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AllCleared Reviews 423

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff. Many appreciate the exceptional customer service, noting the team's ability to simplify complex processes and provide clear explanations. Reviewers frequently mention the positive user experience, emphasizing the efficiency and prompt response times, which contribute to a stress-free process. However, some people were dissatisfied with the extended processing times, with a few reporting delays that significantly exceeded initial expectations. Additionally, a small number of customers felt that communication from case management was occasionally harsh or dismissive, rather than supportive, when seeking clarification or assistance.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my par... See more

Company replied

Rated 5 out of 5 stars

AllCleared made the U.S. waiver process so much easier for me. The paperwork and requirements felt overwhelming on my own, but their team guided me clearly and kept me updated. I feel relieved knowing... See more

Company replied

Rated 5 out of 5 stars

The promptness of my emails to them is outstanding. I deal with Grace Case Manager at Vancouver office… she responded thoroughly today of my concerns and answered all my questions .. I feel comforta... See more

Company replied

Rated 5 out of 5 stars

AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at t... See more

Company replied


Company details

  1. Legal Services

About AllCleared

Written by the company

We are a team of pardon and waiver experts. Since 1989, we have helped over 150,000 clients start fresh.


At AllCleared, we advocate for our clients, process their documents, and navigate complex systems to grant travel waivers and expunge, seal, or suspend records.

We formed AllCleared -- originally named 'Pardon Services Canada' -- in 1989 because we believe people should be defined by where they’re going, not where they’ve been.

Our long-standing leadership status has helped us establish invaluable and unique relationships with police agencies, the Parole Board of Canada, the Canadian Centre for Police Information (CPIC), Canadian Immigration & Citizenship (CIC), the Department of Homeland Security, and courthouses across North America.

Second chances start at AllCleared, where our advocates work together to reclaim the rights of Americans and Canadians whose mistakes earlier in life should no longer define or burden them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very informative

Very informative

1 June 2025
AllCleared logo

Reply from AllCleared

Hi Dallan,

Thank you for your feedback! We’re glad we could provide the information you needed. Don’t hesitate to reach out if we can assist further.

All the best,
The Case Management Team

Rated 5 out of 5 stars

I adore All Cleared

I adore All Cleared, the case management team have assured me every step of the way! I can now travel to the US without worry.

6 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for your kind words—we’re so happy to hear that you can now travel to the U.S. with confidence and peace of mind! It’s always our goal to make the process as reassuring and seamless as possible, and we’re glad we could be there for you each step of the way.

Warm regards,
The AllCleared Team

Rated 5 out of 5 stars

Very informative on the subject that I…

Very informative on the subject that I called about.

1 June 2025
AllCleared logo

Reply from AllCleared

Hi Benjamin,

Thank you for your feedback! We’re glad we could provide the information you needed. If you have any other questions down the road, don’t hesitate to reach out—we’re always here to help.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Would do again

Easy to work with. Worked with my barriers, patient and kind. Made the process very easy.

31 May 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jessica,

Thank you for your kind words. We're so glad we could support you in a way that respected your unique circumstances. Patience and understanding are at the heart of what we do, and it's wonderful to hear that came through in your experience.

Kind regards,
The AllCleared Team

Rated 5 out of 5 stars

Great company

Great company and very pleased with them. I truly recommend this bussiness for anyone needing help with waivers

27 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Charles,

Thank you so much for your kind words and recommendation. We're truly glad to hear you had a positive experience with us. Helping people move forward with peace of mind is exactly why we do what we do.

All the best,
The Case Management Team

Rated 5 out of 5 stars

extremely helpful

Liam was extremely helpful with all of the questions I had about crossing the border with a record

20 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Evan,

We’re so glad to hear Liam was helpful in answering your questions about crossing the border with a record. It’s important to feel informed and confident when navigating situations like this, and we’re happy we could provide the clarity you needed. If anything else comes up, don’t hesitate to reach out — we’re here to help.

The AllCleared Team

Rated 5 out of 5 stars

Efficient and I was at ease speaking…

Efficient and I was at ease speaking with Liam… We set up a file and plan to move forward

15 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Nazmin,

Thank you for your kind words. We’re so pleased to hear that you felt at ease speaking with Liam — that’s exactly the experience we aim to provide. It’s great to know your file is set up and you’re moving forward with a plan in place. We’re here to support you every step of the way.

The AllCleared Team

Rated 5 out of 5 stars

Highly Recommended

Ive been working with AllCleared for the past 2 years. They the process of getting my waiver very seamless. The efficiency of the case management team is top notch. They responded promptly and were able to put my anxiety at ease with their clear explanations. I highly recommend their services

16 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Reden,

Thank you so much for your recommendation and for trusting us over the past two years. We’re glad the process felt smooth and that our team could offer clarity and peace of mind. Helping you move forward with confidence is always our priority.

Warm regards,
The AllCleared Team

Rated 5 out of 5 stars

Liam was great

Liam was great. Absolute professional

8 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Hezekiah,

Thanks for the kind words. We’re glad to hear Liam made a strong impression — professionalism and care are at the core of what we do. We appreciate you taking the time to share your experience.

