Boldon Picture Framing Reviews 

374
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the well-made products, noting that the picture frames look elegant, fit perfectly, and arrive securely packaged to prevent any transit problems. Many buyers also appreciate the very reasonable prices, extremely fast shipping, and a reliable overall service that makes shopping for artwork displays very easy and satisfying. Though some customers experienced issues, noting that a few items arrived slightly damaged or showed poor craftsmanship upon unboxing. A few people also mentioned disappointments with defective plastic glazing, rough unfinished corners, or occasional missing delivery updates from carriers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful and... See more

Quality

Users describe positive interactions with quality, consistently highlighting well-made frames and an... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and parcels... See more

Price

Reviewers highlight positive aspects of price, noting that products are very reasonable and a bargain... See more

Service

People report positive experiences with service, highlighting a brilliant made to measure frame and an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on line raid delivery Well made product friendly service Telephone query well handled Have ordered from this company a number of times. always impressed Recommended

Rated 5 out of 5 stars

I ordered my A4 oak picture frame with gold trim to show off my degree certificate. It was not expensive but from the photos looked elegant and beautiful. When I received it I was over the moon. It fr... See more

Rated 5 out of 5 stars

Extraordinarily good! Clear and thorough emails with notice of shipping, the receipt and the fact that I had specific delivery requirements. First-class packaging and absolutely fabulous frames!... See more

Rated 5 out of 5 stars

I just took delivery of a second beech picture frame. Both of the frames are perfect. Ordering online is simple due to the way options are presented to the buyer, which makes it easy to order the c... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

374 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(374)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Will save you a fortune!

I Found these guys on both eBay and amazon when looking to frame some precious records for my studio. They make frames in a number of styles that display records very well (as well as other numerous styles). I found that prices on eBay were considerably cheaper than amzon and they had a discount when buying multiple frames.
Order was shipped promptly and packaged securely. Frames are good quality for the price point. The 'glass' in the frames is actually plastic but of a good standard and flexible - which helps with installation. Customer service from Yvonne via email was excellent -when I requested to change the inserts from black to white - they just sent me both at no extra charge. Would absolutely recommend to all.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products

Such good quality products and a company that cares about customers as well. The products are made to a very high standard and shows off records so well

2 May 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality frames and customer service

I had been using boldon frames for just over a year and purchased a black 20x24 inch frame from them. The delivery was prompt but the frames were damaged, but unfortunately because I had them over a year (I am a photographer and like to keep a stock of frames for quick turnaround) they would not replace the frames. Which was frustrating but understandable. I then received TWO frames from separate clients with exactly the same issue. The frames came apart at the corners. I sent photos to Yvonne but have heard nothing back. I am now out the cost of the frames and feel that customers should be made aware of the poor quality of these frames. They are simply not fit for purpose. All the frames fall apart at the corners. I informed Yvonne of this (with photos) and have not heard anything. Buyer beware!!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Lovely frames

Lovely frames, I am very pleased with them. Quick delivery. They will be hanging on the wall tomorrow. Thank you 😊

29 March 2025
Rated 5 out of 5 stars

My experience

Products were well described but would be better if a picture mount was available with each picture frame. But otherwise a good experience.

29 March 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, quite delivery, good price - what more can you ask for. And exactly what I expected it to be according to the description. Thank you.

28 January 2025
Rated 1 out of 5 stars

AVOID

AVOID. Very poor customer service; poor quality frame received (bought as a Christmas present) and after acknowledging initial email to highlight about the damaged frame - nothing; after 5 weeks and multiple emails - still nothing. They do not respond, avoid this company. UPDATE 15 Feb 24 - communication still very poor, however, after Trustpilot review, money was refunded for damaged frame.

27 December 2024
Unprompted review

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