Boots Opticians Reviews 10,076

Went into boots opticians to buy new frames the customer service was unreal . The patience and friendliness that Catilyn shared made me feel important. Nothing was a problem for her and when I received my glasses they was so uncomfortable she tired everything to make them perfect. Unfortunately I had to pick another frame which was no problem. Highly recommend her on the customer service .

Knowledgeable helpful member of staff (Aquilla )

Just visited Boots in Romsey and felt I should write to say how pleasant the experience was. The shop is immaculate and all the staff were very helpful. I started with Jon and Catherine for the tests who talked me through these and then the results. This was followed by the 'front of house' team - Charlie, Jo and Paige who were extremely knowledgeable and helpful. Shout out to Charlie who made the experience of trying on new frames fun! Back in 2 weeks to collect my new glasses.

I went to Boots Optician Barkingside to see if someone could repair the nose protector on my magnification loupes. I didn’t have an appointment but Sarad kindly had a look at them for me and repaired the nose protector.
Extremely professional. I would highly recommend this store.

I have used Boots in Thornton Cleveleys for a number of years. I visited the store 4weeks ago and needed some help with cancelling my contact lens subscription for a little while as I have moved away to Scotland. The staff were super helpful and went over and above - especially Emma the assistant who even called me back to reassure me that it was all taken care of. I highly recommended Boots for their professional approach and customer service….

I visited Boots Opticians in Bath on Saturday, not used them before but will definitely be back. Hollie carried out the first part of the tests swiftly followed by Joy Tan carried out my eye examination. Joy was a pleasure and took her time to explain everything. I was then back with Hollie who helped me to choose the right kind of frame for the lenses I need. Again no pressure, not rushed, Hollie was just lovely. Looking forward to picking up my new frames soon. Thank you.

Myself and my family have been using the Stirling branch for eye tests, glasses and sunglasses for several years and we have always been really pleased with the service we received. This time it was very different. The counter staff came across as hostile, unfriendly, cold and abrupt. When I picked up my sunglasses I told the lady that they were blurred. She dismissed my concerns, she did not measure or adjust my glasses in any way and told me to go home and try them for a while. My glasses cost a few hundred pounds and despite protesting, I did this reluctantly. I tested them in various settings except driving as my vision was so blurry and unsafe. I called a few days later to make another appointment to have the issue resolved. When I arrived the same "dull" lady asked me what I wanted. I told her I was returning with issues about my sunglasses. She bluntly asked if I had an appointmented, I confirmed I did. She shrugged stating she had been off for a few days and wasnt aware!!!
She instructed me to sit down, I waited several minutes listening to the staff making silly remarks in the background. I was the only customer in the department. Thankfully a pleasant man called Iain listened to the issues I was experiencing, he took my concerns seriously, and explained what the issue were in great detail. He measured my glasses made several adjustments which all worked well. Surely this should have been done when I picked up my glasses particularly when I explained that they were blurred. This will be my last visit to boots opticians. A positive experience with the optometrist quickly became a negative unnecessary three trip visit. The changes in staffing at the Stirling branch did not make me feel that I was getting an all round professional service. I definately won't be back.

Another good experience at Wimborne's Boots Opticians :-) I was warmly welcomed into the store by Demi and Lynne, with Maddy very ably and smoothly carrying out the first eye health and diagnostic tests. The optometrist was Sam, who answered all my questions clearly and thoroughly. He is an excellent recent addition to an already great team.

Sheila at Boots Opticians in Eldon Square, Newcastle, was amazing. Warm, welcoming, friendly, patient and helpful with all our needs. Thank you, Sheila!

I would like to share some very positive feedback regarding our recent visit to Boots Opticians Wigan (Robin Park).

My son was assisted by Mark, who helped him learn how to wear contact lenses. Mark was exceptionally polite, professional, and clearly dedicated to his work. He went above and beyond to ensure my son felt comfortable and confident throughout the process.

What stood out most was his attitude — he approached his work with the level of care and commitment one would expect from someone running their own business. He was incredibly thorough, explaining everything in detail: how to use the lenses properly, how to care for them, and what to do in case of any issues, such as dropping them.

We left feeling that we had received complete and comprehensive information, and my son now feels much more confident thanks to Mark’s guidance.

