So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not
Company replied
My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who k... See more
Company replied
My baby was given the anti reflux formula from the doctors and I had some questions and concerns regarding how to prepare the formula and the safety and Blanka was very helpful and knowledgeable. I fe... See more
Company replied
Company details
Written by the company
💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week
Contact info
United Kingdom
- 0800 996 1000
- aptaclub.co.uk
4.3
Excellent
1K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leanne is really helpful
I spoke to Leanne and she was really helpful. Provided links and a huge range of information; exactly as I needed. I love the aptamil brand and having somebody available to chat is a real benefit.
30 June 2025
Unprompted review
Reply from Aptamil UK
Hiya, Thank you so much for your lovely feedback! 💙 We're thrilled to hear that Leanne was able to support you with everything you needed. It's great to know that having someone to chat with made a difference we're always here whenever you need us. Thanks again for your kind words and for being part of the Aptamil family! 🌟
Best,
Prash from team Aptamil
Aptamil Advanced
My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who kindly shared some detailed information that I found very helpful. Overall, I am happy with the product and the service I have received from Leanne and previously from the team at careline.
23 June 2025
Unprompted review
Reply from Aptamil UK
Hiya, Thank you so much for your thoughtful message! 💙 We're really glad to hear that Leanne was able to support you with clear and helpful guidance as you prepare to take the next exciting step into weaning. It means a lot to know you’ve had a positive experience with both our product and our Careline team. We’ll be sure to pass your kind words along to Leanne! 😊
Best,
Prash from team Aptamil
Leanne was very helpful and informative…
Leanne was very helpful and informative when I asked a question about changing over formula for my baby due to constipation, she also gave me some tips to help!
23 June 2025
Unprompted review
Reply from Aptamil UK
Hi Patsy,
Thank you so much for your lovely review! 💛 We're so pleased to hear Leanne was able to support you with helpful advice and tips. Your kind words mean a lot, and we’ll be sure to pass them on to Leanne! 😊
Best,
Prash from team Aptamil
Friendly and professional advice thank…
Friendly and professional advice thank you so much
23 June 2025
Unprompted review
Reply from Aptamil UK
Thank you so much for your kind words Jessica! We're really glad to hear our team was able to support you with clear and helpful advice. Your feedback means a lot to us.
Thanks again for taking the time to leave a review – we truly appreciate it! 💛
Best,
Prash from team Aptamil
Reply from Aptamil UK
Hi ;ichelle,
Thank you for your kind words! We're so glad to hear you received helpful and prompt service. We always aim to provide the best support we can!
Cedrine & the Aptamil Team
Am from Ethiopia,I start using aptamil…
Am from Ethiopia,I start using aptamil from 6th months of my baby and now he is 2 yrs and still using ur product. My son is healthy, smart and active. Thank u for ur wonderful product.
9 June 2025
Unprompted review
Reply from Aptamil UK
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that Aptamil has supported your son's health and development. It means the world to us that you've had such a positive experience with our product.
Cedrine & the Aptamil Team
Good customer service
I had a query about Aptamil products and spoke to Leanne who was lovely and informative and answered my query promptly.
20 May 2025
Unprompted review
Reply from Aptamil UK
Hi Alice,
Thank you so much for taking the time to share your experience! We're delighted to hear that Leanne was able to support you so promptly and helpfully, we'll be sure to pass along your kind words to her. 😊
If you need anything else, we're always here to help.
Best wishes,
Prash from team Aptamil
I had a few questions regarding formula…
I had a few questions regarding formula storage and changing between formulas when travelling to a different country. Blanka and Begonia were amazing in responding to my queries. They gave me a detailed explanation, now I have more clarity about the usage. Happy about the timely response too, very helpful as a first time mom.
30 April 2025
Unprompted review
Reply from Aptamil UK
Hi there,
Thank you so much for your lovely review! We’re so pleased to hear that Blanka and Begonia were able to help answer your questions clearly and promptly. It’s wonderful to know we could support you on your journey as a first-time mum 💙 If you ever need anything else, we’re always here to help!
Best wishes,
Cédrine and Team Aptamil
Helpful and timely response
Begonia was very helpful with my query regarding the anti reflux formula. Responds was extremely quick and was very clear. Has helped put a first time mums mind at ease’s
24 April 2025
Unprompted review
Reply from Aptamil UK
Hi Chloe,
Thank you so much for your lovely review! We're so pleased to hear that Begonia was able to support you quickly and clearly, especially as a first-time mum, your peace of mind means everything to us.
Wishing you and your little one all the very best on your journey, and please don’t hesitate to reach out if you ever need us again!
Kind wishes,
Cedrine and Aptamil UK Team 💙
A game changer format!
It is so easy to use these tablets. A real plus in my daily!
15 April 2025
Unprompted review
Reply from Aptamil UK
Hi Amy,
Thank you so much for your wonderful review and 5-star rating! 🌟 We're delighted to hear that our tablets have been a real game changer for you and have made your daily routine easier. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s ever anything we can do to further support you, don’t hesitate to reach out!
