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Motortradeteam Reviews 

350
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff and drivers for being exceptionally friendly, polite, knowledgeable, and professional when arriving to collect items. People note that the entire vehicle selling process is remarkably quick, smooth, and entirely hassle-free, featuring prompt payments transferred directly into bank accounts within minutes. Though some customers experienced issues, certain reviewers were not happy with unexpected price adjustments and valuation changes made during vehicle collections. Consumers specifically mentioned receiving lower cash offers than initially quoted or experiencing frustrating renegotiations when drivers finally arrived at their properties.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently polite,... See more

Service

Consumers find service to be positive, highlighting a smooth and hassle-free selling process from start to... See more

Price

Reviewers mention ambiguous feedback about price, as experiences vary significantly among consumers. While... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the entire process... See more

Payment

Reviewers highlight positive aspects of payment, consistently noting that funds are transferred immediately... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial contact thru website, very quick appraisal by telephone using photos sent. Picked up by Scott within 2 weeks, would’ve been quicker, I’d been available. Lovely fella, down to earth and unfa... See more

Company replied

Rated 5 out of 5 stars

from my initial on line contact and subsequent calls, the same day from Sarah, it has been a really first class service. I had the pleasure in meeting Aaron today, who called to collect the bike.... See more

Rated 5 out of 5 stars

Today I had the pleasure of Aaron collecting my motorcycle. To say he was brilliant would be an understatement. This is all due to me buying a bike that I was unfortunately scammed on from Facebo... See more

Rated 5 out of 5 stars

Very efficient service. Thanks to Sarah for dealing with my enquiry and to Aaron who came to collect the bike. The collection process was just as described with payments and forms processed within... See more


Company details

  1. Used Motorcycle Dealer
  2. Motorcycle Dealer
  3. Motorcycle Shop

Written by the company

Have you got an old motorcycle collecting dust in the garage? Whether it’s brand new, broken, needs some TLC, or has failed its MOT, we’re here to buy it—quickly and hassle-free 🏍️💰 Selling your bike is as easy as 1-2-3: 1️⃣ Fill out our online form or give us a call. 2️⃣ Get a fair offer and schedule your free collection. 3️⃣ Get paid—fast and securely. No stress, no hidden fees—just a simple, straightforward way to sell your motorbike 🚀


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

350 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(350)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The whole experience of using the motorcade team to sell my motorcycle was effortless.
They valued my motorcycle accurately in my opinion , arranged collection at a suitable time and paid the money into my account immediately. No hassle or stress .
A special mention needs to go to Scott who collected my bike. He was completely professional but conducted himself in a friendly and welcoming way that made the entire process seemless .
He is a credit to your company

14 September 2026
Unprompted review
Rated 5 out of 5 stars

No complaints

Can't fault my experience with Motortrade Team. Email's were followed up by telephone calls and Steve arrived to pick up the bike at the time arranged. Steve was polite and professional and I was paid the price agreed.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

Quite deplorable.

EDIT FOR THE REPLY. Yes I did get it done quickly as luckily for me the mechanic had a no show for an mot so had a spare hour, it also wasn’t the afternoon it was 09:55 (cctv proves). when he arrived so please don’t try and make me look like a liar just to protect your selves from a negative review (seems you do that a lot)I managed to get it in and checked at 13:30. and if it was booked another day I’d of waited to post my review. If not a tactic please explain why your collection driver was was giving me prices on how much it would cost etc etc and also said “I know it was agreed for (x amount) but I can hear a noise so won’t be that amount.😴🥱 wether you’d wanted to purchess the bike or not, does not excuse unprofessional diagnosis and what was a clear lie. What was said during the collection and the manor of the person tells me it was a tactic.
Your collection drivers are the face of the company his words and actions resulted in this review.

Quite deplorable.
Lady in the office was very polite and good to deal with. Unfortunately completely let down by the cowboy they sent to collect the bike. Zero knowledge, no personality and terrible attitude. He did nothing but rush around and then decided the bike was making a noise on the top end. I explained that’s the way this particular engine sounds but he knew better. He started the bike from cold and revved it. COLD START CONSIDERABLY LOUDER!
Of the back of him making this false claim I have taken my bike to a well known motorcycle mechanic and paid for a full health check. After telling him what this guy said we had a good laugh about it. If you don’t know what you’re talking about then it’s probably best to not talk about it. Definitely a tactic to lower the price but he didn’t like the fact I out right told him I disagree and won’t be moving on the agreed price. Same old story try and make false claims about the vehicle to pressure a lower price. Unless you’re absolutely desperate I really would not recommend using these. But that being said the office side were brilliant.

12 September 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We’re sorry you were unhappy with the collection, but there is an important point missing from this review.

We did not try to reduce the agreed price or make a lower offer. Our driver had concerns about an engine noise and, given the value of the Ducati, we simply decided not to take the risk and declined to purchase it. The suggestion this was a tactic to lower the price therefore makes little sense.

You also state that, following our visit at lunchtime today, you had the bike booked in and given a full health check by a well-known motorcycle mechanic before posting this review the same day. That is certainly a very quick turnaround.

Sometimes we choose not to purchase a bike if we have concerns. That doesn’t necessarily mean there is a fault, but ultimately it is our money at risk.

