Speaking from 40 years experience in retail management I can confidently say that the staff at the Walton branch get everything right. They are friendly, helpful, patient and knowledgeable. I can add,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I visited today to collect and try on my new prescription glasses. Ellen and Nicky were extremely kind and knowledgeable regarding my fitting and adjustments. I have an excellent new pair of glasse... See more
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Would have scored higher if I could. Very welcoming ...the optician had referred me for laser treatment last year - I'd forgotten all about it - she remembered!! Excellent service - everybody was r... See more
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The service was very good including the staff at the reception. The optician was professional and proficient, and also answered my questions. The appointment went smoothly so I am very satisfied. Ho... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
10K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very professional
Very friendly and helpful staff, Charlie was great when picking up my new glasses.
3 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear Charlie was so friendly and helpful when you collected your new glasses. We truly appreciate your kind words.
Very Unhelpful
Went in to ask for a price to replace the lenses in my Glasses, I was told its not with doing at it will cost more than the frames, I said the frames were £300 now much would it cost for the lenses only. The assistant shrugged her shoulders and said im not sure, I went elsewhere and got the lenses supplied and fitted for £40.00
1 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience with us. We’re sorry to hear that you did not receive clear information regarding the cost of replacing your lenses and that this left you feeling unsupported during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Boots in Kettering - great service
In April I visited Boots in Kettering for my new varifocal glasses and was very impressed with the service I received from Asma. She was both professional and friendly throughout the process, taking the time to explain everything clearly and making sure I was comfortable with my choice of lenses.
Asma's knowledge and attention to detail gave me confidence that my glasses were being dispensed correctly, and her warm, approachable manner made the experience pleasant from start to finish. Excellent customer service and a real credit to the Boots team. Thank you, Asma!
8 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Asma provided such professional, friendly, and knowledgeable support during your visit to our Kettering store. It’s wonderful to know she took the time to explain everything clearly and ensure you felt confident in your choice. We truly appreciate your kind words!
Everyone I saw was courteous and…
Everyone I saw was courteous and efficient
2 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that everyone you saw was courteous and efficient throughout your visit. We truly appreciate your kind words.
Atmosphere was welcoming
Atmosphere was welcoming. Staff were attentive. Everything was explained clearly.
2 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the atmosphere welcoming, the staff attentive, and that everything was explained clearly. We truly appreciate your kind words.
Boots Opticians in Mere Green
I use Boots Opticians in Mere Green and have done for many years. The staff are lovely, very professional and courteous. Particular praise goes to Mo who is amazing and Laura was great particularly with helping my husband choose some glasses. A big thumbs to the team at Mete Green.
2 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Mere Green store have continued to provide such lovely, professional, and courteous service over the years. A special thank you for your kind words about Mo and Laura. It’s wonderful to know they made such a positive difference. We truly appreciate your support for the team.
Train all Franchise owners how we do…
Train all Franchise owners how we do things politely I. England
Please and thank you are still part of our manners
Stop bullying the average person into a large cost and no complaints process
1 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback with us. We’re sorry to hear about your concerns regarding the level of service, communication, and how you felt during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Excellent service from start to finish, Highly recommend
Excellent service from start to finish. Professional, caring, articulate optician, nothing was too much trouble ,Zainab explained accurately without rushing what was causing my eye problem, retesting pressures and eyes to make sure everything that could be done was actually done, then giving a solution to help reduce the symptoms. Kerry and Chloe on the team that day were great, again nothing too much trouble, kind considerate , they knew their jobs. excellent service, I went in anxious and came out knowing all was well and I was looked after. Over and beyond any service I have received before. Thank you everyone.
31 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zainab, Kerry, and Chloe provided such caring and thorough support, helping you feel reassured. We truly appreciate your kind words.
Service was fantastic
Boots was great i will go again the service was fantastic
2 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a fantastic experience and that the service made such a positive impression. We look forward to welcoming you again soon!
Excellent Service!
