Bloor Homes & Fitchett by Bloor Reviews 6,078

We recently completed our purchase at the Marcham site and would like to express our sincere thanks to Nicola and Carolyn for the outstanding service and support they provided throughout our home-buying journey.

From the very beginning, Nicola and Carolyn were professional, friendly, and incredibly helpful. Nicola was often our first point of contact and always went above and beyond to keep us informed, answer our questions, and ensure everything progressed as smoothly as possible. Alongside Carolyn, they made a fantastic team, providing consistent communication, reassurance, and support at every stage of the process.

Buying a home can be stressful, but thanks to Nicola and Carolyn's dedication, patience, and genuine care, the experience was far more enjoyable and straightforward than we could have hoped for. Nothing was ever too much trouble, and we always felt valued and well looked after.

We are extremely grateful for all their hard work and would highly recommend the Marcham team, especially Nicola and Carolyn, to anyone looking to purchase a new home.

Thank you both for making our experience such a positive and memorable one.

I wanted to leave a review for Megan, Kelly and Abby at Fitchet/Bloor Homes because they have been absolutely fantastic throughout my house-buying journey.

Although I ultimately decided to purchase a different property that wasn’t with Fitchet Homes or Bloor Homes, I felt it was important to recognise how helpful, informative and supportive they were every step of the way. They always took the time to answer my questions, kept me updated, and had genuinely considerate conversations about what would be best for me rather than simply trying to make a sale.

Their professionalism, kindness and honest advice made a stressful process much easier, and I cannot thank them enough for all their help. They are a real credit to the company, and I wouldn’t hesitate to recommend them to anyone looking for a new home.

Thank you again, Megan, Kelly and Abby – your support was very much appreciated.

I had a very positive experience with the staff a Bloor homes Foxcotes, especially Sarah. She was incredibly helpful, professional, and friendly throughout the entire experience. Sarah made everything feel smooth and stress-free, always taking the time to answer questions and provide clear updates.

I would highly recommend Bloor homes, particularly thanks to the excellent service provided by Sarah.

Amazing service from start to finish, Vanessa and Emma have made the moving process very easy after 2 previous houses fell through (not through Bloor). Communication has been excellent and I would 100% recommend.

Overall, our experience with Bloor has been positive so far. The sales team have generally been helpful.

However, one area I do feel could be significantly improved is communication around plot progress and completion forecasting during the build itself.

When purchasing a property costing several hundreds of thousands of pounds, particularly off-plan, buyers naturally become very invested in the progress of their future home. Aside from weekly templated stage emails, there has been very little visibility into how the plot is progressing, realistic completion expectations, or any form of interior progress updates/photos.

I completely understand that build schedules can change and developers do not want to overpromise dates. However, even occasional more detailed updates, clearer milestone explanations, or a few internal progress photos throughout the process would make a huge difference to the customer experience and reduce a lot of uncertainty for buyers trying to coordinate sales, mortgages and moving arrangements.

This is intended more as constructive feedback than a complaint, as overall we remain very excited about the purchase and the development itself. We are currently hoping to complete in tandem with our related sale at the end of June, so clearer visibility around build progress and likely timelines would be hugely beneficial for planning purposes.

Customer service did not have any knowledge about which property they had arranged for me to visit. This property had, in fact, already been sold. A complete waste of my time.

Bloor Homes’s customer service was really warm and friendly when I was making enquiries to potentially purchase a new build home. Although I decided not to proceed any further than simply viewing, I can say Lucy P at Evesham Gate was incredibly knowledgeable and professional during my experience. Lucy has set a high bar if I decided to look at any new builds again in the future and Bloor Homes’s appear like a really good house builder.

We cannot thank Bloor Homes enough for making our first home-buying experience so smooth, and we owe a massive thank you to Ms. India Thomas. From day one, India was incredibly professional, reassuring, and genuinely helpful at every single step of the process.

As first-time buyers, the whole system can feel quite overwhelming, but India completely took the stress out of it for us. She went above and beyond when we hit a hurdle with our bank regarding our incentives, stepping in immediately to sort it out and get everything back on track without any delay.

Her communication was fantastic throughout, and she always made us feel like a priority. If you are looking to buy a new build, we highly recommend Bloor Homes—and if you get to work with India, you are in the absolute best hands!

Very informative and relaxing experience. Staff is very knowledgeable and helpful. Location is good enough at Newport vale at least not too far from high street.

Possibly the worse company I have experienced for customer service.

They will not allow me to make a formal complaint and despite me asking wherein their complaints policy it states this, they do not respond.

They will not provide me with information under the relevant act.

They don’t provide you with answers do your questions.

Certain members in their customer service team talk to you like rubbish.

Avoid this company.

We purchased our new home with Bloor Homes at Hazelton Meadow after selling our previous property, and initially the experience was very positive. The sales team were excellent throughout the process — very helpful, supportive, and they offered us great incentives which made us feel confident about moving forward.

