We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question w... See more
Company replied
Jana and her team have been amazing throughout the whole process! Jana was always there to answer all of our questions, explain everything clearly, and guide us through every step. There wasn't a sin... See more
Company replied
Huge respect to BTJmortgages. Professionals with a capital letter. Our case was as complicated as possible, and we were already preparing for the worst. Jana and the team took on all the paperwork, se... See more
Company replied
Company details
Written by the company
Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.
Contact info
9 Merlin Close, RM5 3YB, Romford, United Kingdom
- 07788552110
- jana@btjmortgages.co.uk
- btjmortgages.co.uk
5.0
Excellent
793 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service. Got all my questions quickly answered. Very happy choosing BTJ mortgages and would definitely recommend to others.
27 March 2025
Reply from BTJ MORTGAGES
Thank you, Roman!
I had a fantastic experience working…
I had a fantastic experience working with this company.Their professionalism, efficiency, and dedication made the entire process smooth and stress-free. Communication was clear, and they were always available to answer any questions I had. I highly recommend them to anyone looking for a reliable and trustworthy broker .Well done!
13 March 2025
Reply from BTJ MORTGAGES
Thank you Maria!
Trustful and loyal.
Dear BTJ Mortgages Team,
I would like to express my sincere gratitude for the exceptional service you provided during the remortgage process. Your professionalism, expertise, and dedication made the entire experience smooth and stress-free.
Your guidance and support in securing the best possible terms were truly invaluable, and I appreciate the effort you put into ensuring a seamless transaction. I look forward to working with you again in the future and would highly recommend your services to others.
Thank you once again for your outstanding assistance.
6 March 2025
Reply from BTJ MORTGAGES
Thank you, Mihail!
Highly recommended
Highly recommended. Jana knows what is doing. Very helpful and prompt actions.
15 March 2025
Unprompted review
Reply from BTJ MORTGAGES
Thank you!
Would definitely recommend!
Jana and her team did an excellent job for us. Everything was handled quickly, without any delays, and in an extremely professional manner. Whenever we needed advice, Jana was always there to assist and explain everything clearly. As first-time buyers, there was a lot we didn’t know, and her guidance was invaluable. I would definitely recommend her and her team!
27 February 2025
Reply from BTJ MORTGAGES
Thank you!
I want to thank Yana for her excellent work. She handled the difficult task of processing the mortgage, explained everything clearly, and was always available. I will definitely recommend her to my fr
I really liked the work of the BTJ Mortgages .I want to thank Yana for her excellent work. She handled the difficult task of processing the mortgage, explained everything clearly, and was always available. I will definitely recommend her to my friends.
They are professionals in their field and completed everything quickly and efficiently.
17 February 2025
Reply from BTJ MORTGAGES
Thank you, Mariana!
Very professional
Very professional, relentless work effort to source my satisfactory outcome.
Many thanks.
19 February 2025
Reply from BTJ MORTGAGES
Thank you!
Reply from BTJ MORTGAGES
Thank you Kateryna!
We recently got our mortgage approved
We recently got our mortgage approved, and we are so thankful to BTG Mortgages for their amazing help. Our case was quite complicated because it required a lot of documents, but they handled everything perfectly.
A big thank to Yana and Alexandra for guiding us through the whole process. They were always ready to answer our questions and made everything clear and simple.
BTG Mortgages is a team of true professionals, and we highly recommend them to anyone looking for reliable support with their mortgage.
2 January 2025
Reply from BTJ MORTGAGES
Thank you, Vitalii!
Very Satisfied
As First Time Buyers we dealt with Jana Chetraru who was recommended to us by a family member and must say she has been extremely helpful and punctual throughout this entire process and couldn’t have asked for a better service, I would highly recommend reaching out to these guys!
14 December 2024
Unprompted review
Reply from BTJ MORTGAGES
Thank you!
Truly experts of their job!
Our experience working with the experts at BTJ Mortgages was fantastic. They were very thoughtful and informative and kept us in the loop every step of the way. Thank you so much to Jana and her team for doing an incredible job and helping us with this big step in our lives!
3 January 2025
Unprompted review
Reply from BTJ MORTGAGES
Thank you, Ihor!
Very quick service
Very quick service, excellent communication (quick replies) and very reliable.
27 December 2024
Reply from BTJ MORTGAGES
Thank you, Alise!
Reply from BTJ MORTGAGES
Thank you!
Reply from BTJ MORTGAGES
Thank you, Ivan!
Great experience
Great experience, very receptive and helpful, quick and easy to deal with
27 November 2024
Reply from BTJ MORTGAGES
Thank you, Iulian!
Reply from BTJ MORTGAGES
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.