Bigmoto Reviews 

1,041
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 786 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, making interactions easy and pleasant. Many found the service professional and efficient, appreciating fair pricing and clear communication. Reviewers often highlight the smooth user experience, recommending the company for their next motorcycle purchase. However, some customers noted concerns regarding product readiness and transparency. A few reported bikes were not ready for immediate sale, had undisclosed faults, or lacked promised MOTs and servicing. Additionally, some reviewers mentioned encountering unexpected additional fees, price adjustments during collection, or issues with communication like missed appointments and inattentive staff.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the quick and easy processes for money... See more

Product

Customers had positive experiences with product, often finding the purchasing process fairly good and easy,... See more

Price

People report positive experiences with price, often finding the offers fair and competitive, with many... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service Tom was amazing just like talking to an old friend he really is a credit to your company it was all so easy I will definitely definitely be recommending you to family and friends... See more

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I was in the market for a used bike after my previous bike was stolen. Ellis, the salesperson, was very helpful, friendly, and answered all the questions I had prepared before I even asked them! He ex... See more

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 73% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,041)

782 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless service

Seamless service. Filled out their online form for selling my bike to them. After accepting their offer.Less than hour later, purchasing driver is inspecting the bike on the drive. Price agreed with Matt on the phone and funds transferred within minutes. Ownership transfer all taken care of too. No hidden fees or dramas.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Contacted big moto on the Thursday with…

Contacted big moto on the Thursday with reg of bike got a price which was better than most was happy to sell my bike couple of emails later with pictures and bike was picked up on the Sunday after a quick inspection money was in my bank and bike gone would use again if I had to

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Very easy making a purchase today

Very easy making a purchase today. Was allowed to look around with no hassle. When I asked to look at a bike I was promptly serviced by a member of staff that talked me through. After changing my mind several times I was directed to a bike that suited my remit. Clare sorted me a deal we quickly shook on , both parties happy.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and fair transaction

I received a very fair offer following my on-line application. After submitting all required photos and copies of relevant documents it was confirmed very quickly that the bike would be accepted and collected. The collection company arrived when agreed and after a detailed inspection a phone call confirmed the original offer would stand. Payment was in my account in minutes and the bike taken. A really efficient and fair transaction

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought my first bike from Bigmoto…

Bought my first bike from Bigmoto today, all the staff i spoke to were extremely helpful. Ellis taked me through the whole process and explained everything in detail, was quick and painless in acquiring my new bike. Thanks Ellis you were a great help mate.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

PERFECT transaction smooth and simply…

PERFECT transaction smooth and simply easy.
The driver from SOS bikes came did his checks very friendly and professional.
Spoke with big moto on the phone money went into my bike before the left A plus experience .
Highly recommended

2 July 2026
Unprompted review
Rated 5 out of 5 stars

actually fairly stress free experience

actually fairly stress free experience, they made an offer (obviously I wanted more) so the buyer I spoke to, made a slightly better deal with me. I decided to accept it and a collection was arranged. The collection guy arrived bang on time, checked the bike over and the money was in my bank within a few mins of the deal being completed, I would certainly consider using them again for this kind of situation!

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Jokers

Got a quote to buy my 2026 MT07 with 30 miles on it of £530!

1 July 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Steven, we apologise for the miscommunication - the amount quoted was a typo and we have now sent you through the correct offer.

Rated 5 out of 5 stars

This is the place

First off just like to say amazing customer service and for someone like me who's new to purchasing a bike, these guys really went out their way to help me out and I can't thank them enough !!
TOM TOM TOM
What a guy you are, straight with the points no messing round happy to help with whatever I had on my mind clear to see that he loves doing what he does WE NEED MORE PEOPLE LIKE TOM, Mate you have made my day thank you so so much !!!

30 June 2026
Unprompted review
Rated 2 out of 5 stars

Not great

Not great, Paid deposit for a bike to be taken of sale and then given the portal to keep progress of the bike.
paid the bike amount.
Firstly it had been taking a while and the app said waiting on parts then when i rang they said it needed a new tyre/battery/fork seals, so waited for that to be done then another 2 weeks later it went in for MOT and failed on wheel bearings so again waiting on parts.
It had taken over 3 weeks to receive the bike and when it came there was no new tyre no new battery and still not sure about the seals.
The bike has had a new wheel bearing but they never put it back in for mot after the work so i received the bike with 2 month MOT.
I don't think they should be selling bikes that are not ready for sale and should at least do a re-test as it would have been free anyway.
There was other issues also, the bike is a great bike but now i need to book it in for an MOT.
Only positive is the delivery company they use SOS are great.

15 June 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Kev, we're sorry to hear you were misinformed about work being performed on your bike. We're also sorry that the bike has managed to slip through our system without the minimum 3 months MOT that we provide as standard. Please email customerexperience@bigmoto.co.uk and we will run through what work was completed on the bike and get an MOT sorted for you.

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