With this purchase the bracelet was listed as in very good condition although I felt when it arrived it had more use than I was expecting. Probably should have been listed as good condition. I will tr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The watch I bought is too small, want to return it but no ansewer. 14 days return right, but not worth much if you don't answer. Update: Have gotten contact with Sebastian Who excused himself for lon... See more
Company replied
Found a purse and was enamoured with it. Went through the pics in detail and it was on sale so ordered it online. Easy online system, lots of payment options. Shipping was quick and payment of extra d... See more
The bag was perfect, and I really love it. However: the shipment information is slow. It arrived within a week (which is OK!) but it took several days for them to send an email that my order was proce... See more
Company replied
Company details
About A Retro Tale
Written by the company
A Retro Tale is a Stockholm-based vintage boutique specializing in bags, watches, and jewelry from the world’s most iconic luxury brands. Since 2017, we’ve been redefining how people shop second-hand luxury fashion by offering a curated selection of designer accessories with certified authenticity. Every item—whether it’s a used luxury watch, a second-hand designer bag, or a vintage piece of jewelry—is handpicked and authenticated through a rigorous two-step process by both independent specialists and our in-house experts. Every piece we sell is 100% genuine.
Unlike marketplaces, A Retro Tale owns all its inventory. This means secure payments, fast shipping, and complete control over quality. Our collection includes timeless classics such as Chanel Flap Bags, Hermès Birkin and Kelly bags, Louis Vuitton Neverfull and Keepall weekend bags, Rolex Datejust, Omega watches, Gucci Jackie Bags, and elegant Cartier jewelry.
In 2025, we proudly opened our first physical store in Mood Gallerian, right in the heart of Stockholm. Visit us to explore our curated selection in person and enjoy personalized service from our expert team.
By choosing to shop second-hand, you’re not only embracing luxury—you’re also supporting sustainability. You reduce waste, extend the life cycle of designer pieces, and help shape a more conscious way to enjoy fashion.
Discover the full collection at aretrotale.com – your trusted destination for sustainable vintage fashion and authentic, pre-owned luxury.
Contact info
Stockholm, Sweden
- +46 10-160 60 44
- support@aretrotale.com
- aretrotale.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The watch I bought is too small
The watch I bought is too small, want to return it but no ansewer. 14 days return right, but not worth much if you don't answer.
Update: Have gotten contact with Sebastian Who excused himself for long time without answer. I am awaiting a return labil any day now, hopefully.
2 June 2026
Reply from A Retro Tale
Hi Eva!
Thank you for your message. I can see that you have been in contact with our support and received a return label. Please do not hesitate to contact our support if we can assist you in any other way.
Best regards
A Retro Tale Team
Good experience
I received my package within a few weeks of my order and my purse came as described. Overall it was a good experience.
2 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that your bag arrived as described and that you had a positive overall experience with your purchase.
Providing accurate product descriptions and a smooth shopping experience is very important to us, so we truly appreciate your feedback.
Thank you for choosing A Retro Tale. We hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you had a great experience and that the quality of your purchase matched the description.
Providing accurate product descriptions and carefully selected luxury items is very important to us, so your feedback means a lot.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Everything worked
Everything worked. Tha bag I bought was correctly described, and the condition very good. I am happy with my purchase.
4 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you are happy with your purchase and that the bag matched its description and was in very good condition.
Providing accurate descriptions and carefully selected luxury items is very important to us, so it is wonderful to know that your expectations were met.
Thank you for choosing A Retro Tale. We truly appreciate your trust and hope you enjoy your bag for many years to come.
Best regards,
A Retro Tale Team
I love my new bag <3
Gorgeous bag in perfect condition! Do keep in mind that delivery service takes a while (or at least it did for me) so don’t be alarmed if a few days passes without any updates :)
1 June 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are happy with your bag and that it arrived in perfect condition. Knowing that our customers love their purchases is exactly what we strive for.
At the same time, we appreciate your understanding regarding the delivery process. We sincerely apologize for any delays in shipping updates and understand that waiting without new information can be frustrating. Your feedback helps us continue improving our communication throughout the delivery journey.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope you enjoy your beautiful bag for many years to come.
Best regards,
A Retro Tale Team
Had issues with a watch I bought
Had issues with a watch I bought. They covered the cost of repairs without any hassle. Good experience, big ups to Sebastian.
1 June 2026
Unprompted review
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you had a positive experience with us. Customer satisfaction is extremely important to us, and we are pleased that we could resolve the issue with your watch quickly and without any hassle.
We will be sure to pass your kind words on to Sebastian, who will be thrilled to hear your feedback.
Thank you for choosing A Retro Tale. We truly appreciate your trust and support.
Best regards,
A Retro Tale Team
I'm totally thrilled !
The purchase process on te part of "A Retro Tale" went to my full satisfaction !
Everything was perfect !
1 June 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that your experience with A Retro Tale met your expectations and that everything went perfectly from start to finish.
Providing a smooth and enjoyable shopping experience is very important to us, so your kind feedback means a great deal to our team.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Dear Irina!
Thank you for your message. We can see that UPS tried to make several attempts to deliver this package. The order has been returned to us and we have made a refund.
