sweeek United Kingdom Reviews 4,665

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and attractive appearance, especially considering the competitive pricing. Many people found the ordering process straightforward and appreciated the value for money, noting that items were often much better priced than similar options from other retailers. However, some customers experienced significant issues with delivery services, including delays, damaged items upon arrival, and poor communication regarding shipping. A few people also reported issues with order fulfillment, leading to frustration and inconvenience.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality, reasonable prices, and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers reported positive aspects... See more

Quality

Clients share positive opinions on quality, often highlighting that products offer great value for the price,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy, with... See more

Price

People report positive experiences with price. Customers consistently find products to be competitively... See more

Based on these reviews

Rated 4 out of 5 stars

Really love my nest of tables, they are very reasonably priced compared to other similar styles. Easy to order, delivery took as long as explained it would - easy enough to assemble with clear instruc... See more

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Rated 3 out of 5 stars

Delivery experience was horrendous. You pay for a 2 man delivery team only for 1 rude guy to try to carry heavy and items up to 4m long on his own. Dropping one (Thankfully Undamaged). Boxes were... See more

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Rated 5 out of 5 stars

I bought 3 x 3 palace pergola. An absolute bargain. Very sturdy and pleasant looking structure. Assembly took two of us 3 hours. The roof mechanism is so smooth when operating roof shutters.... See more

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Rated 5 out of 5 stars

I wasn't sure if I wanted to purchase the furniture here because I didn't know the company and the products were much better priced than other stores online. I was so pleasantly surprised. The package... See more

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Rated 1 out of 5 stars

Sideboard arrived severely damaged. Very slow delivery time and now I can see furniture is out of stock. Very inconvenient and I cannot put the furniture together as the two most important pieces... See more

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Rated 5 out of 5 stars

Gorgeous furniture. I love each piece I bought - mirror, side board & bedside tables. Easy to put together, I did it as one person on her own & found it really straightforward using the instructions.... See more

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Rated 5 out of 5 stars

Lovely small cabinet/sideboard. Love the sliding panel can be set to either left or right or middle of unit allowing different looks. Great price and good quality. Quick delivery and really easy to... See more

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Rated 5 out of 5 stars

I had been looking for a pergola but it had to be black to fit in with the other buildings in our garden. Almost all other companies only do white or grey pergolas. Sweeek however did a black pergola... See more

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Rated 5 out of 5 stars

When ordered was informed of delivery schedules and was delivered in that time frame. Were relatively easy to install. Maybe instructions could be made more clear with the addition of text, especiall... See more

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Rated 5 out of 5 stars

Ordering process was easy delivery was on time and trackable. Furniture is great perfect for the room. The flat pack instructions could have been a little clearer in places. Would definitely buy again... See more

Rated 5 out of 5 stars

Very pleased with the pair of sun loungers I purchased. They were very competitively priced and arried fairly quickly, despite coming from France. I haven't used them yet given its February, cold and... See more

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Rated 1 out of 5 stars

Item not delivered Have tried reaching via the contact form without response Have tried calling but the phone line says "due to a technical fault, phone line isn't working, try contact form" Ver... See more

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Rated 5 out of 5 stars

I really love the unit. The instructions were clear and orderly. Made complete sense, though id suggest the option of online instructions as there was an immense number of pages for different language... See more

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Rated 5 out of 5 stars

Bought two Madere bedside cabinets recently that were delivered on time and really well packaged. Products were excellent quality for the price and looked lovely. Have now just bought a console table... See more

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Rated 5 out of 5 stars

Lovely furniture items, found exactly what I was looking for. Arrived well packaged, no damage even though it came from overseas. Was easy to put together & quality of the material was also good.... See more

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Rated 2 out of 5 stars

Ordered chairs then heard nothing for over a month, chased up and the reply said 'there's been a delay and we have no idea when it'll be dispatched.. here's 10% off your next order'.. as it happened i... See more

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Rated 1 out of 5 stars

I have completed your questionnaire re the date of damage, the damage it’s self the weight that sits on it the position and how many times a week it is used???? I am absolutely appalled at you lack... See more

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Rated 5 out of 5 stars

First delivery by Arrow was a let down..wasted a day waiting ,only to be told " sorry to have missed you"; which was a total lie!They never came! Anyway second attempt a couple of days later was s... See more

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Rated 5 out of 5 stars

The stars are for the delivery drivers, they called in advance of arrival and carried the items around the back for me. In terms of the ordering process, I got the delivery later than I wanted it as... See more

