Bloor Homes & Fitchett by Bloor Reviews 6,078

We reserved a £540,000 family home from Bloor Homes Shottery View and, whilst we were pleased with the build quality itself and found the site/build team professional and helpful overall, our experience with the sales team made what should have been an exciting time incredibly stressful.

Early on in the process, our original buyer for our property sale pulled out and we raised concerns about continuing with the purchase because we were worried about the risks and delays that can come with a chain, having signed reservation agreements, paid a £500 fee and having heard stories about new build companies. We tried to withdraw from the reservation at that stage to avoid issues further down the line, as we had already been disappointed with the customer service from the sales team at this time and had lost confidence in buying this property. We were reassured by senior members of the sales team that delays within chains were common, that these situations happened regularly, and that we should not worry provided delays were not caused by us.

Unfortunately, the exact problems we had originally predicted then happened.
Despite doing everything possible to progress matters quickly - constantly chasing estate agents and solicitors and providing feedback - we were soon threatened with our reservation being withdrawn. The situation appeared to be driven largely by pressure to complete within the developer’s financial year - we were told by several members of the team that this is why they were putting so much pressure on us which felt incredibly unprofessional, particularly given that they wouldn’t have been able to find another buyer to complete in that time regardless.

The way this was communicated felt incredibly pressurising and unnecessary, particularly as I was heavily pregnant at the time and had repeatedly explained how stressful the uncertainty already was. Rather than feeling supported as committed buyers, we were made to feel like a problem. The communication from the sales team lacked empathy and professionalism and, at times, we felt spoken to very poorly.

To make matters worse, we lost our £500 reservation fee despite having previously offered to withdraw from the purchase earlier in the process to prevent exactly these kinds of issues. We had also already paid for extensive snagging inspections to be carried out in preparation for the move.

It is a real shame because the actual house quality and wider site team deserved much better representation. Unfortunately, the sales experience overshadowed what should have been a very positive milestone.

Recently reserved a plot at Forest View, Totton. Since reserving the service has been top class. Both Alby and Sophie have bent over backwards to help me especially given the fact that I am not from the local area. This has been a welcomed experience and I look forward to moving in next month.

We have recently moved to Poppy Fields and are delighted with our new home in this aesthetically pleasing development.
Everyone we delt with during the purchase and since moving in has been brilliant at their jobs and the inevitable minor issues have been resolved efficiently with no fuss.
We had the most interaction with Sam (sales) and Joe (site management) and they were both amazing - incredibly easy to deal with whilst remaining professional at all times.
We would definitely recommend Bloor to our friends and family.

They made the whole purchasing experience a very pleasant.

The sales staff of Vanessa and Kate were both efficient and professional in their dealings with us as customers, keeping us informed at every step of the way.

I popped into few days ago as my job is looking to relocate me. I didn’t have an appointment, but the two staff, Sammy and Ellie were very helpful in explaining what the site had in the way of properties and what the general area had to offer. I didn’t know much about the Bloor product, but I was impressed with their knowledge and if I get relocated, I will be back.

Excellent, professional friendly service from start to finish.

From my very first visit Kate and Vanessa from the Sales Team made me feel at home. They were very understanding, helpful, caring and so friendly. Nothing was to much trouble. I often see Kate and Vanessa around the site and they always give a wave or say hello.
I must also praise the Site Manager Paul. He has also been very helpful and happy to sort out any little snags, most of the time the same day. The workman on site are also very polite and helpful and a credit to the company.
The site itself has a nice open feeling about it. The Houses and Bungalows are not crammed on top of each other and they all have nice big gardens. The standard of finish is very good.
Thank you for my lovely new home

Throughout the entire sales process (approximately 9 months from first visit to the sales office to completion), the sales team at Priors Meadow (Kate, Vanessa and Ellie) were always most helpful and obliging and never failed to return telephone calls and emails in the most timely manner. The Sales Team carefully explained the entire sales process to us and we were always kept fully informed of the progress of the house completion. We could not have asked for any better attention or service. The post sales service has also been excellent both on site through Paul and Josh and regular calls from Head Office. So far we’ve had an excellent experience with Bloor Homes and are very pleased with the quality of our home.