Kind regards,
The AllCleared Team

Rated 5 out of 5 stars

A simple online inquiry generated a…

A simple online inquiry generated a callback from this company and a very knowledgable associate was able to answer all my questions, definitally using this company going forward.

8 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Mark,

Thanks for sharing your experience. We're glad your initial inquiry led to the answers you needed — it’s important to us that you feel supported and informed right from the first conversation. We look forward to working with you and helping you move forward with confidence.

Warm regards,
The AllCleared Team

Rated 5 out of 5 stars

Hope for the future

I was pleasantly surprised to get a call following up on information I entered into the website. Even though I need to wait a few more years to start my process, I have hope for the future. Amy gave very clear and concise information and supportive of my road to recovery. Looking forward to working with ALLCleared in the future so I can accomplish my dream of visiting a country outside of my own.

7 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Nadine,

Thank you for sharing your story. We’re so glad Amy was able to offer clarity and support — and even more so that you left the conversation feeling hopeful. It’s never too early to start planning, and we’ll be here when the time is right to take that next step. You’ve got a path forward, and we look forward to helping you reach your goal.

All the best,
The AllCleared Team

Rated 5 out of 5 stars

Helpful and quick

Everyone at All cleared were very helpful. Helped keep me on track submitting requests. And filing was quick and easy. Thanks for everything.

30 April 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Cory,

Thank you for your kind words. We’re glad to hear the process felt smooth and that our team could help keep things on track. It means a lot to know we made things a little easier along the way. We’re here if you ever need anything else.

Warm regards,
The AllCleared Team

Rated 5 out of 5 stars

Great Experience

My experience with AllCleared has been great. From the start, everyone was knowledgeable and professional. In particular, Kate was very helpful in getting a few things wrapped up for submission. Highly recommend them.

1 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Matt,

We’re so pleased to hear your experience was a positive one. It’s great to know our team — especially Kate — was able to support you through the final steps and ensure everything was ready for submission. Thank you for your recommendation!

Kind regards,
The AllCleared Team

Rated 5 out of 5 stars

I used AllClear for entry into Canada…

I used AllClear for entry into Canada the process was done very smoothly professionally and with great speed. There a great company with great customer service and would highly recommend them for for crossing needs.

4 April 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for the kind words and recommendation. We’re happy to hear your entry process into Canada went smoothly and that our team delivered the level of service you were hoping for. It means a lot to know we could help make things easier and more efficient for you.

Warm regards,
The AllCleared Team

Rated 5 out of 5 stars

So far it has been pretty great

So far it has been pretty great, i have an interesting circumstance with an upcoming work trip and they have been super helpful in trying to maximize my chances.

3 April 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Ricky,

Thanks for sharing your experience so far. We know how important timing can be — especially with work travel — and we're glad our team has been able to support you through your unique situation. We’re here to help you navigate each step and give you the best chance at success.

Warm regards,
The AllCleared Team

Rated 5 out of 5 stars

Working with AllCleared has been seamless

Working with AllCleared has been a seamless experience. We prepared both Record Suspension and U.S. Entry Waiver applications and I was assisted from start to finish. My case manager (Kate) was so accommodating and knowledgeable I felt safe with her guidance throughout. Thank you AllCleared 10/10

3 April 2025
AllCleared logo

Reply from AllCleared

Hi Marshall,

Thank you for the great feedback! We’re so glad to hear your experience felt seamless from start to finish. It’s wonderful to know that Kate’s guidance made you feel supported and at ease — that’s exactly what we aim for. We truly appreciate the 10/10!

All the best,
The AllCleared Team

Rated 5 out of 5 stars
AllCleared logo

Reply from AllCleared

Hi Arnold,

Thank you for your feedback. We’re glad to hear you received quick responses and clear, honest answers — that’s always our goal. We're here if you need anything further.

Kind regards,
The AllCleared Team

Rated 5 out of 5 stars

She was very polite and helpful with… any question I had

She was very polite and helpful with all my questions.

26 March 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Steve,

Thanks for your kind words. We're happy to hear you felt supported and that your questions were handled with care. That’s exactly the experience we work to provide every client.

Warm regards,
The AllCleared Team

Rated 5 out of 5 stars

Excellent service

Excellent service

24 March 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Ahtisham,

Thank you for your feedback! We’re so pleased to hear you had an excellent experience with our team. If there’s anything else you need along the way, we’re always here to help.

All the best,
The AllCleared Team

Rated 5 out of 5 stars

Personal experience with Allcleared

Through out the years, I have worked with them two times, one for initial and one for renewal. Since the beginning, they have been very patient and professional in explaining the process, guiding me through all the paper work, and helping me submit my application. My first one went through successfully and I got my first waiver in just 6 months. The second one is a bit slower than expected due to Homeland Security being slow, which took me 11 months. I am thankful for their service and I would definitely work with them again when I apply the third one.

1 November 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi James,

Thank you for sharing your journey with us. We’re honoured to have supported you through both your initial and renewal applications. Your patience and trust mean a lot — especially when delays outside our control arise. We’re glad to hear your first waiver came through quickly and that you’re staying the course on the second. We’ll be here when it’s time for the third.

Warm regards,
The AllCleared Team

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