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Rated 1 out of 5 stars

If I could give a zero I would. I ordered a parasol via ManoMano on 3 August. Delivery was supposed to be by latest Friday 15th August. Just like so many others on here, it didn't, nor has it, tur... See more

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Rated 5 out of 5 stars

Great precision made pergola. Strong sturdy and great looking. Everything was in the boxes and everything fitted together really well. We're now in the process of buying side panels. Would i buy ag... See more

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Rated 5 out of 5 stars

Been searching for sometime for walnut colour STACKABLE chairs to go with my folding dining table &BINGO! Sweek had them! With £70 Off the original price AMAZING!was apprehensive to buy from this com... See more

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Rated 5 out of 5 stars

From seeing the item online to it arriving was so smooth. When you spend a large amount of money what you want is for the item To be as described and for it to arrive when it says it’s expected. Both... See more

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Rated 5 out of 5 stars

My daughter had ordered 2 bedside cabinets which were lovely and I needed some myself so I ordered 2. Delivery was quick and the bedside cabinets are the good quality and very easy to put together als... See more

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Rated 5 out of 5 stars

Delivery took a little longer than anticipated but delivery was free and the item arrived in good condition. It took me three hours to build on my own with clear instructions and I’m very pleased with... See more

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Rated 4 out of 5 stars

Sweeek customer service and their product (Pergola) are excellent. Despite a major let down by the original transport company Sweeek recovered the situation and we are delighted with the Pergola. I ev... See more

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Rated 5 out of 5 stars

Ordered the Judith wardrobe. I was given a 2 week window for delivery, and was given the option to choose the very first date, so I received this before Xmas..very impressed. Instructions were easy en... See more

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Rated 5 out of 5 stars

Lovely product, reasonable price although the discount code wasn’t working and customer service wasn’t too helpful. Few issues with delivery, but that was the courier not Sweeek. Overall, good

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Rated 1 out of 5 stars

Frustratingly confusing payment system I have paid but my account still showing my order is unpaid. Impossible to get hold of anyone - phones never answered, email messages not replied too, and voice... See more

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Rated 5 out of 5 stars

Online ordering of a Pergola was quite easy. The delivery team were very polite and placed the 5 very heavy packages exactly where I wanted. Still in process of erecting the Pergola but so far all is... See more

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Rated 5 out of 5 stars

Needed a spare part for my out of warranty pergola. Customer service supplied parts Manuel and I replaced the missing part with ease. Themmy dealt with my query via email with efficency and sp... See more

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Rated 1 out of 5 stars

My order has been stuck in “On Hold” status for weeks, and I could not get in touch with anyone for help. After reaching out to the courier myself, I found out the products did not pass the quality... See more

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Rated 1 out of 5 stars

I am beyond disappointed and upset about the dealings I’ve had with this company. An order that was placed months ago that never arrived when the dates kept being changed for delivery. When they then... See more

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Rated 4 out of 5 stars

delivery took a little bit more time I believe its du to time of the year which is Christmas time. The product was easy to install with better documentation than the previous item I ordered before.... See more

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Rated 1 out of 5 stars

Second email I've received from sweeek asking for a review when i haven't yet received my order. Their delivery company ArrowXL has failed on 2 attempts due to 1. not having enough room on their vehi... See more

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Rated 5 out of 5 stars

Tables took a while to come. When I enquired about delivery, the customer service was excellent. Promt and helpful reply. Tables were lovely, good quality and packaged safely. Would buy from thi... See more

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Rated 5 out of 5 stars

Was hesitant as had mixed reviews but everything came as expected and on time. Great communication from start to finish. I never had to contact their customer service so can't comment on that side o... See more

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Rated 5 out of 5 stars

First of all. The order arrived on time. The delivery men were polite and friendly. Pergola instructions were straight forward and easy to follow. Pergola went up without any hassle. All in all a very... See more

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Rated 5 out of 5 stars

All delivered as promised. Good choice of convenient delivery dates. This is the second pergola we have bought from you. This one was bought for my daughter who loved ours and decided she would like o... See more

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Rated 5 out of 5 stars

Delivery was slower than expected but great communication. Item as 0ictures and described. Good value for the money paid. Very pleased with purchase. Many thanks.

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Rated 5 out of 5 stars

I ordered a set of garden chairs with a matching 2 seater sofa, after being let down by The Range and having a disgusting customer experience,and I am so happy! Exactly like the pictures, easy to as... See more

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Rated 5 out of 5 stars

Had our new water butt delivered. Parts where missing. Contacted customer service team and they sent out replacement the same day. Brilliant service and product.

