Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately the product wasn't suitable for us, so I returned it. Still waiting to hear if product has been received and awaiting refund.
Company replied
Haven’t used it yet but looks great and delivered quickly and packed great
Company replied
Well delivery was a long time but the item I bought was great
Company replied
Company details
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.3
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Delivery was in time and kept informed…
Delivery was in time and kept informed of this.
27 January 2026
Reply from Bestdirect
Hi, thank you for your feedback!
We’re glad to hear the delivery was on time and well communicated.
great item easy to order promt delivery
8 January 2026
Reply from Bestdirect
Thank you! We’re delighted you’re happy with your purchase and our service.
Quick and efficient service excellent…
Quick and efficient service excellent quality of goods
12 January 2026
Reply from Bestdirect
Thank you so much for your kind words! We’re delighted to hear you’re happy with our quick service and the quality of our products. We look forward to serving you again soon.
Perfect purchase of pump
Perfect purchase of pump. Excellent price. Very fast delivery. Perfect purchase
15 January 2026
Reply from Bestdirect
Thank you for choosing us and for sharing your experience! We’re glad you’re satisfied with the product, the price, and our fast delivery. Your feedback means a lot to us.
Sofa covers
My wife was not pleased with sofa covers ,which were returned 2nd January- still no word if recieved or money in our bank.
Strange how it takes 2 days to take money ,but nearly a month to return said money
30 December 2025
Reply from Bestdirect
Hello,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the inconvenience regarding your return and refund. To clarify, when a return is sent back, we require customers to contact our customer service team with the tracking number so we can locate the parcel and process the refund as quickly as possible. Without this information, unfortunately, we have no way of tracking the returned item or confirming its arrival.
Please contact our support team at support@csbdirect.co.uk
with your tracking number, or feel free to provide it here if you prefer, and we will be happy to look into this for you promptly.
We truly appreciate your feedback and hope we can resolve this for you soon.
Kind regards,
Best Direct
Sent me a damaged item and there was a…
Sent me a damaged item and there was a part missing altogether so disappointed.
But did send me return details.
6 January 2026
Reply from Bestdirect
Dear Susan,
We are very sorry to hear about your experience, and we truly understand your disappointment. This is not the standard of quality we aim to deliver. We have successfully sold hundreds of units, and this is the first time such an issue has been reported nevertheless, that does not change how important it is for us to resolve this for you.
We would like to make things right and find the best possible solution for your case. Please contact our customer service team at support@csbdirect.co.uk, who will be more than happy to assist you as quickly as possible.
Thank you for bringing this to our attention, we appreciate the opportunity to improve and to take care of this for you.
Kind Regards,
Best Direct team
Reply from Bestdirect
Hi, thank you for your feedback!
We’re glad your order arrived quickly.
Very Quick came when it should
8 January 2026
Reply from Bestdirect
Hi, thank you for your feedback!
We’re glad your order arrived quickly.
Reply from Bestdirect
Thank you for your review! We’re glad you enjoyed the easy ordering, timely delivery, and excellent product.
Reply from Bestdirect
Thank you for your feedback! We’re happy to hear you found our service fast and efficient. 😊
Reply from Bestdirect
Thank you for your kind words! We’re glad you’re happy with the product and the fast delivery. 😊
Applied for a refund but no responce so…
Applied for a refund but no responce so don't know if you have received the order back.
12 December 2025
Reply from Bestdirect
Thank you for your feedback and for being a returning customer, we truly appreciate it.
We’re sorry to hear about the inconvenience regarding your refund. At the moment, we don’t see any direct contact related to this, so we may be missing some details. Please contact us at support@csbdirect.co.uk with your order information and we’ll be happy to look into this for you as quickly as possible.
We hope we can resolve this for you very soon.
Reply from Bestdirect
Thank you so much for your review! 😊 We’re really happy to hear you had a great delivery experience.
Reply from Bestdirect
Thank you for your review! We’re glad to hear the ordering process was easy and that you stayed updated throughout delivery. We appreciate your trust in us!
I have ordered several items from …
I have ordered several items from best direct everything was fine until you return an item. Post office have said no one was in so couldn't be delivered left a card no pick up at the sorting office so has been returned to me after over 18days I sent back 4th July looks like they don't like people returning stuff which is at our cost I will not be using again something don't seem right any one else experienced that problem
13 August 2025
Unprompted review
Reply from Bestdirect
Hi Linda,
Thank you for your review and for being a loyal customer. We truly appreciate that you’ve chosen our products several times, and we hope your previous experiences have been enjoyable.
We’re really sorry about the inconvenience with your recent return. Just to clarify, we do offer a returns service handled directly through our customer support, so you never need to send items back at your own cost when it is faulty or not as expected. It seems there may have been a misunderstanding with the postal service, and we’d really like to resolve this for you as quickly as possible.
If you could contact us at support@csbdirect.co.uk with your order number, we’ll look into this personally and make sure everything is handled smoothly.
Kind regards,
Customer Support – Best Direct
Update
I would have given zero stars as I have sent numerous emails and made phone calls requesting refund for damaged air conditioning unit I have never dealt with such an incompetent company and customer service support is none existent in this day and age refunds should be paid within a couple of days.
I will never purchase anything from them ever again and wouldn’t recommend too my worst enemy
Update
Have just received another email asking for same information but have noticed it’s from different person and different reference number delaying tactic so not to pay refund.
Have also complained to SKY TV regarding this company
12 August 2025
Unprompted review
I annoyed wanted to buy 2 bottlles of…
I wanted to buy 2 bottlles of restorye £29 95 postage was £5 95 and then another £2was added on was told it was a service charge or something I then CANCELLED and will not be using best direct again with these high postage cost and then adding another £2 on just money grabbing company
10 April 2025
Unprompted review
VERY UNTRUSTWORTHY COMPANY, BEWARE!!!
This company deserve zero stars. Received the product but in the meantime spoke to a friend who had ordered the same product and it had given her a skin allergy and as I suffer from dermatological issues, I sent the entire package back to this company unopened at my own cost stating the reason for return. Didn’t expect any issues as they have 100% return promise. Didn’t hear anything from them despite my having proof of delivery so have now had to take a case out with PayPal. Be warned, this company will steal your money.
19 December 2024
Unprompted review
Trying to get a returns label for order…
Trying to get a returns label for order number BD371026 and had no response
11 December 2024
Unprompted review
i ordered some cleaning stuff in which…
i ordered some cleaning stuff in which they said i could get it sent next i paid a higher rate for this service i still haven't received it they have taken my money every time i ring costumer service they say they will call back but still i have heard nothing very poor service i will never use them again
16 November 2024
Unprompted review
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