Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately the product wasn't suitable for us, so I returned it. Still waiting to hear if product has been received and awaiting refund.
Company replied
Haven’t used it yet but looks great and delivered quickly and packed great
Company replied
Well delivery was a long time but the item I bought was great
Company replied
Company details
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.3
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order , good correspondance ,quality items , quick delivery ,will def recommend to others .
11 June 2026
Splendid Purchase
This was a very good purchase. Arrived quickly and product works very well.
So, all in all, I am very pleased.
11 June 2026
They failed to deliver on the Friday as…
They failed to deliver on the Friday as I waited in. The device itself is bit low. I ware a hearing aid. My overhead phones is far superior. U dint have any chat support n I wont fone a premium number
10 June 2026
Reply from Bestdirect
Thank you for taking the time to share your feedback. We are sorry to hear about the delivery delay and that the product did not meet your expectations regarding the volume level.
We would like the opportunity to assist you and find a suitable solution. Please feel free to contact our Customer Support team at 0330 013 9987 or email us at support@csbdirect.co.uk, and we will be happy to help.
We appreciate your feedback, as it helps us improve our products and services.
Product arrived via Evri in good time
Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!
10 June 2026
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you were happy with the fast delivery and the service provided by our customer service team.
We truly appreciate your support and look forward to serving you again in the future.
I ave never received the item
8 June 2026
Reply from Bestdirect
Thank you for your feedback. We're sorry to hear that you have not yet received your order and understand how disappointing this must be.
Please accept our apologies for the delay. Our Customer Service team is always here to help and resolve any issues as quickly as possible. In this case, we are arranging a replacement order with expedited delivery to ensure you receive your item as soon as possible.
We appreciate your patience and hope that, once your order arrives, you will be able to enjoy the product and have a much better overall experience with us.
Had problems with order i was told not…
Had problems with order i was told not in stock. Waiting for rebate
Then back in stock so I re ordered and then received delivery of 2, obviously sent one back. I think computers need updating on stock
3 June 2026
Reply from Bestdirect
Thank you for your feedback. We're sorry for the confusion caused with your order and appreciate you bringing this to our attention.
We understand how frustrating this experience must have been, and we appreciate your patience in returning the duplicate item. Feedback such as yours helps us review and improve our stock management processes to provide a better experience for our customers.
We value your support and hope that, despite this issue, you were satisfied with the product itself and that we will have the opportunity to serve you again in the future.
Excellent service
Product that we bought ceased to charge a few months after we bought & it was replaced immediately
26 May 2026
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you had a positive experience and appreciated the polite service.
We truly appreciate your support and hope to serve you again in the future.
This product was very cheaply made not…
This product was very cheaply made not at all was expected we previously bought one and it was sturdy materials this was cheap plastic and I have returned it for a refund
2 June 2026
Reply from Bestdirect
Thank you for your feedback. We're sorry to hear that this item did not meet your expectations, especially compared to your previous purchase.
As our range evolves over time, some products may differ from earlier versions. We continuously review customer feedback to ensure our products meet the standards our customers expect.
As requested, your return has been processed and a full refund will be issued in accordance with our returns policy.
Thank you for giving our product a try, and we hope to have the opportunity to serve you again in the future.
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you were happy with both the product and the service.
We truly appreciate your support and look forward to serving you again in the future.
Unfortunately the product wasn't…
Unfortunately the product wasn't suitable for us, so I returned it.
Still waiting to hear if product has been received and awaiting refund.
30 April 2026
Reply from Bestdirect
We are sorry to hear this and apologise for the inconvenience caused.
Please contact our customer service team at support@csbdirect.co.uk and include your return tracking number and order number so they can verify the return and process your refund as quickly as possible.
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you were happy with the service and delivery speed.
We truly appreciate your support and look forward to serving you again in the future.
Easy and straght forwatd process.
Easy and straght forwatd process.
The TV trailers were laborious whilst waiting for the bottom line eg cost.
Delivery was good and on time
6 May 2026
Reply from Bestdirect
Thank you for your feedback. We're pleased to hear that you found the ordering process straightforward and that your delivery arrived on time.
We also appreciate your comments regarding the TV presentation and will take your feedback on board as we continuously look for ways to improve the customer experience.
Thank you for your support, and we hope to serve you again in the future.
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you found the ordering process easy, received good value, and were pleased with the quick delivery.
We truly appreciate your support and look forward to serving you again in the future.
Great service delivery and the product…
Great service delivery and the product us brilliant. Well worth the money.
7 May 2026
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with the service, delivery, and the product itself.
We truly appreciate your support and are glad you feel it was good value for money. We look forward to serving you again in the future.
Outstanding products and service.
5 May 2026
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you were happy with both our products and service.
We truly appreciate your support and look forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.