With this purchase the bracelet was listed as in very good condition although I felt when it arrived it had more use than I was expecting. Probably should have been listed as good condition. I will tr... See more
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Review summary
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The watch I bought is too small, want to return it but no ansewer. 14 days return right, but not worth much if you don't answer. Update: Have gotten contact with Sebastian Who excused himself for lon... See more
Company replied
Found a purse and was enamoured with it. Went through the pics in detail and it was on sale so ordered it online. Easy online system, lots of payment options. Shipping was quick and payment of extra d... See more
The bag was perfect, and I really love it. However: the shipment information is slow. It arrived within a week (which is OK!) but it took several days for them to send an email that my order was proce... See more
Company replied
Company details
About A Retro Tale
Written by the company
A Retro Tale is a Stockholm-based vintage boutique specializing in bags, watches, and jewelry from the world’s most iconic luxury brands. Since 2017, we’ve been redefining how people shop second-hand luxury fashion by offering a curated selection of designer accessories with certified authenticity. Every item—whether it’s a used luxury watch, a second-hand designer bag, or a vintage piece of jewelry—is handpicked and authenticated through a rigorous two-step process by both independent specialists and our in-house experts. Every piece we sell is 100% genuine.
Unlike marketplaces, A Retro Tale owns all its inventory. This means secure payments, fast shipping, and complete control over quality. Our collection includes timeless classics such as Chanel Flap Bags, Hermès Birkin and Kelly bags, Louis Vuitton Neverfull and Keepall weekend bags, Rolex Datejust, Omega watches, Gucci Jackie Bags, and elegant Cartier jewelry.
In 2025, we proudly opened our first physical store in Mood Gallerian, right in the heart of Stockholm. Visit us to explore our curated selection in person and enjoy personalized service from our expert team.
By choosing to shop second-hand, you’re not only embracing luxury—you’re also supporting sustainability. You reduce waste, extend the life cycle of designer pieces, and help shape a more conscious way to enjoy fashion.
Discover the full collection at aretrotale.com – your trusted destination for sustainable vintage fashion and authentic, pre-owned luxury.
Contact info
Stockholm, Sweden
- +46 10-160 60 44
- support@aretrotale.com
- aretrotale.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you were happy with the condition of your handbag. We take great care in inspecting and accurately describing every item, so it is wonderful to know that your expectations were met.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
I didn't receive the package
I didn't receive the package, it must have been lost in the post😅so my €1000 went to waste.
8 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are sorry to hear about your concern. However, after reviewing the shipment, we can confirm that the package was successfully delivered and received on the 19th according to the carrier's tracking information.
We therefore hope that you have received your order safely and that you are pleased with your purchase. If there is anything regarding the item itself that you would like assistance with, please do not hesitate to contact our customer service team and we will be happy to help.
Best regards,
A Retro Tale Team
Absolutely happy with my Fendi bag. Exactly as described!
I’m very happy with my Fendi bag. It looked exactly like it did in the photos and matched the description perfectly. The shipping was fast, and the customer service was very friendly!
10 June 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are so happy with your Fendi bag and that it matched both the photos and description perfectly. Providing accurate product information and authentic luxury pieces is very important to us.
We are also pleased that your order arrived quickly and that you had a positive experience with our customer service team.
Thank you for choosing A Retro Tale. We truly appreciate your trust and support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
I am very pleased with my Hermès…
I am very pleased with my Hermès Picotin. The bag arrived exactly as described, in excellent condition, and the quality exceeded my expectations. The leather is beautiful, the craftsmanship is outstanding, and the overall experience was smooth and professional. I would definitely recommend this seller and would happily purchase from them again
10 June 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are so pleased with your Hermès Picotin and that the bag arrived exactly as described and in excellent condition. Knowing that the quality exceeded your expectations is the highest compliment we could receive.
At A Retro Tale, we take great pride in carefully selecting and authenticating every item, so it is especially rewarding to hear that you appreciate the craftsmanship and beauty of your purchase.
