These pants are pretty awesome for the most part! The only complaint is that they are a little tight around the waist. Also, I wish these pants had pockets so I can put my personal items in. Unfortuna... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a great shirt, it was cool and it fit me well!
The Fairyscape dress by authenticgoth is a stunning piece. This slim-fit, strapless sheath dress features a flattering empire waistline and mini length. The lace patchwork decoration adds a delicate,... See more
Authentic Goth has beautiful and unique pieces! The dress I received was high quality and it fit wonderfully on me. The website is easy to navigate and pleasing to the eye. Customer service was also q... See more
Company details
Written by the company
Authentic goth is an inclusive brand inspired by the reals of darkness with a strong focus on sustainability, authenticity and individuality.
Contact info
71-75 Shelton street, Covent Garden, WC2H 9JQ, London, United Kingdom
- authentic.professionel@gmail.com
- authenticgoth.com
3.8
Great
168 reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is amazing
When I ordered my boots, I ordered them in the wrong size when they came in. I tried them on and sent authentic got a message saying that I had ordered the wrong size shoes, and that I would like to return them and get the right size they were super understanding. All they had asked for was three pictures one of the shoe one of the me trying on the shoe and one of the actual shoe size (on the bottom of the shoe) and the packaging label. This was just to make sure that the label and the number on the bottom of the shoe were the same one. But as soon as I sent back the shoes, they immediately sent me another pair right size this time. I am so thankful for how easy it was to get the correct shoe size after I had ordered it wrong. So thank you Authenticgoth <3
12 April 2023
Reply from Authenticgoth
We're thrilled we could assist you promptly in getting the right shoe size! Thank you for appreciating our seamless return process. Your satisfaction is important to us, and we're here whenever you need us Arora. Looking forward to serving you again at AuthenticGoth! ❤️
Cheap
Unfortunately, my chest is too large for your clothing. The materials used were also low quality regardless.
12 April 2023
Reply from Authenticgoth
We're sorry to hear that the clothing didn't fit as expected. Please remember to consult the size chart under each product description to ensure the right fit.
We're working to improve our products and appreciate your input, Salem.
I was skeptical at first, ngl
I ordered a pair of boots and a skeleton sweater from their plus size catalog. For starters, the sweater is so comfortable and so stretchy! Plus the color of the sweater in person compared to how it is on the website are identical. I loved it. The boots were true size, so I didn’t have to worry about them fitting too small or too big. Shipping took about the same time as advertised on the site, but it was worth it. I definitely recommend, and the plus size catalog is ALL THAT❤️❤️❤️
3 May 2023
Unprompted review
Reply from Authenticgoth
Thank you for sharing your experience! We're thrilled you enjoyed the comfortable sweater, accurately sized boots, and consistent colors. We appreciate your recommendation and love for our plus size collection Krissianna! ❤️
Reply from Authenticgoth
Thanks for acknowledging our quality and communication Claudia!
First time order
The top I ordered is a perfect size and it is a very soft fabric. Exactly what I had in mind The website was very accessible and well-arranged. So I quickly found what I wanted. I have been careful and only ordered 1 piece, but will definitely order more! But the only thing is that I had to wait more than a week. I think it is because I live in Belgium. The second thing is that I found a top on another site and the price was much lower… Finally, the service I received was super good. I could always contact the instagram page with questions.
3 May 2023
Unprompted review
Reply from Authenticgoth
We value your loyalty and will strive to enhance your future experience – always here for your inquiries!
Really like this alt/goth clothing…
Really like this alt/goth clothing store. Very happy with the quality of the products.
27 March 2023
Unprompted review
Reply from Authenticgoth
Stay edgy! 🖤🦇
So far my experience has been wonderful…
So far my experience has been wonderful with this company. I'd say deff get bigger modles and make bigger sizes on your items. But the fabric feels nice and the items look great. They also have kept me up to date about my items
27 March 2023
Unprompted review
Reply from Authenticgoth
Delighted with your positive experience! Thanks for the feedback. We're considering larger sizes and appreciate your suggestion. We'll keep you informed every step of the way!
Very good communication
Very good communication. The company always reply quickly and is very nice.
The products are of good quality for the velvet and vinyl ones. It's strech so it fits nicely.
The shoes are great, they give a fantastic look and they're vegan !
26 January 2023
Reply from Authenticgoth
It's wonderful to know that you're satisfied with the quality and fit of our velvet and vinyl products, as well as our fantastic vegan shoes. We're committed to providing you with the best experience possible Caroline!
A miracle found to be a scam
I'm not to pleased to be finding all of their stuff on AliExpress or other websites at much cheaper prices. They double to triple the price on their website.
I am really disappointed that I fell for their scam, I've never been an ambassador before and now I never want to be one.
28 February 2023
Excellent quality clothing
Website is easy to use, communication is excellent and the quality of the products ordered is also excellent. They are exactly as shown on the web page. This is my 2nd time ordering and I will definitely be buying more from authenticgoth in the future
12 March 2023
Unprompted review
I love the products I got!
I love the products I got!
The velvet dress is so soft and fits PERFECTLY.
The boots I got are so solid yes weird to say, but finding these style of boots that don't fall apart easy or are effected by weather is so hard and these boots are so good!
Can't wait to post the perfect picture to show off!
7 February 2023
Reply from Authenticgoth
. We're excited to see your stunning picture showcasing them. Thanks for the positive vibes! 🌟
I am in love with authenticgoth
I am in love with authenticgoth, they have so many gorgeous and good quality clothes, apart from their shipments are safe and everything arrives on time, the service is reliable and they make you feel good, I definitely love being one of their ambassadors, I totally recommend buying and wearing a amazing style with authenticgoth
7 March 2023
Unprompted review
The quality is really good
The quality is really good. The size chart is very accurate. I am really happy to purchase again.
15 February 2023
Unprompted review
Outfit bliss- almost
Loved the pants, they were not exactly what I expected material wise and accessory devices for legs were not attached. Overall I like the look! Body sweater, ordered a Small but body suits are difficult since I'm tall... it didn't fit :( material wise it was not stretchy and was too polyester for my taste. Gave it to a petite friend and she loves it!
5 January 2023
The Product is amazing quality and…
The Product is amazing quality and everybody that I was in contact with was very kind and sweet. Definitely worth buying from 🖤
12 February 2023
Unprompted review
Terribile stuff
13 January 2023
Perfect as Ordered!
Speaking to the person that I did on Insta it was an instant love for this website. I love the dress I got and I plan to order more. The dress fit as sized. I had nothing but good from this site.
5 January 2023
Love their gothic dark clothes.
5 January 2023
I love how unique the clothing styles…
I love how unique the clothing styles are, however I do wish there were more options in plus size and the fabric quality were a little better.
5 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.