Ordered on line raid delivery Well made product friendly service Telephone query well handled Have ordered from this company a number of times. always impressed Recommended
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered my A4 oak picture frame with gold trim to show off my degree certificate. It was not expensive but from the photos looked elegant and beautiful. When I received it I was over the moon. It fr... See more
Extraordinarily good! Clear and thorough emails with notice of shipping, the receipt and the fact that I had specific delivery requirements. First-class packaging and absolutely fabulous frames!... See more
I just took delivery of a second beech picture frame. Both of the frames are perfect. Ordering online is simple due to the way options are presented to the buyer, which makes it easy to order the c... See more
Contact info
1 Bensham Street, NE35 9LN, Boldon, United Kingdom
- sales@boldonframing.co.uk
- boldonframing.co.uk
4.4
Excellent
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great product
Great product, quality finish securely wrapped perfect timing for delivery
Gold star ⭐
Pete
28 January 2025
I will certainly use again
Easy website to use.
Good price.
Quick delivery.
Good selection of frames.
I will use again.
28 January 2025
Just what we wanted
Good quality and well packed in a very large box. Communication was perfect and delivered on time looks great on the wall
3 January 2025
Multi phot frame for 4x4 photos
Really pleased with multi frame.Although it states budget range it looks far more expensive than it actually was.Delivery was quick and packaged with care.Thankyou
3 January 2025
Quick delivery
Ordered some frames very last minute for Christmas. Delivery was quick, everything carefully wrapped (and packaged well in cardboard, no bubble wrap!), tracking information provided automatically. Happy to recommend and will use again. Thank you 🙏
20 December 2024
Unprompted review
A lovely frame
A lovely frame, great colour, brilliant construction and delivery was prompt. Thanks and I would recommend to anyone.
28 November 2024
All round excellent experience
Price, delivery and product all first class, thank you, I will use you again for sure!
29 November 2024
Excellent service with good postage.
Excellent service with good postage.
I had looked all over the web for some picture frames with a wide frame.
Boldon Picture Framing came up best for price, and quality.
I received the frames within 3 days of placing my order.
What more can you ask for, great price, good quality and fast delivery, very rare to get all 3 these days!!!!!!
Thank you for a job well done
27 November 2024
Really well packaged and so pleased…
Really well packaged and so pleased with the frame, a lovely note also accompanied it which was a really nice touch.
27 November 2024
Great place to purchase frames
Very helpful guide to navigate exactly what size needed and good selection of frames to choose from to match existing frames. Prompt delivery, reasonable prices. Couldn't ask for anything more!
27 November 2024
Poor Customer Service
I ordered a wooden frame and the mitre joint cuts didn't align (i.e. gapped). Despite a number of emails and calls - I've had no response - *** DO NOT USE ***!!
Update: I've now received the a Returns Label - But this was only following my Trustpilot posting!
Update 2: Following Boldon's last update checked my spam & hadn't received any messages until this morning (which seems to have been triggered by posting on Trustpilot). My previous emails of the 4th & 12th & phone call today went unanswered!
4 November 2024
Unprompted review
Reply from Boldon Picture Framing
We are very sorry that the frame arrived damaged, we have messaged you multiple times and sent a prepaid returns label. Please check your junk email so that we can help you.
Following the update, as we said previously we sent multiple replies and the prepaid returns label was sent twice. We look forward to receiving the frame so that the issue can be resolved.
Heritage Walnut frames ...
Ordered a further 2 photo frames after being so impressed with the 1st two I ordered which are now on a wall. Unfortunately, Royal Mail didn't handle with care even though 'Fragile' tape was wrapped all round the package. After opening, I found damage to both. I immediately informed Boldon Framing sending photos of the damage. Without hesitation, Yvonne kindly offered to send replacement frames which have now been received. Would definitely order again. Quick from ordering to delivery. Fantastic customer service and rapid response to any queries.
Thank you Boldon 😊
28 October 2024
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