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Rated 5 out of 5 stars

Highly Recommended – Excellent Quality and Customer Service I highly recommend this pergola. The quality is outstanding, especially considering the price point. One of the parts arrived damaged dur... See more

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Rated 1 out of 5 stars

Ordered a bookcase and a desk. Both damaged and the French based customer service centre refuse to replace entire item or even just the damaged parts. Instead offered credit to spend with their online... See more

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Rated 5 out of 5 stars

Was a bit apprehensive has the reviews have been mixed. The lead time was about 14days for delivery and it came when it should my daughter built the bedroom furniture and is really happy with it

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Rated 5 out of 5 stars

Came in good time and ok to put together both cabinets look nice only thing is cabinets like them are now in b&m and the range and are cheaper . But I'm happy enough with mine

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Rated 2 out of 5 stars

Ordered on the 27th of November, as of 18th December, still not arrived. Not necessarily Sweeek's fault but it is down to the courier provider they partner with which is ArrowXL. Tried for days to get... See more

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Rated 1 out of 5 stars

I would love to say that the chair I ordered is fabulous, however I have not yet received it. It’s 10 days overdue and I am waiting for Sweeek to get back to me with answers from their delivery partne... See more

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Rated 2 out of 5 stars

Non Delivery of Palace 3 x 4m pergola and price reduced by £200 whilst we still wait any update of delivery. Week customer service helpful but until delivered and a refund of £200 made have to rate as... See more

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Rated 1 out of 5 stars

Ordered tv unit and sideboard a few weeks back. Tv unit arrived damaged first. A few days later the sideboard was delivered with a completely snapped piece! I tried to call customer services and you c... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Outdoor Furniture Store
  6. Outdoor Sports Store

Written by the company

sweeek. Style. Great value. We are a brand of indoor and outdoor furniture and equipment, with design at the heart of every collection. Our ambition is to offer striking, well-designed pieces at affordable prices. Sofas, tables, storage, garden furniture, accessories... We design products that bring character to spaces. Clean lines, details that make a difference, collections that are easy to mix and match to create stylish spaces. We believe it is possible to combine aesthetics with fair prices. Style should not be a privilege. We design collections to furnish, transform and reinvent spaces. Strong design. Affordable prices.

Accessibility, proximity and simplicity at the service of your satisfaction

Written by the company

Customer satisfaction is our top priority. Our customer service team is available via the contact form or by telephone, Monday to Friday, to answer questions and assist with each order.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Rated 5 out of 5 stars

Great company to know about, very impressed

Was a little reticent as not heard of Sweeek before, but tried them out and they were great, so used them again. The quality of their products is a lot better than the price paid, definitely a step up from IKEA quality. Their garden furniture seems to be well made and a fraction of the price of others. Delivery is a little longer, but normally about a week or two to the UK and have no issues whatsoever with the delivery which was friendly and well communicated. I'll be using them again for sure, very useful company to know about.

19 March 2026
Rated 5 out of 5 stars

Great product

Very easy experience from ordering item to receiving item. Web site easy to navigate and kerped updated on delivery. Product is great value for money

18 March 2026
Rated 5 out of 5 stars

I have never ordered from Sweeek…

I have never ordered from Sweeek previously so I had my reservations. The packages arrived separately but I was reassured it was on its way. After opening the packages some items were damaged and I was bracing myself for a long back and forth, time, money lost and a lot of inconvenience. My first point of contact was Jeanne, she was apologetic and asked for some supportive information along with the issues I had. After just this, all my problems were solved swiftly and efficiently. I didn't have to explain or provide further information, and was extremely happy with my purchase. The customer service exceeded all my expectations.

20 March 2026
Unprompted review
Rated 2 out of 5 stars

Service fine

Service fine. Chairs are awfully uncomfortable and a bit too small and one already chipped.

17 March 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Elspeth,

Thank you for sharing your feedback with us. While we are glad the service met your expectations, we are very sorry to hear that the chairs are defective and have not provided the comfort you were looking for.

We take the quality of our products seriously and would love the opportunity to look into this for you. Please feel free to contact our customer service team directly so we can investigate and work toward a proper resolution.

The sweeek team

Rated 5 out of 5 stars

Great looking furniture

Ordering process was easy delivery was on time and trackable. Furniture is great perfect for the room. The flat pack instructions could have been a little clearer in places. Would definitely buy again.

9 March 2026
Rated 4 out of 5 stars

Good quality furniture

A very well built and comfortable armchair. Looks great too. Easy to assemble. Good communication with Customer Service when I needed to inquire about the delivery. All in all, very happy with Sweeek.

6 March 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Anne-Marie,

Thank you for the nice review!

