Boots Opticians Reviews 10,080

Eye test and ordering my new prescription glasses a breeze all went very well. Staff super, kind and knowledgeable. Glasses to take 2 weeks.
Didn't hear anything from them after just over a fortnight so decided to ring. After a little while I was told the manufacturers had cancelled my order, but they weren't informed. So had to be reordered and another wait for 2 weeks. I went back to Boots from Specsavers and now not sure that was a good move. Yes I got an apology, but that doesn't help when my old glasses are broken. Very disappointed.

I visited the Frimley High Street branch, the staff were very helpful, after my eye test, I chose my glasses, I was shown respect and patience, us 70+ take a little longer.
Kindness was shown.Thankyou.

Josh was especially helpful. Highly recommend

Tracey in Romsey not only sold me a pair of sunglasses but ,unprompted ,sorted out a problem with my varifocals. First class service provided without fuss and quickly. We were very impressed and grateful for the service we received.

Kieran,Charlie and Tom were the friendliest, down to earth, helpful team who guided me through my eye test and choice of frames with patience and kindness.

This is the second time I have been back to Boots opticians Hornchurch High street within the couple of months .

I was invited by Anita Sian to come into Boots Opticians Hornchurch for her to check my eye health and to have a general conversation .

Anita, was extremely kind, gentle and calm she listened to my concerns and she was very polite and professional in her response and explained her professional terminology that she was using to me.

Anita, gave me a new prescription for my glasses and then handed me over to Debbie to advise me on new lenses that I wanted to fit in my original Tom Ford frames.

Debbie was professional and pointed out that my frames the coating was coming off due to the wear and tear so it would be difficult to fit new lenses into them and they may be sent back as they would be unable to put the new lenses in due to the wear of my frames as they have to heat the frames up and they can become brittle.

After this discussion with Debbie, I decided to look for new frames .Debbie, went through different styles and shapes with me but it didn’t take me long to choose a pair .

I chose a pair of Boss frames with new prescription lenses .I paid the 50% deposit and Debbie also had pre booked another appointment on May bank holiday for me to come in when they are ready so she can fit the glasses for me.

All in all , the service was very professional, pleasant and caring .

Thank you to Anita & Debbie this experience was excellent.

Thank you
Ian

Excellent service replaced my nose pads on my sunglasses free of charge

Catherine/Sara/Jo/Charlie/Tracey and Paige made our visit very comfortable by being warm, friendly and
professional. Providing an excellent service.
That’s why we continue to return to Boots Opticians Romsey.

Chaotic & inefficient system. They confiscate contact lenses if you are due an eye test even though the contact lenses appointment check is within date. Always have to wait to be seen approx 20 minutes, always different staff testing eyes, main door to shop always locked. Boots used to be great. Likely to go elsewhere ongoing

Boots at wells were absolutely amazing. I can’t believe how long they spent with me and the kindness they showed. I had a problem with my eyes so I was very anxious when I went in but was made to feel at ease immediately. They gave me lots of reassurance that I was completely and throughly checked. Also lovely advice and help while choosing new glasses. I would definitely recommend the team especially Cary’s, Lukas, Claire and Andreea who were all lovely .

Today I went to Boots Opticians in Newton Abbot town centre with a suspected detached retina.
I received a wonderful service from Satnam and Holly so, a big thank you to both.
I would recommend this Opticians to everyone.

Tavistock Opticians’s are the best opticians I have been to From when you walk in the door have your eyes tested by Natasha who is spot on with the test to lovely James who fitted my glasses to Dana and lovely ladies who work there are brilliant always cheerful and very helpful I would definitely recommend Tavistock Boots are the best . Some opticians make you feel uncomfortable when you need adjustment but not there . They are like a little family 10 out of 10 x

Excellent service , very friendly staff

The staff were very helpful at my appointment taking the tests before my appointment and explaining everything to me
Sunny helped me organise the glasses once I had chosen the pair I wanted, he made sure they fitted alright and because they are bifocals that the lenses would be in the right place.
Sunny was also helpful in ensuring I got the discount I was entitled to because I am over 60.
I went back 2 weeks later as my glasses were sliding down my nose and again Sunny was able to help me.
I also purchased a second pair of bifocal sunglasses as Boots are offering a discount on a second pair.
I would definitely recommend the team at Boots opticians Livingston and I thank them for their excellent service

My actual test was with an absolutely lovely woman went and got new glasses which were the exact same frames and booked an appointment to collect, later found out that appointment was never booked and got lucky when we found to see if my glasses had arrived, when we went to collect them later that day I immediately knew something was wrong but we were dismissed as it being my eyes needing adjusting, I've had glasses since I was about 7, I know the difference and a few days later we realised they were completely wonky, went back in was originally brushed off but they fixed them after much adjusting and the next day I've noticed the hinge is popping so the arms moving. For the amount of money I paid the quality is awful

Sarah was very helpful and good at her job the range of sunglasses where good all the staff were friendly

Rob the Optometrist at Boots Optician, Warminster exceeded my expectation. I have seen many opticians in the past but he was the most knowledgeable concerning my corneal graft and gave my eyes a thorough test regarding new glasses. Also, his colleague, Sarah, gave us great service concerning purchasing my new glasses. I highly recommend Boots Optician as you won't be disappointed.

I like this store. The optician is amazing and thorough. I brought back a previous pair of sunglasses that needed replacing after cataract surgery. I paid £102 for the lenses to be swapped out. As a new pair was £210. A week and a bit passed. I was called, thinking everything was done and to arrange a fitting. No. It was to say they wanted more money £110 or £130, all because they changed lense supplier. The price was agreed. The agreement was made. Contractually they should have honoured the price. Trust broken. Customer loyalty destroyed. How many other customers have they done this to?
Wrong, is an understatement. Not a great way to deal with contracts made and agreed to.
I spent my money elsewhere.
I suggest you do the same, if they mess you about too.

I have not had any good experience with Boots optician at Solihull. They were not able to manufacture Varifocals, I had to go back-and-forth for several months wasting my time and eventually had to have a refund. I was made to feel as if there was something wrong with me rather than their ability to make the correct lens. As I had eye test with them, I went ahead with simple reading glasses. One of them was delivered okay and the other had a big scratch on the frame so I had to re-order and currently I am wasting my time repeatedly calling Boots Opticians to see if reorder has been delivered to no avail as nobody picks up the phone so I’m not sure if they are ready to be picked up or when they will be. overall v poor experience for an expensive service that is not meeting standards of service or quality.

My new specs. I get crossed eyed Doubled graded from the one I am using at present. Went for a check to get an extra pair. I was told to get used to it. Which I disagree. It makes me feel dizzy.

I felt horrid with the lady in charge (Cornwall St. Plymouth) yesterday she was trying to phone the other opticians to find out about my personal records. This is not acceptable bridge of confidentiality. I felt degraded with her action. Why would she do that! Not happy at all.