Speaking from 40 years experience in retail management I can confidently say that the staff at the Walton branch get everything right. They are friendly, helpful, patient and knowledgeable. I can add,... See more
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Review summary
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I visited today to collect and try on my new prescription glasses. Ellen and Nicky were extremely kind and knowledgeable regarding my fitting and adjustments. I have an excellent new pair of glasse... See more
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Would have scored higher if I could. Very welcoming ...the optician had referred me for laser treatment last year - I'd forgotten all about it - she remembered!! Excellent service - everybody was r... See more
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The service was very good including the staff at the reception. The optician was professional and proficient, and also answered my questions. The appointment went smoothly so I am very satisfied. Ho... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
10K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Jamila and Houda at Boots in Maidenhead…
Jamila and Houda at Boots in Maidenhead were amazing. Jamila noticed a birthmark/freckle on my eye and sent me for further tests. No one had ever seen this before. She was incredibly thorough and caring and I cannot recommend her highly enough.
13 April 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Jamila and Houda provided such thorough and caring support during your visit to our Maidenhead store. It’s especially reassuring to know that Jamila’s attention to detail helped identify something important and ensure you received further checks. We truly appreciate your kind words and recommendation.
First class service
First class service from all staff at Southport that we met including the optometrist. Great commitment to customers.
9 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Southport store provided first‑class service and showed such great commitment to customer care. We truly appreciate your kind words.
Great service from Lorraine at Boots…
Great service from Lorraine at Boots Opticians in Worcester. She’s a genius at adjusting glasses and had a ‘can do’ attitude- very refreshing. Thank you Lorraine 🙏
7 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Lorraine provided such helpful, can‑do service and expertly adjusted your glasses at our Worcester store. We truly appreciate your kind words.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received great customer service and helpful advice during your visit. We truly appreciate your kind words.
The staff were all friendly and…
The staff were all friendly and helpful, especially as we were pushed for time at the end of the appointment, they all dealt with me exceptionally well.
26 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly and helpful, and that they supported you so well even when you were short on time. We truly appreciate your kind words.
My go to optician has become Christa in…
My go to optician has become Christa in Stirling. She has examined my eyes throughly three times, taking time and effort to explain to process and give me tips on good eye health following an eye op. I always leave my appointment with full confidence in my examination and cannot recommend Crysta enough.
9 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Christa provided such thorough and reassuring care, taking the time to explain everything and support you following your operation. We truly appreciate your kind words and recommendation.
The service was excellent
The staff and examiner were very attentive and informative
9 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were attentive and informative throughout your visit. We truly appreciate your kind words.
Boots Opticians in Chorley
What made the experience great was that the staff were amazing and very helpful and that they are very patient and talk you through what there going to do and they make you feel very welcome I couldn't recommend them enough the the service was absolutely fantastic 10/10
9 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear the team made you feel welcome, clearly explained everything, and provided such patient and supportive care. We truly appreciate your recommendation and kind words.
They were polite extremely professional…
They were polite extremely professional and thorough with the examination right up to selecting the right specs
9 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were polite, extremely professional, and thorough throughout your examination and when helping you choose your glasses. We truly appreciate your kind words.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received amazing service during your visit. We truly appreciate your kind words.
Very thorough
The test was a lot simpler than previously the bright light to examine eyes is on the machine so is alot quicker and more comfortable
8 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the newer testing equipment quicker and more comfortable. It’s great to know this improved your experience.
Amazing Service
As always fantastic service; staff is always very welcoming especially Barbara and amazingly professional while being friendly. Rare combination that I have not seen much, so Kudos to them.
8 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Barbara and the team provided such welcoming, friendly, and professional service. We truly appreciate your kind words.
All of the staff go beyond expectation
9 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team go above and beyond expectations—we truly appreciate your kind words.
Boots slow start turned into an excellent and attentive eye testlow…
While reception was a tiny bit slow everything else was perfect
3 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re sorry for the slight delay at reception but delighted to hear everything else was perfect. We truly appreciate your kind words.
Prompt & professional care from every…
Prompt & professional care from every member of staff. Needed an urgent referral & this was treated efficiently & with compassion. Excellent advise given & great service all round
8 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received prompt, professional, and compassionate care, especially when arranging your urgent referral. We truly appreciate your kind words.
100% excellent care…
I always receive 100% excellent care and service at Boots Opticians. Juliette, who has been there for years, is simply wonderful. Eddie, my new optician, was fantastic today. Thank you both. I would not go anywhere else for my eye care.
8 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Juliette and Eddie provided such excellent care and service. We truly appreciate your loyalty and kind words.
Boots opticians Winton. A highly knowledgeable optometrist…
A highly knowledgeable optometrist Sarah N and a very helpful colleague Liz made today’s sight test and consultation a pleasure.
9 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sarah N provided such knowledgeable care and that Liz offered such helpful support during your visit. It’s wonderful to know your sight test and consultation were such a positive experience. We truly appreciate your kind words.
The staff at Cramlington Boots…
The staff at Cramlington Boots opticians were so polite and helpful from the moment we got there ,,
They looked after us so well and explained in detail the results of our eye scans .
A big thank you to all the Cramlington team.
5 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Cramlington store were so polite, helpful, and thorough in explaining your eye scan results. We truly appreciate your kind words.
Lens reset in glasses for free, friendly service
A lens had fallen out of my glasses, and Bev quickly put it back in for me. She was polite and friendly, and I was pleasantly surprised that the service was totally free. I've always had a nice experience at Boots Opticians in York, and this was no exception.
30 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Bev was able to quickly fix your glasses and provided such polite and friendly service at our York store. It’s wonderful to know this continues your positive experiences with us. We truly appreciate your kind words.
Registering on new portal…
Just registered on the new portal on boots opticians. I won't say how old I am but when selecting your date of birth, having to scroll back through 12 months of every year from today to get back to your birth year is extremely frustrating to put it politely. Surely you should be able to provide a drop down menu to select your birth year. Just about lost the will to live after that. Having got through that and forced to change my password, it doesn't tell you when your eye test is due. It just tells me my contact lens check is due which is why I logged on in the first place. I'll phone up my branch and talk to a human, if that's still possible and I'm not put through to a robot.
8 June 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you experienced using the new online portal, particularly with entering your date of birth and the lack of clear information regarding your eye test details. We understand how frustrating this must have been. Can you please contact us at contactlenses@boots-opticians.co.uk with a copy of your review and we will be in touch.
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