We are delighted to know that your experience with us met your expectations and that we were able to assist you effectively. 😊️

We hope to have the pleasure of welcoming you back again.

The sweeek team

Rated 5 out of 5 stars

Great service

Great service. Quick delivery.

2 March 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Georgiana,

Thank you for your positive feedback and for choosing us.

We are happy to know you had a smooth experience with our service. 😊️

The sweeek team

Rated 1 out of 5 stars

Severely bent due to how the items were packed…

I ordered 2 metal storage cabinets ‘Soho’.
Per se- the items are fantastic.unfortunately both items were severely bent due to how they were packaged. The 2 front panels of each cabinet were severly bent as other panels inside the box were put against them.
The damage is very visible from the front and sides.

27 February 2026
Unprompted review
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Anja,

Thank you for your feedback.

We are very sorry to learn about the damage caused by the product's packaging. We would like to ensure that this certainly isn't the experience we want to provide for our customers.

However, we are pleased that we were able to reach a swift resolution further to your contact.

We hope you can still enjoy your cabinets and remain at your disposal should you need any assistance.

The sweeek team

Rated 5 out of 5 stars

Fire surround

Easy ordering and free delivery and quick, lovely surround exactly ad stated on line. Very pleased.

26 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Rita,

Thank you for the kind words!

We are happy that your experience with us matched your expectations, and we look forward to welcoming you back again. 😊️

The sweeek team

Rated 5 out of 5 stars

Great Value Shed with Smooth Delivery and Solid Overall Experience

I recently bought a shed from Sweeek, and I’m genuinely impressed with the overall experience.
Here are the key points that stood out to me:

-Great price for the quality offered.

-On‑time delivery, exactly as scheduled.

-Proper and secure packaging, everything arrived in perfect condition.

-No missing parts — every single piece was included.

-Clear instructions, easy enough to follow.

-I assembled it completely by myself. It was a bit challenging, but I managed to finish it in about 10 hours of work.

-Stability is fair, and the materials are fair for the price — exactly what you would expect in this price range.

-If you feel the materials aren’t strong enough, instead of paying much more for a heavier model, you can reinforce the structure yourself with a few simple materials for no more than £150.

Overall, I’m very satisfied with the purchase and would definitely recommend Sweeek to others.

12 January 2026
Unprompted review
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Behrouz,

Thank you for choosing sweeek and for recommending us so highly!

We are genuinely delighted to hear that you are satisfied with your purchase and that your experience went smoothly. 

We hope you enjoy your shed for a long time to come. 😊️

The sweeek team

Rated 5 out of 5 stars

I haven’t received my order yet so I…

I haven’t received my order yet so I can’t commsnt

23 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello David,

Thank you for the 5-star rating!

We hope you are satisfied with your new purchase now that it has arrived. 😊️

If you have any further comments once you've had a chance to settle in with it, we'd be happy to assist.

The sweeek team

Rated 5 out of 5 stars

Good Quality Furniture

Excellent furniture.
Delivered in time.
Easy to assemble.
Good quality

16 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Louise,

Thank you for your nice feedback!

We are delighted to hear that your furniture and experience with us met your expectations. 😊️

We hope to have the pleasure of welcoming you back again.

The sweeek team

Rated 5 out of 5 stars

good quick service

good quick service, and the delivery driver was very good and helpful

23 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Joanne,

Thank you for the nice review!

We are glad to hear you enjoyed your experience with us, and we will be sure to pass your feedback along to the team. 😊️

We hope you enjoy your purchase and look forward to serving you again.

The sweeek team

Rated 5 out of 5 stars

Good quality

Delivered in time! Good quality.

23 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Valentin,

Thank you for the 5-star rating!

We are glad to hear that we were able to provide a reliable service and that you are happy with your purchase. 😊️

We look forward to seeing you again.

The sweeek team

Rated 5 out of 5 stars

i Purchased the Rochefort Barbecue…

i Purchased the Rochefort Barbecue Kitchen great quality product on delivery i was missing 1 package and got in touch with the company and they sent the missing package excellent customer service

23 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Paul,

Thank you for your kind words!

We truly appreciate your patience and understanding while we sorted out the delivery error. We are very pleased we could get the correct package to you swiftly so you can get started with your new setup. 😊️

Thank you for choosing us, and we hope to welcome you back again.

The sweeek team

Rated 5 out of 5 stars

Great quality products

Great quality products, prices are great!! Free delivery as well thank you super happy with my new bedroom furniture

16 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Caitlin,

Thank you so much for your review!

We are glad to hear that you are pleased with the quality of your purchase and experience with us. 😊️

We hope you enjoy them for many years to come.

The sweeek team

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