Best wishes, Suren and The Aptamil UK Team
Leanne was very helpful and friendly
Leanne was very helpful and friendly - thank you :-)
14 April 2025
Unprompted review
Reply from Aptamil UK
Thank you so much for your lovely review! 💛 We're so pleased to hear that Leanne was able to help and made your experience a positive one. We'll be sure to pass your kind words along to her. If there's anything else we can support you with, don't hesitate to reach out! 😊
Best Wishes,
Prash from team Aptamil
Blanka was very helpful
Blanka was very helpful. Clarified very swiftly that Aptamil Pepti products (for cows milk intolerance) are manufactured using pork Trypsin enzyme to breakdown milk proteins but are not present in the final product. The normal baby and follow milk are not manufactured using pork enzymes.
8 April 2025
Unprompted review
Reply from Aptamil UK
Dear Asfar,
Thank you for your kind words! We're so pleased to hear that Blanka was able to provide the clarity you needed. Our team is always here to offer helpful support and guidance. We truly appreciate your review! 💙
Best regards, Suren and Aptamil UK Team
Aptamil Tabs
They are amazing! When I had to go back to work the Aptamil pre-measured tabs were a lifesaver to wean my baby off breastmilk.
Amazing!
3 March 2025
Unprompted review
Reply from Aptamil UK
Hi Sofia,
Thank you so much for your wonderful review! We're delighted to hear that Aptamil pre-measured tabs were a lifesaver during such an important transition for you and your baby. We know how challenging it can be to balance work and parenting, so it’s great to know our product helped make things a little easier. 💙
If you ever have any questions or need further support, we’re always here for you. Wishing you and your little one all the best on your journey!
Best regards,
Khadija & The Aptamil Team.
TABS make it easier to delegate
These tabs are a real game-changer, making it much easier to delegate the preparation of baby bottles
17 January 2025
Unprompted review
Reply from Aptamil UK
Hi Marie,
Thank you so much for your lovely review! We're so pleased to hear that you’re finding the Aptamil Tabs helpful and that they’re making bottle prep and delegation a little easier for you, that’s exactly what we designed them for!
If you ever have any questions or need support, we’re here for you.
Kind wishes,
Cedrine and Team Aptamil 💙
Whatsapp Customer Service
Quick response, educative replies and courteous too
26 March 2025
Unprompted review
Reply from Aptamil UK
Hello there,
Thank you so much for taking the time to share your experience! We’re delighted to hear that our WhatsApp customer service was quick, informative, and courteous — that’s exactly the kind of support we strive to provide. If there’s ever anything else you need, please don’t hesitate. We’re always here to help.
Warm regards,
Cedrine and Team Cow & Gate
I contacted aptamil customer service…
I contacted aptamil customer service and was introduced to Leanne who was able to put me at ease and provided me with various options as I was concerned about travelling with a 4 month old abroad for the first time. Excellent customer service! Thank you
Poppy
18 March 2025
Unprompted review
Reply from Aptamil UK
Good afternoon Sirin
Thank you for taking the time to leave such a wonderful review! We're so glad to hear that Leanne was able to put your mind at ease and offer helpful options for your travels. It’s great to know that we could assist you during such an important time. Wishing you all the best for your travels with your little one!
Best wishes,
Cédrine and Team Aptamil💙
Spoke with Leanne on a WhatsApp…
Spoke with Leanne on a WhatsApp customer service chat. She answered the questions I asked in detail. Recommended if you have any questions or queries with Aptimil
17 March 2025
Unprompted review
Reply from Aptamil UK
Hi Stacey,
Thank you for your review! 😊 We're so pleased to hear that Leanne was able to answer your questions in detail and provide the support you needed. Your feedback means a lot to us!
If you ever have any more queries, we're always here to help. 💙
Best wishes,
Prash & The Aptamil Team
Expensive and causes constipation
I was introduced to Aptamil because it was the formula used at the hospital. Not sure why the NHS are promoting this brand. It is extremely expensive and it really messed up my baby. He had tummy aches which looked very painful, he was constantly crying. It also gave him constipation. I switched to the Aldi version which is half the price and it is much better. It mixes better with water and doesn’t cause pain and constipation. I think formula in general is poorly designed as well. It’s unrealistic to make when needed, especially if you need to boil the water and wait 30minutes. No hungry baby is going to be happy about this. I did try to make in advance and store in the fridge but this made the tummy aches even worse. The fact that you have to dispose of the milk in 1hr is ridiculous and a huge waste, especially since Aptamil are selling 6 ready made milks for £10.
14 March 2025
Unprompted review
Reply from Aptamil UK
Hello Gracie,
Thank you for taking the time to write this review, we are really sorry to hear of your disappointment. We really value your feedback and this is something I will share with our specialist teams. Where we are unable to locate you on our system, we have requested Trustpilot to gain further details, this will allow us to escalate the matter to a member of our Quality Specialist team.
Please may we ask you to provide the following details:-
Full name and address
Contact telephone number and email address
Product name and full description of issue
Once we have received all the above information, our Quality Specialists will be in direct contact.
Best wishes, Victoria and the Aptamil UK team.
Reply from Aptamil UK
Thank you, Scott! 🌟 We appreciate your kind words. It's our goal to provide top-notch service and we're thrilled to hear about your positive experience. If you need anything else, don't hesitate to reach out! 💙
Best Wishes, Suren and team Aptamil
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