Barclay Beds Reviews 104

Only 3 stars, as their where no instructions of how to fit the wall brackets,
Not even a template to work to , or even, pre drilled holes in the headboard.
Just left to the buyer to work it out. (Not good enough) I expect more from a premium product provider.

I am really happy with my bed - no damages, just 4 bits of plastic that I didn’t know what to do with and weren’t on the instructions! But if a 55 year old woman, 9 weeks post heart attack can build it on her own, anyone can!
The bed came quickly. It’s a lovely bed. The only two reasons I dropped a star was because the first I knew that it was being delivered was 2 nights before when the delivery guy called me to give me a time. I don’t know what would have happened if I hadn’t been available. The other reason is because you don’t have a phone number for the public and don’t always answer emails. If there had been a problem after delivery I’m not sure how it would have gone.
But overall I would recommend the bed and the company and best of all, they are made in the UK which to me, is important. Thank you for my lovely bed!

My Chesterfield headboard arrived quickly and is really good quality at an excellent price. Was easy to fit. Really pleased with my purchase would recommend.

Very pleased with purchase, although no bolts came with headboard to attach to bed. Delivery driver was rather reluctant to carry headboard to my front door.

I received the Oxford Wingback bed in July and all the diamantes were cracked and chipped aswell as having issues with the courier company I paid £90 and for the assembly. I have asked for a replacement and have just been ignored, I received one response saying they would send me new diamantes to fit myself which I would have to pay someone to do, I cannot make beds and wouldn't have a clue how to do this myself. I have asked for the bed to be picked up and returned and for an undamaged item in it's place and I haven't received a response for a month, just being ignored. As for my issues with the courier company I was advised there was nothing Barclays Bed's could do for me and to contact the courier company directly they booked and used with my complaint even though no contact information has been passed to me. Really upset, this was a lot of money and I am not stuck with a faulty bed. No contact number for this company to ring anyone, totally at the mercy of someone emailing back.

I ordered this bed as it looked like exactly what I was after (as it turns out the bed looks nothing like the image on line!) and the quality and finish of the product is truly awful. There are visible and protruding staples on the footboard’s “elegant and stylish” edging which has “beading (as described in the product text) which is actually an uneven and cheap looking stop of collated faux press studs which as far as I can see is merely to mask the frayed and uneven fabric edging. I contacted the company under the impression that like all other companies they were bound by a customers statutory rights when supplying a faulty and unfit for purpose item not as advertised to ask that the bed be collected and I be given a refund to be told (after 5 days) that I would have to send it back at my expense and would only be entitled to a 40% refund as the bed is custom made. I was never made aware this was a custom piece and merely selecting a size a colour does not indicate custom made in my eyes as these were standard drop down boxes suggesting it was a stock item. I was never informed that if I was to order then no refund was possible. So despite another email explaining that this was a faulty item along with photographs to show the areas that were frayed and staples I still, 7 days on, have had no reply. I have since ordered another bed from another website at a similar price, which only compounds the poor quality of this Barclay bed product! So in short unless you have over £500 to waste on something that resembles an 11 year olds class textiles project, Do not order anything from this shambolic website.

Avoid!!! Headboard arrived badly damaged and unusable. No phone number to contact company, 5 emails with photos ignored. Absolutely no customer service!

DO NOT USE THIS COMPANY.
THIS COMPANY DELIVERS BEDS THAT LOOK ABSOLUTLEY NOTHING LIKE THEIR PHOTOGRAPHY. THEY ARE CHEAP AND CLAIM TO COME WITH STUDS TO ‘REINFORCE’ THE SOFT VELVET!
THE BED IS NOT MADE WELL. THE FABRIC IS TERRIBLE, CREASED AND DOES NOT SIT FLAT.
THE COMPANY CLAIM THEY WILL ONLY REFUND 40% OF THE VALUE.
THE DRIVERS ARE DISTGUSTING, RUDE AND DON’T EVEN TURN UP WITH THE CORRECT TOOLS for £90. THEY LEAVE MESS IN YOUR HOUSE. I AM 7 MONTHS PREGNANT – THEY DID NOT CARE TO HELP ME AT ALL. THEY RAN OFF LEAVING ME STRANDED. NO CUSTOMER CARE OF RESPECT FOR PREGNANT WOMEN.
YOU CAN CANNOT CALL THIS COMPANY, THEY IGNORE YOU COMPLETELY.
NOW IN THE PROCESS OF A LEGAL CLAIM TO RETRIEVE MY MONEY BACK.
DO NOT DEAL WITH THIS COMPANY.
DO NOT BUY ANYTHING FROM THIS COMPANY.

Absolutely stunning even better in real life than in the pictures would 100% recommend.

I ordered 2 headboards, one was lovely and delivered suitable packaged. Where as the other was delivered in a plastic bag, which in turn a split occurred in top corner. I contacted barclay beds on 4 separate occasions sending them a photo of the ripped corner and they haven't even bothered to respond, extremely poor customer service, would not recommend because of poor communication.
28/07/21 - updated after response received -
unfortunately I never received a replacement or any correspondence please resend a replacement

A beautiful bed with reasonable prices. Delivery was on point and no delays. Definitely would recommend!

I’m in love with my bed! The sale all the way to delivery was 5 stars and the sleep is a dream.

Looks great, feels great, quality frame, so pleased I chose this one.

The bed is so comfortable and my bedroom looks so stylish. The height of the bed is perfect, it was just what i was looking for.

Great bed..loads of storage, simple stylish look, fabric headboard so comfy to sit up in bed nice and sturdy, would recommend

Beware of the fake 5 star reviews. People are getting rewards to leave these.

The beds are of low quality. The ottoman doesnt even have a cloth/sheet base so your storing items on your carpet. Our beds is raised on feet so all the items stored are visible from the bottom. Take your money elsewhere. I think there is a reason they don't have a contact number as they must be used to the complaints.

Update: The bed was collected in the end as it wouldnt stay closed even with a Mattress on top. We never got a refund or any correspondence after it was collected. Luckily I had kept a video of the problem. PayPal refunded me.

Terrible experience with this company.
I have never experienced such bad customer service. No contact number. After two months of complaining to social media platforms we were told that the social media pages are run by third party companies - which are giving wrong information. Absolutely avoid using this company at all costs. Quality is awful and every worse customer service. STEER CLEAR

Sent the wrong bed. Missing parts. No contact phone number. Avoid. Joke of a company

Received the bed head with no fixings still waiting a week later!!! They have no phone number nor do they respond to live chat!! Avoid Avoid

I bought a headboard, there were no linen swatches available so I went with what was visible on the website. It arrived and was not the mid grey I had ordered it was charcoal black. The headboard fabric was poor and ruched in places. They wouldn’t refund or exchange without me paying to return it and seemed to not accept any accountability, my emails returned as not delivered after the second time