Thank you for your trust and recommendation. We truly appreciate your support and look forward to welcoming you back for your next luxury treasure.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you were happy with the product, the quick shipping, and the customer service you received. Providing a seamless experience from start to finish is exactly what we strive for.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you were happy with both our customer service and your bag. Providing a great experience and carefully selected luxury items is at the heart of what we do, so your kind words mean a lot to our team.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
I have been charged a very high…
I have been charged a very high delivery fee and you guys did not disclose this at time of sale. I’m not happy and expect that money returned
9 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are sorry to hear about your disappointment. However, we would like to clarify that customs duties, VAT, and import charges for applicable destinations are clearly communicated throughout the purchasing process. This information is available on our product pages, in our FAQ section, and during checkout before an order is completed.
As all orders are shipped from Sweden, import charges may apply depending on the destination country's regulations. These fees are determined and collected by local customs authorities and shipping carriers and are not retained by A Retro Tale.
We always strive to be transparent about potential customs charges so that customers can make informed purchasing decisions. If you have any questions regarding the charges applied to your shipment, we would be happy to review the details with you directly.
Best regards,
A Retro Tale Team
Fantastic service
9 June 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you had a fantastic experience with us. Providing excellent service and helping our customers find unique luxury pieces is what we strive for every day.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Overpriced, terrible quality
First order was very disappointing. When the bag arrived, its quality was so poor, the handles would’ve broken after only a few weeks or months of wear. I wouldn’t have paid more than a thrift store price for that bag, if that, and it was hundreds of euros. Second order, the bag’s color was not like in the photos online. Online it had a beautiful warm beige color and in real life it was almost grey. I wanted to like this site but their stuff is grossly overpriced maybe because import taxes in Sweden are really high. Just not worth it.
10 December 2025
Unprompted review
No response from support after purchasing an Hermès bag
I purchased an expensive Hermès bag, order 110844, but unfortunately the key does not fit the lock.
I contacted support about the issue, but I have not received any response so far. This is quite disappointing, as I expected better customer service.
I hope the company will get in touch soon and offer a solution. I will update this review if the issue is resolved.
4 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are sincerely sorry that your experience did not meet your expectations and apologize for the delay in our communication.
We have been in direct contact with you and have thoroughly investigated your case to ensure that we could provide the most accurate information and the best possible resolution. While this process took longer than it should have, we wanted to carefully review all available options before getting back to you.
At A Retro Tale, we are committed to providing excellent customer service and appreciate the opportunity to address any concerns our customers may have. We value your feedback and thank you for your patience throughout this process.
Best regards,
A Retro Tale Team
Left out information about smell
I bought two bags and the pictures and descriptions were accurate except they left out the fact that one of the bags had an intense smell of old smoke that took me a lot of work to get rid of. Except for that I'm happy with the experience
4 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you were happy with the bags overall and that the photos and descriptions met your expectations.
At the same time, we are sorry to hear that one of the bags had an odor that was not expected. As we specialize in vintage and pre-owned luxury items, some products may occasionally retain scents from previous ownership despite our inspection process. We understand that this can be disappointing, and we apologize that this was not reflected in your experience.
We truly appreciate your feedback and are pleased to hear that, aside from this issue, you were satisfied with your purchase and overall experience.
Best regards,
A Retro Tale Team
Reviews were accurate and trustworthy
Reviews were accurate and trustworthy. I received a great bag.
27 May 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you found our descriptions accurate and trustworthy, and that you are happy with your bag.
Providing transparent condition assessments and detailed product information is very important to us, so it means a lot to know that your expectations were met.
