefot or what I had in place couple with the fact that it was way expensive, Bilal was able to come up with a lower price, I know understood in full what I had in place and also how to claim if needed. I couldn't have asked for more. Thanks Bilal 😊

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Madiha is a STAR

I would whole heartedly recommend Madiha to anyone looking for insurance or mortgage advice/products. She was instramental in the purchase of my first home. She went above and beyond to make sure she met all my demands and needs, whilst being completely transparent.

16 January 2026
Unprompted review

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