We recently moved into our new home on
Priors Meadow development. Our experience
from first visit to view show home until our eventual purchase and move was first class.
All colleagues, Kate, Vanessa and Elly, were very helpful, friendly and knowledgeable. It made our decision to purchase a Bloor Home an easy one.
After care service when we moved into our new home was exceptional as well.

Communication from the sales team at Bloor Homes, Avon Rise, Malmesbury has been excellent. The sales team have been exceptionally helpful throughout the process from the moment we reserved our new home! Nothing has been too much trouble. They have been kind and considerate and made us feel at ease every time we have visited the site.

Kate and Vanessa at Priors Meadow, Southbourne, were exceptionally friendly and helpful during the whole buying process, answering any questions we had and keeping us updated with build progress. We had quite a long chain which caused delays but the team were patient and understood there were things that were out of our control. The site managed to finish our property faster than anticipated which was much appreciated and which in my experience, was a first with buying a new build. The development feels spacious and peaceful despite building works still going on, and site team is respectful. We’re very happy in our new home.

I’ve had a great experience with Bloor Homes at Avon Rise so far. Jane, Chloe and Rachel have all been friendly, helpful and supportive throughout the buying process, making everything feel smooth and stress-free. Thank you all!

We’ve had a great experience throughout the process of buying our new build. From the very beginning, our sales advisors at Priors Meadow Southbourne have been professional, knowledgeable, and extremely helpful, making the whole experience smooth and straightforward.

We are so grateful to have had Kate and Vanessa whose friendly and approachable manner made a real difference, and nothing felt like too much trouble. Communication was excellent throughout, with the team always available to answer questions, provide updates, and offer guidance whenever needed.

The level of customer service and support we received gave us confidence every step of the way, and we really appreciated the attention to detail and commitment shown throughout the process.

A big thank you to Kate and Vanessa for all their hard work and support!

Actually 5 stars is not enough for Julie and Damon at Thorston Fields. They go above and beyond a true asset to Bloor Homes

Met with kate in Chippenham on multiple occasions. Herself and colleague were very informative and made Bloor the stand out of the new builds in the area due to their professional and friendly manner. Would definitely recommend.

From 1st contact by phone on 20th January to date, Kate (Boon) and Vanessa in the Southbourne site office have been welcoming, helpful, supportive and encouraging and been a credit to Bloor Homes. Joshua Nicklin & Paul Wells of the construction team have similarly been very helpful and positive. We would certainly recommend them (and therefore Bloor Homes!) to anyone. Sadly, the website design to enable me to complete and submit this review has, in my view (an 80 year old!) been difficult to follow and I have only been able finish this with the help of my grandson.

Very helpful and great customer service from start to finish from the Evesham Gate team.

Fantastic customer service and personalised support at Shottery view Bloor by Olivia and Emma. Couldn’t fault them. Unfortunately my mortgage fell through so couldn’t obtain a property with Bloor but I’d definitely consider Bloor in the future

Outstanding service from start to finish from the team at Bloor Cottage Farm.

At the beginning, Sheila showed me around and was incredibly knowledgeable, helpful, and welcoming. Sandy then stepped in and between them both, I always felt looked after throughout the whole process. They were always friendly, approachable, and genuinely made me feel like I mattered as a customer. They made every stage feel exciting rather than stressful.

After completion, Carl took over supporting the aftercare side and was brilliant. He was always quick to answer questions and get any minor issues resolved efficiently. Even after completion, I still feel well supported and confident that any help or advice I need will be there.

The house itself has been built to an outstanding standard, and I couldn't fault it. You can tell a lot of care, and attention has gone into the build and finish throughout the property.

I genuinely couldn’t fault anything. The whole process was made easy, smooth, and stress free from beginning to end. Sandy, Sheila, and Carl are a real credit to Bloor Homes and I would definitely recommend them to anyone buying a home. Thanks to you all :)

Right from the start Joanna has been a pleasure to deal with. She extended a warm welcome when we first went into the sales office and listened carefully to our needs for our new home. When showing us around she pointed out the various features of the two properties we were interested in, and this helped tremendously with our decision to reserve one of them.

Really impressed with the team at Bloor Homes and I’m sure this will continue as we move to our new home and the after sales team.