Thank you for choosing A Retro Tale. We truly appreciate your trust and support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
black Fendi Mamma Baguette
I bought a black Fendi Mamma Baguette on May 21 and it arrived on May 28, when I bought the purse I got 2 emails, one that the purchase was successful but the second email was that the purchase could not be made, so I wrote to you to understand what happened and there was no answer, even though the purse looked in good condition, it was extremely sticky, all my things inside ended up sticky and it was very unpleasant, looking at reviews online this happens a lot with this type of vintage fabric but googling I found how to remove the stickiness, a shame that if they are going to sell vintage purses they don't even bother to want to fix these details and sell it just like that, after I washed it myself it turned out better than how it arrived, there were some white stains that I don't know what it was but when washing it it turned blacker and it doesn't feel sticky at all anymore! :)
28 May 2026
Unprompted review
Reply from A Retro Tale
Hi,
Thank you for your review.
We are sorry to hear that your experience did not fully meet your expectations.
First, we sincerely apologize if you did not receive a response to your inquiry regarding the order confirmation emails. We understand how confusing that situation must have been and regret any frustration it caused.
We are pleased to hear that you were ultimately happy with the bag. At the same time, we appreciate your feedback regarding the condition of the vintage material. As we specialize in pre-owned luxury items, each piece has its own history and characteristics that can develop over time despite careful inspection and condition grading.
We are glad that the bag improved after cleaning and that you are now able to enjoy it. Feedback such as yours is valuable and helps us continue refining our inspection and quality control processes.
Thank you for taking the time to share your experience.
Best regards,
A Retro Tale Team
Great service and perfect bag!
4 June 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are happy with both your bag and the service you received. Knowing that our customers have a great experience from start to finish is exactly what we strive for.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
The watch I bought is too small
The watch I bought is too small, want to return it but no ansewer. 14 days return right, but not worth much if you don't answer.
Update: Have gotten contact with Sebastian Who excused himself for long time without answer. I am awaiting a return labil any day now, hopefully.
2 June 2026
Reply from A Retro Tale
Hi Eva!
Thank you for your message. I can see that you have been in contact with our support and received a return label. Please do not hesitate to contact our support if we can assist you in any other way.
Best regards
A Retro Tale Team
Good experience
I received my package within a few weeks of my order and my purse came as described. Overall it was a good experience.
2 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that your bag arrived as described and that you had a positive overall experience with your purchase.
Providing accurate product descriptions and a smooth shopping experience is very important to us, so we truly appreciate your feedback.
Thank you for choosing A Retro Tale. We hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you had a great experience and that the quality of your purchase matched the description.
Providing accurate product descriptions and carefully selected luxury items is very important to us, so your feedback means a lot.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Everything worked
Everything worked. Tha bag I bought was correctly described, and the condition very good. I am happy with my purchase.
4 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you are happy with your purchase and that the bag matched its description and was in very good condition.
Providing accurate descriptions and carefully selected luxury items is very important to us, so it is wonderful to know that your expectations were met.
Thank you for choosing A Retro Tale. We truly appreciate your trust and hope you enjoy your bag for many years to come.
Best regards,
A Retro Tale Team
I love my new bag <3
Gorgeous bag in perfect condition! Do keep in mind that delivery service takes a while (or at least it did for me) so don’t be alarmed if a few days passes without any updates :)
1 June 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are happy with your bag and that it arrived in perfect condition. Knowing that our customers love their purchases is exactly what we strive for.
At the same time, we appreciate your understanding regarding the delivery process. We sincerely apologize for any delays in shipping updates and understand that waiting without new information can be frustrating. Your feedback helps us continue improving our communication throughout the delivery journey.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope you enjoy your beautiful bag for many years to come.
Best regards,
A Retro Tale Team
Had issues with a watch I bought
Had issues with a watch I bought. They covered the cost of repairs without any hassle. Good experience, big ups to Sebastian.
1 June 2026
Unprompted review
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you had a positive experience with us. Customer satisfaction is extremely important to us, and we are pleased that we could resolve the issue with your watch quickly and without any hassle.
We will be sure to pass your kind words on to Sebastian, who will be thrilled to hear your feedback.
Thank you for choosing A Retro Tale. We truly appreciate your trust and support.
Best regards,
A Retro Tale Team
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