Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!
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Review summary
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Reviews shaping this summary
Unfortunately the product wasn't suitable for us, so I returned it. Still waiting to hear if product has been received and awaiting refund.
Company replied
Haven’t used it yet but looks great and delivered quickly and packed great
Company replied
Well delivery was a long time but the item I bought was great
Company replied
Company details
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.3
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Order Follow Up
I asked for order and delivery confirmation and received both almost immediately. Hope the product is as good as the service so far
5 October 2020
Unprompted review
Reply from Bestdirect
Hi Vince
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Love it but the squeaking is unbearable…
Love it but the squeaking is unbearable and makes me not want to use. I oiled and tightened all bolts. How do you make it stop squeaking? I’m only 160 lbs...not overweight.
3 October 2020
Unprompted review
Prompt response, good service
Prompt response, timely arrival...
And when requested for return, refund was paid promptly.. very quick turnaround from customer care.... appreciated....
Glad to business again....
2 October 2020
Unprompted review
Reply from Bestdirect
Hi Mr. Venkat
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
1st class
i asked the help line to confirm my order was placed and within minutes the order was confirmed with delivery dates.
2 October 2020
Unprompted review
Reply from Bestdirect
Hi Keith
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
amazing customer service
amazing customer service, well done best direct
2 October 2020
Unprompted review
Reply from Bestdirect
Hi David
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Squeak
I bought the Ab booster plus.
I love it only problem being it has started to squeak, I nave tried oiling all the fittings, no luck.
Any advice would be appreciated as it is putting me off using it.
Thank you
1 October 2020
Unprompted review
Excellent customer service.
Excellent customer service.
Quick to answer my quirries.
30 September 2020
Unprompted review
Reply from Bestdirect
Hi Rosario
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
AMAZING CUSTOMER SERVICE!
Unfortunately, having ordered products from this very reputable company, the items proved unsuitable. I contacted the company to request a returns form and subsequent refund. However, due to the current COVID-19 situation, Best Direct immediately refunded my payment AND allowed me to retain the products, which I have donated to my local charity shop. Well done Best Direct! Incredible customer service.
26 September 2020
Unprompted review
Reply from Bestdirect
Hi Jill
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
I ordered the ab booster plus
I ordered the ab booster plus, they took my money within minutes and when I go on line for the status of my order, it says it's ON HOLD. I can't find anyway to contact customer service by phone or email. Neither is provided. I this this AbBooster plus thing is a scam. I'm PISSED OFF.
18 September 2020
Unprompted review
Reply from Bestdirect
Hi James! We would like to extend our most sincere apologies regarding the issue with the Ab Booster fitness machine. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!
I purchased the ab booster online on…
I purchased the ab booster online on 2nd September -payment was taken out straight away- received an email with tracking number- no reference to what shipping/courier company is being used- Cannot track it- I have emailed requesting information but no response yet. Has anyone had a similar experience?
8 September 2020
Unprompted review
Ordered item but no mail receipt rec’d. Service review
I had ordered an item online and waited for email confirmation - this did not arrive but I was debited for the amount. Wondered if it was a con so contacted BestDirect to request an invoice. This took about 2 minutes to ask and about 3 minutes to receive the email invoice and confirmation.
Excellent service and it put my mind at rest that the order was secure and being processed.
Thank you.
7 September 2020
Unprompted review
Reply from Bestdirect
Hi LJ
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Really pleased with the merchandise
Really pleased with the merchandise. I have bought 2 so far with the first being perfect and second is a size larger but a lot bigger than expected. Will wear them with pride. Thank you so much for making me feel so special.
27 August 2020
Unprompted review
Reply from Bestdirect
Hi Pauline
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Good item - small squeak
Good item, only small negative is after several uses its now starting to squeak when using, Overall happy with purchase though.
25 August 2020
Unprompted review
Reply from Bestdirect
Hi Shelley
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
The bed we received was just as stated…
The bed we received was just as stated very comfy my son is very happy with it
25 August 2020
Unprompted review
Reply from Bestdirect
Hi Tracey
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Good product
Yes, it does what was expected and I am pleased with it. Thank you. Regards Ann
25 August 2020
Unprompted review
Reply from Bestdirect
Hi Ann
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
I found that I had a good service from…
I found that I had a good service from best direct. Maybe get some more products in the near future.
Thank's.
25 August 2020
Unprompted review
Reply from Bestdirect
Hi Andrew
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Use this firm
I ordered phostogen. The order was received within the 2/3 days, in perfect condition. I can truly recommend this firm. AM
25 August 2020
Unprompted review
Reply from Bestdirect
Hi Anne
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Got it fairly quickly
Got it fairly quickly, have been using for 4 weeks and it's been great but the past week it's has started to squeak.. the squeaking is soo loud I have had my neighbours knocking the door and complaining.. Is there anyway this can be fixed as i now am unable to use it due to how loud it is.
23 August 2020
Unprompted review
Fantastic piece of equipment
I received my AB Generator within 3days. Excellent piece of equipment, i’m really enjoying using it. Thank you Best Direct.
15 August 2020
Unprompted review
Reply from Bestdirect
Hi Leigh
Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.
Many thanks,
The Best Direct Team
Absolutely disappointed
Absolutely disappointed I ordered one but what was sent was NOT what I ordered!
27 July 2020
Unprompted review
Reply from Bestdirect
Hi Karen! We are sorry to hear about your negative experience. Our customers know we are committed to the highest form professionalism. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!
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