Really nice location now, super friendly and professional staff, great service too. Always good advice, recommended 👍🏼
1 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear you enjoyed the new location and received such friendly, professional service with great advice. We truly appreciate your recommendation.
LEANNE AT NEWARK LOOKED AFTER ME REALLY…
LEANNE AT NEWARK LOOKED AFTER ME REALLY WELL YESTERDAY. SHE WAS LOVELY. PLEASE SEE SHE SEES THIS.
JOHN STEVENS.
1 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, John. We’re delighted to hear that Leanne looked after you so well during your visit to our Newark store. It’s wonderful to know she made such a positive impression. We’ll be sure to share your kind words with her.
Excellent visits to Cranleigh
As usual my visit to Boots Opticians in Cranleigh, Surrey was excellent. As always Ray the Optometrist was great, explaining what was going on in my eyes in both a friendly and professional manner. All the staff are very attentive and friendly and a particular mention for Holly who was fantastic when fitting both sets of my new glasses .
5 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Ray provided such friendly and professional care, clearly explaining everything during your visit to our Cranleigh store. It’s also wonderful to know that Holly was fantastic in fitting your new glasses. We truly appreciate your kind words for the whole team.
Usual excellent service from Poole
As usual, Boots opticians at Poole were excellent. In particular, Peppa and Mel were exceptional and looked after my poor wife Sue extremely well, thank you!
2 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Peppa and Mel provided such exceptional care and looked after Sue so well during your visit to our Poole store. We truly appreciate your kind words and continued support.
I went for a eye test at Boots
I went for a eye test at Boots, the staff were all excellent and explained everything to me clearly, the test was thorough using latest technology,I would well recommend them.
1 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided excellent care, clearly explained everything, and carried out such a thorough eye test using the latest technology. We truly appreciate your recommendation.
Customer service.
The Stockport store never seem to answer the phone. It’s allowed just to ring out until such times as you disconnect the call. I have been a customer of Boots Opticians for over 20 years & customer service since the take over in 2024/5.
When mentioned to in store staff very little response.
2 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback with us. We’re sorry to hear about the ongoing difficulty you’ve experienced when trying to contact the store by phone and that this has impacted your experience over time. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Everybody was wonderful to speak to …
Everybody was wonderful to speak to and I spent a bit of time trying to understand the best pair of glasses and lens to choose, of which there was a great selection of and was helped by a number of people to select the ideal match.
29 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team provided such friendly and helpful support while you explored the wide range of glasses and lenses. It’s wonderful to know they helped you find the ideal choice. We truly appreciate your kind words.
Great service from Bodrul in Boots…
Great service from Bodrul in Boots Opticians St Albans when I went in with my broken glasses. Put a lot of time and effort into dealing with the issue - it’s nice as a long term customer to see this quality of service!
1 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Bodrul provided such dedicated support and took the time to resolve the issue with your glasses. It’s wonderful to know his service made such a positive impression. We truly appreciate your loyalty and kind words.
The lady who served me was friendly and…
The lady who served me was friendly and knowledgeable gave good advise.She showed me all the options available that were suitable for my needs and budget.
1 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly, knowledgeable service and were given clear advice on options suited to your needs and budget. We truly appreciate your kind words.
My eye test appointment was handled…
My eye test appointment was handled excellently by boots staff and my glasses when arrived were handled promptly and sensitively.the service was superb compared to the miss selling and treatment from vision express
4 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that your eye test was handled so well and that your glasses were prepared and provided promptly and with care. It’s wonderful to know you found the service superb. We truly appreciate your kind words.
Boots optometrists
I have always for some reason had a young woman optometrist for my eye tests, I assumed she was Arabic from her name and appearance. And on each occasion I thought their performance was flawless. My only criticism was of the machines, which inevitably seem to cause neck strain. I don't know whether that could be reduced by changing the design of the machine.
30 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you’ve received such consistently excellent care during your eye tests. We also appreciate your comments about the equipment comfort. Your feedback is valuable and helps us continue to improve the overall experience.
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