Boldon Picture Framing Reviews 

374
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the well-made products, noting that the picture frames look elegant, fit perfectly, and arrive securely packaged to prevent any transit problems. Many buyers also appreciate the very reasonable prices, extremely fast shipping, and a reliable overall service that makes shopping for artwork displays very easy and satisfying. Though some customers experienced issues, noting that a few items arrived slightly damaged or showed poor craftsmanship upon unboxing. A few people also mentioned disappointments with defective plastic glazing, rough unfinished corners, or occasional missing delivery updates from carriers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful and... See more

Quality

Users describe positive interactions with quality, consistently highlighting well-made frames and an... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and parcels... See more

Price

Reviewers highlight positive aspects of price, noting that products are very reasonable and a bargain... See more

Service

People report positive experiences with service, highlighting a brilliant made to measure frame and an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on line raid delivery Well made product friendly service Telephone query well handled Have ordered from this company a number of times. always impressed Recommended

Rated 5 out of 5 stars

I ordered my A4 oak picture frame with gold trim to show off my degree certificate. It was not expensive but from the photos looked elegant and beautiful. When I received it I was over the moon. It fr... See more

Rated 5 out of 5 stars

Extraordinarily good! Clear and thorough emails with notice of shipping, the receipt and the fact that I had specific delivery requirements. First-class packaging and absolutely fabulous frames!... See more

Rated 5 out of 5 stars

I just took delivery of a second beech picture frame. Both of the frames are perfect. Ordering online is simple due to the way options are presented to the buyer, which makes it easy to order the c... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

374 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(374)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality

Poor quality. I went with them as I wanted a solid wood frame. Sadly, despite listing all the colours they provide they didn't mention to achieve the colour they varnish the frame yet they don't varnish the back, well more to the point they don't mean to but there are brush strokes and splashes all over the place. I could do a better job blindfolded, in fact I think my dog could do a better job blindfolded. Very disappointed!

28 October 2024
Unprompted review
Rated 4 out of 5 stars

Great product & delivery

Great product & delivery. I ordered the wrong frame size but customer service got back to me quickly to advise no problem to return. I liked the frames so much I kept in finish to use for something else.

28 September 2024
Rated 5 out of 5 stars

I ordered some frames.

I ordered some frames, I received the frames when they told me the frames would arrive. The frames that arrived were in fact the frames that I ordered. Now I have some frames. I will order frames again when I am next in need of some frames.

28 September 2024
Rated 5 out of 5 stars

So happy!

So happy with my picture frame! It looks even better than it did in the photo and is lovely quality too. Will definitely be ordering again!

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Poor product and customer service

The medal frame I ordered had poorly cut slots for the medal ribbons and looked terrible.
The company took an age to answer my emails and then denied receiving the returned frame on their tracked return label ( which cost me over £10!).
I am now in receipt of my refund but this whole experience has left me out of pocket-never again.

13 September 2024
Unprompted review
Boldon Picture Framing logo

Reply from Boldon Picture Framing

Hello again, I am once again sorry that you needed to return the frame that you ordered. Can you please get in touch regarding the money paid for the returns label please, this label was paid for by ourselves using our online pre paid returns portal with Royal Mail and does not cost you anything.

Rated 4 out of 5 stars

Frame arrived with a 2 inch crack in…

Frame arrived with a 2 inch crack in the plastic inlay - I informed the sales team by email and asked for a replacement inlay - after a week no reply or inlay

Otherwise good product - if a replacement inlay is sent would revise score

29 August 2024
Boldon Picture Framing logo

Reply from Boldon Picture Framing

I am very sorry but we have not received your email, please get in touch with us at sales@boldonframing.co.uk so that we can help you.

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