However, the biggest issue has been the constantly changing completion dates. We were first told April, then May, and now June, with dates continuing to move. We understand that some of these delays are mostly due to external factors outside of Bloor Homes’ direct control, particularly utility connections, but as customers this has placed us under significant stress.

Because we sold our home based on the original expected completion timeline, we have been struggling to secure temporary accommodation, which has caused considerable financial loss and uncertainty for our family. To make matters more difficult, the price of similar plots has recently been reduced, which has added to our frustration as one of the main reasons we chose this particular plot was the expectation of moving straight in after our sale completed.

While Bloor Homes have communicated updates and assured us they are prioritising our property, it has also been made clear that they will not accept responsibility for any financial losses incurred due to the delays. We feel that, given the circumstances, some level of support or goodwill towards affected customers would have been fair.

Although we are currently disappointed with the overall situation, we do appreciate the communication from the sales team and management, and we remain hopeful that things will improve from here. We look forward to finally moving into our new home and hope to become happy long-term customers once the process is completed.

Very helpful and friendly staff, have time to talk about their houses and what is coming up for sale. Showhome was beautiful

Such a warm and friendly sales office. Kate and Vanessa have helped my Dad through every step of the way buying his bungalow at Priors Meadow, I’ve got nothing negative to say !

When we first visited the show home, we fell in love with the house and bungalow being offered for sale. That's when we first met Kate. Such a lovely friendly representative for Bloor Homes. Nothing was too much trouble answering any questions we had, and always with a smile. Shortly afterwards, we met Vanessa, who took us round to look at other potential bungalows and houses. She also was very friendly and offered us information that eventually we were able to make an informed decision as to which bungalow/house would suit our needs and price-range.That friendliness and helpful attitude continued right up until the day that we bought our brand new bungalow We had a house each to sell, which delayed the process by a few months, but we had put a reservation on the bungalow we ultimately decided to buy. Their patience and understanding meant was unexpected, as we had looked at a few other properties before deciding that we wanted to stay around the area that is familiar to us. We were very impressed with the workmanship of every aspect of the build. For a bungalow, it is lovely and spacious and the garden is the full length of the bungalow. This is great because a couple of weeks ago, we bought a little puppy and now she has lots of room to safely run around. As the whole garden is enclosed, there's no danger of her escaping and coming to any harm. The 9 solar panels were a nice surprise for us because this means that eventually our fuel bills will help towards cutting down the amount we pay in our heating bills. The only downside, was that our fridge-freezer wasn't working from the moment we moved in. We were given a brand new one after a week, but it sat in the corner of our kitchen for a further 5 weeks, before it was uplifted! So not everything was perfect and we're still waiting for the White goods Installation to honour their agreement to come and look at providing us with a new right handed door front, as I have a disability which makes it difficult for me to open the door from the left and reach inside the fridge to take food out from the fridge, especially, the vegetable compartments, where they are so deep that I'm unable to reach into unless I stand on some steps. Having had chronic Rheumatoid Arthritis since I was a teenager and am now retired, this is not user friendly for me. However, apart from this one remaining dissatisfaction, we have settled in and really like it here. Thank you, dear Kate and Vanessa, and a mention of Ellie here too, for helping us on our journey to our forever home! ❤️

Sophie attended to us and explained everything very well. She showed us around the property and explained each part of the house in detail. Me and my wife were very happy with the whole experience. Sophie was very friendly, professional, and helpful throughout the viewing. We really appreciated her time and excellent customer service. Thank you for making our visit so pleasant.

Aaron and Hayley helped me find my perfect home. They were helpful, friendly and always made an effort to let me know what was available at Seabrook Orchards. The design of the house is brilliant, the best I have seen that fits my requirement. They are both an asset to the company

Tracey the sales lady was very helpful and knowledgable during our visits.
All our questions were answered and queries replied to.

The sales staff at Dawlish View were so friendly and supportive. They were amazing throughout the purchase of our home.
Our Bloor home is beautiful, and built by such prestigious builders.
I love the fact that there are so many different styles of homes on the estate and that they are not built on top of each other.
Dawlish view is and will be a beautiful estate with those extra touches from Bloors.
I would highly recommend taking a look at Bloor homes especially on Dawlish view and speaking to the amazing sales staff.

We recently visited both Fitchett and Bloor in Treledan, Saltash, and dealt with Megan at the Fitchett site. I have to say, both my wife and I agreed that she really was an outstanding representative to deal with. Informative, super-helpful, didn't feel pressured - just a genuinely positive experience. I don't know yet if timescales/availability/prices etc will end up in us purchasing a home, but if it did then it would be in a large part due to Megan - she really is a super ambassador for the brand!

Experience has been great- Sophia and Liz have been very friendly and helpful throughout the process, especially being a first-time buyer. I can’t wait to move into my new home!