We’re pleased you found our office team helpful and wish you the best with the sale.

Rated 5 out of 5 stars

Easy and professional

Very easy and professional from the start. Made selling my bike as simple as possible would definitely recommend Thanks to the whole team!

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Basically Facebook market place company

Started off great — I had my valuation accepted and agreed on a price. As selling privately can be a bit of a headache, I thought using a company that specialises in buying bikes would make things much easier.

Unfortunately, my experience turned out to be just as much of a headache.

I sent across details of three bikes to be traded in at the agreed trade price and arranged a collection day. I took all three bikes out of my unit and moved them to my house to make collection as easy as possible.

The collection was scheduled for 8am–5pm. The day came and went, and despite numerous calls and messages, I received no response. Two days later I was contacted and told that someone should have collected the bikes. After a few more messages, it turned out there was no driver in the area anymore — and shortly afterwards, they backed out of the deal altogether.

I even offered to drop the bikes off myself to try and resolve the situation.

The biggest disappointment was the communication. I genuinely felt like I was dealing with someone through Facebook Marketplace rather than an established company advertising itself with phrases such as “No time wasters. No hassle” and “We Buy Any Bike” with “nationwide collection”.

They may well be a good company and other people may have had a completely different experience, but unfortunately mine was very poor. From my experience, the service and communication were exactly what I would expect from a Facebook Marketplace transaction — not from a professional company.

4 September 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We’re sorry the communication around the collection wasn’t better and accept we should have updated you sooner.

However, some important context is missing. You were selling three bikes of the same make and model, all acquired on the same day according to DVLA information, and being stored at a unit. This gave us clear reason to believe you were operating as a trader rather than a private seller, which is why we declined to proceed.

You repeatedly compare us to Facebook Marketplace, but as an established motorcycle buying company we have checks in place and do not purchase from traders.

We apologise for the poor communication, but stand by our decision not to purchase the bikes.

Rated 1 out of 5 stars

Tried to get a price to sell my bike

Tried to get a price to sell my bike, had a missed call and email, replied to email asking if they could email me over the quote due to my work commitments, never heard back from Sarah so I emailed her again and she never replied to that email either. Really disappointing customer service.

25 August 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We’re sorry your emails weren’t answered; we’re not sure what happened there. We did try to contact you on several occasions, as we need a brief conversation about the bike before we can make an accurate purchase offer. We’re buying the bike rather than providing a free valuation, so if you are genuinely looking to sell, please give us a call and we’ll be happy to help.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Went through everything on the phone…

Went through everything on the phone with them, constantly email and called, even after I said to wait till the following week to call, I gave in and agreed a Guaranteed offer which they stated would be guaranteed so I turned down other offers. Didn’t phone when on route or close, immediately slashed the price for things I shown in photos and explained on the phone, very rude people, told me services weren’t done, even though I shown paperwork and receipts, pressured me the whole time with bully tactics, I didn’t back down so they just walked away, literally just turned and walked off.. wasted my time.
Told me my exhaust was illegal, to which I pointed out it isn’t, I’m fully aware of legislations.

Will never recommend this company, definitely will post about this in the bike communities local too

Would give 0/5 if I could

15 August 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We're sorry you were unhappy with the experience, but we don't feel this is a fair account of what happened.

Our offer was based on the condition and information provided before collection. Unfortunately, when the bike was inspected, its condition was poorer than we had expected based on the information available when it was valued.

We appreciate that having an offer revised is disappointing. However, the purpose of the collection inspection is to confirm that the bike matches the condition and information on which the valuation was based.

There is absolutely no obligation to sell your bike to us. If we're unable to agree a price after inspection, we're perfectly happy to walk away. In this case, despite us having already incurred the cost of sending a driver to collect the bike, that's exactly what we did.

Ultimately, we couldn't agree on the value of the bike, so it was left with you and no transaction took place.

Rated 5 out of 5 stars

Fantastic service collection was…

Fantastic service collection was arranged in a swift efficient manner with minimum of emails and calls
Collected on time by very efficient and helpful driver Steve who is a great ambassador for your organisation again many thanks super service from your whole team

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Scrap Motorbike

Steve phoned to say he was an hour away when he turned very polite. Checked bike stamp my V5 form paid by cash agreed price. Very easy process by Steve would definitely recommend 👍

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Company have been very helpful from the…

Company have been very helpful from the start of the process. Aaron delivered the bike today, he kept in touch around timings and came promptly and within the delivery time given. He was helpful, knowledgable, friendly and gave us plenty of time to ask questions.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward transaction


Scott arrived at the time he said he would, very friendly.Didnt try to haggle the pre agreed price. Made for a very easy, straightforward sale. Would recommend.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Looking on Facebook for someone to buy…

Looking on Facebook for someone to buy my bike came across this advertisement from Motortradeteam .co.uk and decided to give them a ring .It was straight forward from the moment they answered the phone they gave me a fair price and a date for collecting the bike.Scott phoned me on the day he was coming and a time Scott was friendly and helpful with the paperwork and the whole process took about 20 minutes to complete with the money going straight into my bank .If you are looking to sell your bike give them a call I would recommend them for the service and price.

4 August 2026
Unprompted review

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