I would highly recommend Boots Opticians Wigan (Robin Park), and I strongly believe that Mark is a valuable member of your team who deserves recognition for his outstanding service.

Thank you for such a positive experience.

My mum has had almost a 3 week wait for her new glasses. Normally wouldn't be an issue but she is unable to use her current frames. And this after I recommended Boots to her. Very disappointing.

UPDATE 14/4/26, despite several phone calls and a whole heap of promises, we are still waiting. This is the worst service I have ever received from any opticians!!

The only option now left is to cancel and seek a refund.

The Fargate, Sheffield branch had already replaced the lens which had fallen out of my glasses, which were several years old, and free of charge.

I took them back when the lens fell out again and the branch completely replaced the frames, again free of charge.

Both visits were same day repairs.

Excellent after sales service, thank you.

Helping with contact lenses were great and so comfortable to wear John whom helped me to tutorial was awsome and patient video was provided incase I forgot how to use contact lenses taking it out and putting it in staff friendly and especially now with new shop exciting more spec to choose a must place to visit also manageress Hayley Higgins was above and beyond making sure I benefited the rewards scheme and always above and beyond helping me and listening to my needs and requirements on optical products a definitely a Must to visit new shop in Huddersfield

Boots Opticians Strood Kent are staffed by roaming Optometrists. What is missing is precise written diagnosis rather than vague oral comments. The emphasis is to direct their customers to make excessively expensive choices without explaining first time that these may have little effect on their customers practical ability to see where they want to see. After undergoing this process my perfectly valid Credit Card was rejected and a Void Receipt was produced, leading to much anxiety until I was assured by my Credit Card provider that my PIN was correct and payment amount acceptable considering my credit limit.

Boots Optician Swansea
Emma Pearce the Optician was a true professional giving helful suggestions in regard my contact lense trial. Excellent customer sevice. Rob

I recently had an eye test at my local boots opticians I was attended to by Keira and Wendy who were both very professional (especially Keira)with my needs.
In20 years of visiting more well-known
High Street opticians I have never received such attention and Care. I would just like to say thank you.
The opticians was in Portsmouth city Centre and I would encourage anybody who wants her eyes attended to professionally with the care and consideration I received to attend this branch. Many thanks again and I hope your company appreciates your hard work and gives you the recognition you deserve thank you.

really kind and efficient with checking my eyes and I don't need reading glasses anymore

I have a complaint about the Crystal Peaks store.

I signed up in Oct 2025 and had an eye test for the contact lens rewards scheme.

I had an eye test at that time and awaited my initial supply of lens.

From Dec 2025 I kept getting emails saying I needed another eye test. Which was confusing as no one had said anything to me about this and I had not even had my first supply of lens.

I rang up ( I had to ring the central office which took three attempts. They are useless and I will actively go out my way to never ring them again)

So I had a second eye test in Jan 2026

My next supply of lens is due now. I noticed when I login that it said my lens would go into store which I thought was odd as I’ve had a recent eye test.

So as I was going into another store I went and asked. They checked and said all was fine.

I then get a email to say my lens are going into store as I have not had an eye test.

So i ring the store. The
lady wasn’t that helpful until I pressed her to check the system. She then told me the system had been changed and she corrected it so my lens would come to me.

Today I receive a email to say my lens have been delivered but not to my house to the store.

I again ring up to be told I need to collect them (why this isn’t my fault)
And that I need to ring the central office to make sure this doesn’t happen again (why? )

I’m really unhappy with this.

I will now not have any lens to take on holiday with me

I feel I have been dismissed and no one has sorted this out in a reasonable manner.

I do not think the amount of phone calls I’ve had to make is acceptable or being told to come pick my lens up is the right response ( I live 20 mins away it’s not a quick visit and I have 2 young children)

The whole point was I signed up as it was convenient to have my lens delivered

None of this has been convenient

Boots opticians Fargate Sheffield. Always a pleasure to visit this particular branch. Dave Blenkinsop and his team could not be more helpfull , friendly and professional.

A very helpful and knowledgeable lady called Vrindha helped and advised me when choosing 2 pairs of spectacles.
She took time to explain why certain frames were not suitable for varifocal lenses. I tried on several different types, and she helped me decide which shapes suited my face. She was very patient and didn't rush me into making my decision. Her focus on me, as the customer was first class and I would highly recommend seeking her out if you are in the Watford store.