Avis Car Hire Ireland Reviews 411

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, making the service experience very satisfactory. Many people highlight the efficiency of the service, noting smooth transactions, quick pick-ups, and well-maintained cars that are clean and in good condition. Reviewers often express their satisfaction and willingness to use the service again, appreciating the overall excellent experience. However, some customers also noted issues with unexpected charges, particularly regarding insurance and additional drivers, which they felt were not transparently communicated. A few other people also felt that the car quality was inconsistent, mentioning vehicles with high mileage, poor condition, or cleanliness issues, and some experienced disorganization during pick-up.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the professionalism and politeness of... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected or hidden charges, such as those for... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers receiving new, clean, and well-equipped... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising vehicles as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car was similar to the advertised type. On collection of the car a tyre pressure warning flashed up when we started the car. This required a visit back to the key collection kiosk and then when they c... See more

Company replied

Rated 4 out of 5 stars

Everything went smoothly. Nice staff, friendly and helpful at pickup and drop-off point. No hassle. Minor detail (and I realise it could've been a major one for others or for me in other circumstances... See more

Company replied

Rated 5 out of 5 stars

Was easy to book online , Quick and straight forward on collection, no added unexpected payments, Drop off simple and quick too . Was hesitant at first booking hire car as you hear mixed reviews a... See more

Company replied

Rated 5 out of 5 stars

Very easy booking. Easy pick up. Very good customer experience, but don't forget to check the condition of the car when picking up. Condition mostly good but note any damage. I always take pics before... See more

Company replied


Company details

  1. Car Rental Agency

Information provided by various external sources

Avis Car Hire offers a premium car rental experience in Ireland, with locations in Dublin, Cork, Shannon, Galway, Knock, Belfast, and Derry.


Contact info

4.1

Great

TrustScore 4 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good service

Staff were helpful check in was smooth and were knowledgable about the car, helpful on tolls etc. Car was clean and well maintained. I always use Avis, the return service is quick and their bus back to the terminal is great

1 June 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Thank you for this review!

Rated 5 out of 5 stars

Rosapenna trip.

No problems booking on line or picking up vehicle. All charges explained and detailed.
Car was great and no problems when returning vehicle. Reimbursement if deposit was prompt. Great all round service.

30 May 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Thank you for this lovely review!

Rated 5 out of 5 stars

The Avis team at Cork airport are the…

The Avis team at Cork airport are the best for service, efficiency, and friendliness I have encountered anywhere in the world. They are also incredibly consistent in all these areas.

30 May 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi Simon,
Thanks so much for your 5 star review!

Rated 5 out of 5 stars

Great Service

Great Service, great cars, competitively priced and really great staff!

I hired twice in 2 weeks and will have no problem with booking again next time I travel to Ireland.

22 May 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi Leon,
Thanks so much for your 5 star review!

Rated 5 out of 5 stars

100% brilliant

Very efficient and friendly service, starting with the easy way to book on-line, with clear instructions and no hidden fees. The paperwork was all done quickly. The people on the desk made it an enjoyable experience, with a friendly smile and a great sense of humour.

The car was parked at the airport car park, just a short walk away which meant we were on our way very quickly. I much prefer this to the alternative; waiting for a mini-bus to travel to an offsite car park a few miles away. Will definitely be back.

10 May 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi Kevin,
Thanks so much for your 5 star review!

Rated 5 out of 5 stars

Very professional team

Very professional team. Customer care were engaging, fun and ensured optimal quality of car through Avis Preferred programme. The process was efficient and informative. The designated car was brand new of high quality. Great service by Avis Ireland.

21 April 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi charles,
Thanks so much for your 5 star review!

Rated 5 out of 5 stars

A reliable car means happy travelling.

I was given a relatively new car. It was easy to drive and was economical on fuel. It had enough ‘oomph!” when it was needed.
The car was faultless.
What more do you want from a hire car?
I had my own hire car insurance - so saved some money on the rental.

5 April 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi tom,
Thanks so much for your 5 star review!

Rated 1 out of 5 stars

Lack of transparency

Car was grubby inside with sweets found on the floor.
The cars are blocked in so you have to wait for others to collect before you can go.
The main issue - you have to pay €25 a day insurance if you don’t have a credit card, and if you do have a credit card you have to put the €2,000 excess on it. This is not made clear at the time of booking. The only time this is mentioned is on one of the 53 pages of terms and conditions. This really should be made more clear. I contacted customer care who weren’t helpful.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting experience

Hire here if you are happy to spend 2 hours in the freezing cold on the side of a motorway in the middle of the night nearly getting hit by lorrys because Avis/budget don’t bother to check whether the tyres on the car they hire out to you are road legal. We only drove one hour in these tyres. For the avoidance of doubt. We complained to corporate and the only compensation they provided was the price of the tyre we had to pay for. Does this look reasonable condition of a tyre after one hours use?

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Always a good service

Always a good service. The cars are super clean and the staff at the desk is really friendly.

17 April 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi
Thanks so much for your 5 star review!

Rated 5 out of 5 stars

Happy punter!

Easy pick up and drop off arrangements at Dublin Airport. Helpful and friendly staff. Comfortable and clean car. And, most importantly, reasonable rates of hire. All in all, great service and experience.

10 April 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Thank you for this review!

Rated 5 out of 5 stars

Derry airport

I picked a car up from derry airport and the whole experience was superb. I dont ususally hire cars as i have had a bad experience but the guy on the desk was excellent. He walked me roumd the car and identified to me all previous damage. He couldnt do enough to help.

14 April 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi
Thanks so much for your 5 star review!

Rated 5 out of 5 stars

Katie was exceptional went above to…

Katie was exceptional went above to sort out hire out .
Avis is no more expensive than other companies.
With Katie at the desk at Belfast international you can be assured to have excellent setvice

16 April 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Hi
Thanks so much for your 5 star review!

Rated 5 out of 5 stars

So smoooth and easy

So smoooth and easy
Service minded agents, who were quick and efficient. They all were very friendly and helpful

4 April 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Thanks Andreas for this review!

Rated 4 out of 5 stars

All went well — almost, with only a couple of irritating factors in the beginning and the end

All went well, except 1) a minor problem of having to stop by an AVIS rental elsewhere en route to get the remote key-less entry device battery changed… and then smooth ride wherever we went; and, then 2) trying to find a petrol refueling station just prior to returning the vehicle with a full tank, which required for me to drive back all the way to where we picked up the car at the Dublin airport, only to find a very busy solitary Circle K, with long lines, and THEN back again to where vehicles are returned! Otherwise, a wonderful experience.

28 March 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Thanks Nima for this review! I apologise for the Key battery dying, I'm glad you had a wonderful experience in Ireland!

Rated 5 out of 5 stars

Car hire

Now used a few times from City of Derry airport. Great cars, service & team support. 100% recommend.

25 March 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Thanks, Anthony, for this review!

Rated 5 out of 5 stars

The Avis team in Dublin is an awesome…

The Avis team in Dublin is an awesome group of people! They are very friendly at the rental desk all the way to the return area. The shuttle driver is very friendly and knowledgeable.

27 March 2025
Unprompted review
Avis Car Hire Ireland logo

Reply from Avis Car Hire Ireland

Thanks, Tom, for this review!

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