Please do not hesitate to contact us if we can assist you with anything else!
Best regards
Maria
The dispatch of the order took longer…
The dispatch of the order took longer than expected, the shipping of the order is being longer than planned. Purchased on the 28th of May, now it's 10th of June. Haven't had news from the shipping process since the 6th of June.
1 June 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We sincerely apologize that your order took longer to arrive than expected. We understand how frustrating it can be when a shipment does not progress according to the estimated timeline, especially when tracking updates are limited.
While we always strive to dispatch and deliver orders as quickly as possible, delays can occasionally occur during transit due to circumstances beyond our control. We appreciate your patience and understand your concern regarding the lack of updates from the carrier.
Please do not hesitate to contact our customer service team directly if you would like us to investigate the shipment further. We are always happy to assist and provide the latest information available.
Best regards,
A Retro Tale Team
Product top, delivery flop
Product is fine. Delivery process is very annoying, took a long time and was very expensive. The additional costs were not registered.
29 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are pleased to hear that you were satisfied with the product itself. However, we are sorry to learn that the delivery experience did not meet your expectations.
We understand that both longer delivery times and unexpected additional costs can be frustrating. We would like to clarify that customs duties, VAT, and import charges for applicable destinations are communicated on our product pages, in our FAQ section, and during checkout before an order is completed. These fees are determined and collected by local customs authorities and shipping carriers and are not retained by A Retro Tale.
We appreciate your feedback regarding both the shipping process and the communication of these costs, and we will continue working to improve our customers' experience.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you had an excellent experience with us. Your kind feedback means a great deal to our team.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are so happy with your new bag. It means even more to us knowing that this is your second purchase from A Retro Tale.
Thank you for your continued trust and support. We truly appreciate having you as a returning customer and hope you enjoy your new bag for many years to come.
Best regards,
A Retro Tale Team
I would like to get some history of the…
I would like to get some history of the item I bought
Fast delivery
Fine item
28 May 2026
Reply from A Retro Tale
Hi,
Thank your for your review.
We are delighted to hear that you are happy with your item and that the delivery met your expectations.
We understand your interest in learning more about the history of your purchase. As many of our items are vintage and pre-owned, detailed ownership histories are unfortunately not always available. However, we do our best to provide as much information as possible regarding authenticity, age, condition, and other relevant details.
Thank you for choosing A Retro Tale, and we hope you enjoy your item for many years to come.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that your order arrived quickly and that everything worked out smoothly. Providing a seamless shopping experience is very important to us, so it is wonderful to receive such positive feedback.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
I love their inventory.
I love their inventory.
I didn't love finding out about the over $100 import fee I had to pay to UPS in advance to receive delivery without any warning. Perhaps I just missed it on the website, but I really would have appreciated the heads up.
25 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you love our inventory and appreciate your kind words about our selection.
At the same time, we are sorry to hear that the import charges came as an unwelcome surprise. We would like to clarify that customs duties, VAT, and import fees for applicable destinations are communicated throughout the purchasing process, including on our product pages, in our FAQ section, and during checkout before an order is completed.
As all orders are shipped from Sweden, import charges may apply depending on the regulations of the destination country. These fees are determined and collected by local customs authorities and shipping carriers and are not retained by A Retro Tale.
We understand that additional costs can be frustrating, and we appreciate your feedback as it helps us continue improving how we communicate this information to our customers.
Best regards,
A Retro Tale Team
The two packages I got so far❣️
The two packages I got so far❣️
So delicate and beautifully rapped and the earrings in so good condition.
Waiting now for the third package from you ❤️
Thanks from Rags ❤️
29 May 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are happy with your purchases and that the earrings arrived in such great condition. We also appreciate your kind words about the packaging – we always strive to make every delivery feel special.
It is especially lovely to hear that you are already looking forward to your third package. Thank you for your continued trust in A Retro Tale.
We hope you enjoy all your new treasures and cannot wait for your next delivery to arrive.
Best regards,
A Retro Tale Team
It was great because the yellow Alma PM…
It was great because the yellow Alma PM is beautiful.
Just like I pictured it. !!!! I love colour!!!
Thank you!
28 May 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you love your yellow Alma PM and that it was exactly as you had imagined. It is always a pleasure to know when one of our unique pieces finds the perfect home, especially such a vibrant and iconic bag.
Thank you for choosing A Retro Tale. We hope your beautiful Alma PM brings you joy for many years to come.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you were happy with both our selection of products and the delivery experience. Knowing that everything met your expectations is exactly what we strive for.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
First time experience with a Retro Tale
Bag was as depicted and described. Had to pay import taxes before the delivery company released the package for delivery with signature but it arrived safely and I am pleased. Thank you!
27 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you were pleased with your purchase and that the bag matched both the description and photographs.
We are also glad that your order arrived safely. Regarding the import taxes, we would like to clarify that customs duties, VAT, and import charges may apply depending on the destination country. This information is communicated on our product pages, in our FAQ section, and during checkout before an order is completed.
Thank you for your trust in A Retro Tale. We hope you enjoy your bag for many years to come.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you were happy with both the fast delivery and our prices. We work hard to offer carefully selected luxury pieces at competitive prices while providing a smooth shopping experience.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.