Bigmoto Reviews 

Extremely smooth. Excellent price. Change over and payment very swift. Thank you

I’ve bought a bike from Bigmoto and they’ve bought 2 from me, the second bike a couple of days ago. Each process was seamless and straightforward. Friendly and professional too. Very happy with their service etc.

My experience with Big Moto was disappointing from both the buying and after-sales perspective.

When I viewed the bike in the showroom, the battery was flat, so I wasn't able to hear it running before leaving a deposit. I was then contacted sporadically over the next 10 days being told the bike was in the workshop being prepared before delivery. During that time I asked for two simple jobs to be carried out as part of the sale: re-attaching some loose tank pads and fitting an SAE battery charging lead. When the bike was delivered, neither of those requests had been completed.

Five months later, I contacted Big Moto to discuss part-exchanging the same bike for another motorcycle. I was given an initial valuation, and when I said I wasn't happy with it, I was told someone would come back to me within 15 minutes after seeing what could be done. I never received a call back.

Based on my experience, the level of customer service before, during and after the sale fell well below my expectations, and unfortunately I wouldn't choose to deal with them again.

Tom was absolutely amazing, he has the best customer service I have ever experienced.
He was very patient and got the process done with no issues.
10/10 service, thank you Tom for your help!

Zero customer service: wouldn’t answer emails or phone calls. Rude and unprofessional. A terrible service. Avoid at all costs.

Really quick turnaround on the bikes, bought a MT10 on Saturday and it was ready for collection (with a fresh MOT and tyre) by Wednesday. Ellis was really helpful with any questions i had, will be back in the future for my next bike.

Ellis who helped me process everything was very helpful and gave all the best information regarding the order of my first motorcycle and made the experience free from stress. I've given 5 out of 5 as this is deserved.

This company asks for all your details email phone numbers bike details etc and then says they are not interested This time watch out for this company they now have all my details and don't buy any bike

I sold my Harley 1250s to Bigmoto, the process was relatively pain free and easy. The bike was picked up the day after I agreed the price. There was no deviation on the price and I received payment before the bike left my drive.

I sold my motorbike to this company, the whole process was straightforward from valuation to collection. I would recommend Big Moto to anyone wanting to sell their motorbike.

Service was very good from start to finish, obviously payment was received before my bike was taken away.
The price offered was in the area of what I was looking for. There was no haggling on collection.

Worked with Ellis and even after a mess on with bad phone signal he was never irritated on the phone at all, and considering its my first time getting a proper bike myself set up on finance he was super nice and helpful about it, the whole process just felt incredibly smooth as he was explaining everything and even gave me some really helpful options for my situation

I had Ellis give me a call after I asked about a bike they had for sale. That was all I needed to do. Ellis did the rest. His communication was brilliant, the way he went through all the details of the deal and everything about the bike it's self. Highly recommend Ellis and Bigmoto to anyone looking at buying a bike

I wanted to leave a fair and honest review of my experience with BigMoto.

To be fair to them, they did provide compensation for the inconvenience I experienced, so they did respond to my complaint. However, I feel it is still important to share the full experience so other buyers know what they may encounter.

Ordering the bike over the phone was actually very good. It was easy, straightforward and there was no major pressure or pushy upselling. At that stage, I was happy with the service.

I arranged collection for when the bike was marked as “ready for collection” on the portal.

Unfortunately, collection day was where things started to fall apart.

I arrived for my 9am appointment and the bike was not ready. It was buried amongst other bikes that had been sold that week. I understand dealerships can get busy, but if a bike is shown as ready for collection and a collection slot has been booked, I would expect it to be prepared and waiting.

Instead, the handover felt rushed. The bike was quickly cleaned, including spraying the belly pan to make it look shiny. Then, when they tried to start it, the battery was flat.

I was offered the choice of waiting for it to charge or having it replaced. They fitted a new battery, which was the right thing to do, but it should never have been an issue in the first place on a bike supposedly ready for collection.

What made it more frustrating was seeing another customer collecting a more expensive Harley. He arrived after me and left before me, despite apparently still needing to pay for his bike, while mine had already been paid for. It did leave me feeling like customers spending more may receive better service.

On the ride home, the bike felt unusually slow. It would only reach around 55mph, which did not seem right for a 125cc Aprilia—especially as BigMoto’s own listing suggested better performance and other owners report higher speeds. I initially gave them the benefit of the doubt and thought it could be wind, hills or general running conditions.

After a week of riding, it was clear this was not the case. I live in the Fens, so there are very few hills to blame.

After inspecting the bike myself, I found the drive belt and rollers were worn. Once I replaced them, the bike was transformed: it now reaches around 65mph, cruises comfortably at 60mph at around 8,200rpm, and fuel economy improved from roughly 58mpg to around 85mpg.

That is disappointing considering I paid £2,500 for the bike and had to spend more money sorting issues within the first week of owning it. These are basic things I would have expected to be checked before sale.

Would I buy from BigMoto again? Possibly, if they had the right bike at the right price. They are often among the cheapest, but in my experience that lower price comes with a trade-off. I would inspect any future bike much more carefully, ask more questions, and allow several extra hours for collection rather than expecting a quick handover.

Overall, the experience was not awful, and I appreciate that compensation was offered for the collection inconvenience. However, it fell well below the high standards BigMoto promote. They did not accept responsibility for the worn parts, and I did not want to ride the bike two hours back only to be told that “it’s only a 125cc” and potentially have nothing done.

In the end, I paid to fix the problem myself.

Just finished talking to a brilliant guy called Tom about getting finance sorted for my first bike, fantastic service, good friendly chat, and crystal clear information. All round fantastic, cheers Tom and crew.

Spoke to Ellis from Macclesfield, very helpful and walked me through the process of buying a Motorcycle. Very friendly and not pushy at all, fulfilled all my additional requests. 10/10 would use the company for buying a motorcycle again

Terrible experience.
My bike broke down on me so felt it time to change to something different called as I'd seen on on autotrader and had cash in the bank ready to go......
Only to find out the price listed wasn't correct as they add additional fee's....
They don't want to negotiate....
They don't want to accept card payments......
They don't have bikes ready to ride away....
They won't negotiate for the bike to leave same day and get paid
Very poor company and it happened twice. On the same day in different stores

Superb would def recommend payment on collection fast and great price

From the moment I got in touch with these guys i felt at ease. And they don't mess around, like there motorcycles they are fast and efficient. I called them on the Fri and on the Sunday my bike was sold to Bigmoto, would I recommend these guys, you bet I would.

I walked into the show room to look for a bike for commuting. Baz and Amy was amazing. Great customer service very helpful and made you feel comfortable.

After looking at many options and finding the right bike Baz went above and beyond to get me the colour bike I wanted. And got things moving smoothly,

The hand over felt special like it should when getting a new toy and I would definitely recommend big moto in Great Yarmouth for all your bike needs.

I will be back and will continue using big moto in the future thank you for all your help mick