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AllCleared Reviews 423

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff. Many appreciate the exceptional customer service, noting the team's ability to simplify complex processes and provide clear explanations. Reviewers frequently mention the positive user experience, emphasizing the efficiency and prompt response times, which contribute to a stress-free process. However, some people were dissatisfied with the extended processing times, with a few reporting delays that significantly exceeded initial expectations. Additionally, a small number of customers felt that communication from case management was occasionally harsh or dismissive, rather than supportive, when seeking clarification or assistance.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my par... See more

Company replied

Rated 5 out of 5 stars

AllCleared made the U.S. waiver process so much easier for me. The paperwork and requirements felt overwhelming on my own, but their team guided me clearly and kept me updated. I feel relieved knowing... See more

Company replied

Rated 5 out of 5 stars

The promptness of my emails to them is outstanding. I deal with Grace Case Manager at Vancouver office… she responded thoroughly today of my concerns and answered all my questions .. I feel comforta... See more

Company replied

Rated 5 out of 5 stars

AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at t... See more

Company replied


Company details

  1. Legal Services

About AllCleared

Written by the company

We are a team of pardon and waiver experts. Since 1989, we have helped over 150,000 clients start fresh.


At AllCleared, we advocate for our clients, process their documents, and navigate complex systems to grant travel waivers and expunge, seal, or suspend records.

We formed AllCleared -- originally named 'Pardon Services Canada' -- in 1989 because we believe people should be defined by where they’re going, not where they’ve been.

Our long-standing leadership status has helped us establish invaluable and unique relationships with police agencies, the Parole Board of Canada, the Canadian Centre for Police Information (CPIC), Canadian Immigration & Citizenship (CIC), the Department of Homeland Security, and courthouses across North America.

Second chances start at AllCleared, where our advocates work together to reclaim the rights of Americans and Canadians whose mistakes earlier in life should no longer define or burden them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am really impressed by allcleared

I am really impressed by allcleared. I found their questioning and application process easy to navigate.
They got back to me immediately and answered all my questions.
I wish I had contacted them earlier and am thankful for their help.

18 March 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Suzy,

Thank you for the kind words. We’re so glad the process felt easy to navigate and that our team was able to provide timely support. It’s never too late to take that first step, and we’re grateful you chose us to help guide the way.

All the best,
The AllCleared Team

Rated 5 out of 5 stars

Great customer service

21 February 2025
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided. We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 5 out of 5 stars

I have been working with Roman Lowes…

I have been working with Roman Lowes for the past six months as I apply for a USA waiver, and I can confidently say he has been incredibly kind and supportive throughout the process. Roman is not only friendly but also highly knowledgeable, taking the time to explain every detail I needed to know. His patience and thorough explanations have made a complex process much more understandable. I highly recommend his services to anyone in need of assistance with pardons or waivers.

19 February 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided. We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 5 out of 5 stars

Wonderful experience at all clear

Wonderful experience at all clear! Roman is wonderful and sooo helpful!

1 February 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided. We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 5 out of 5 stars

Easy fast and a pleasure to work with

Easy fast and a pleasure to work with. Thanks again!

13 February 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for your review! We are thrilled you chose AllCleared to be your main advocate. We wish you all the best in the future!

Rated 5 out of 5 stars

Entry into Canada with expunged record

I reached out to AllCleared to inquire about entry into Canada with an expunged criminal record. Liam reached out to me almost immediately, answered all of my questions, and gave clear instruction's on how to ensure I will be granted entry. Highly recommend Liam and AllCleared!

11 February 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided. We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 5 out of 5 stars

Roman is a professional

I am working with Roman, he is a professional and very compassionate. He has answered all my questions so that I understand the process completely. I feel this is the company that will help me to be able to travel to Canada.

28 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided.

We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 4 out of 5 stars

Good services

Good services, easy to understand and effective, professional and reliable. Recommend

2 July 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided.

We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 5 out of 5 stars

worked with me and had great follow-up!

20 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided.
We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 5 out of 5 stars

10/10 would recommend

10/10 would recommend. Always professional and get the job done. Have helped my friends as well.

1 August 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for the wonderful review you provided. We are truly grateful for your kind words and are delighted to hear that you had a positive experience with AllCleared.

Rated 5 out of 5 stars

Very professional

Very professional, made my process stress free. Would highly recommend to anyone who needs this type of service. They make this very easy.

10 December 2024
Unprompted review
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Reply from AllCleared

Thank you for your wonderful review! We are very happy you chose AllCleared!

Rated 5 out of 5 stars

The staff at Allcleared are very…

The staff at Allcleared are very professional and will take the time to explain their service to customers and potential customers. They also have payment plans to suit your budget meaning a customer won’t have to pay for the entire service upfront.

Customers can also go to a client portal online and see the status of their file step by step. Also clients can see the payments made on their account and any future payments too. Clients can also contact Allcleared staff either by phone or using the contact form in the client portal online.

The cost of either a record suspension or pardon is reasonable compared with other companies.

The staff was with me every step of the pardon process even when I received a proposal to deny letter from the Parole Board of Canada. I wrote a rebuttal letter which Allcleared staff told me was written well.

The staff know what they are talking about as I received a pardon because I fell under the old rules. Allcleared also won’t take clients on unless they thing they have a real shot of a pardon or record suspension.

I would highly recommend them to all future clients. You can check out other companies but at the end of the day you will be a client of Allcleared. Also clients must have patience as the process can be long especially if a client has multiple courts to get information from. Allcleared staff do all the leg work which is great.

Eric B

16 January 2025
Unprompted review
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Reply from AllCleared

Thank you for your wonderful review! We are very happy you chose AllCleared!

Rated 5 out of 5 stars

If you want to start traveling to the States again, go to these guys.

When they say on their website "we help you put your past behind" they mean it. These client reviews are a testament to their capabilities, helping you move forward.
Very professional, knowledgeable and determined staff that reply within hours of your email. Fair prices with excellent results.

15 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for your wonderful review! We are very happy you chose AllCleared!

Rated 5 out of 5 stars

Very Professional company

Very Professional company, contacted them for an entry waiver form into the US. They took charge of everything making everything stress free for me and in no time I was allowed in the US.

8 November 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for such a wonderful review and kind words! We are very happy that we were able to help you and we wish you the very best for the future.

Rated 5 out of 5 stars

Good experience with allcleared

Good experience with allcleared. Had trouble crossing usa border because of criminal record but allcleared was a tremendous help. Would highly recommend

14 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for such a wonderful review and kind words! We are very happy that we were able to help you and we wish you the very best for the future.

Rated 5 out of 5 stars

Awesome experience using allcleared…

Awesome experience using allcleared traveling to Toronto after a DUI

24 January 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for such a wonderful review and kind words! We are very happy that we were able to help you and we wish you the very best for the future.

Rated 5 out of 5 stars

Thank You Roman Lowes & AllCleared!

Working with Allcleared - more specifically with my representative Roman Lowes - has honestly been so much smoother than I expected. I work in the restaurant industry, and we pride ourselves on service to the customer, which is a dying relic of the past these days.
As someone who is very particular about customer service, I must say that Roman Lowes and his team members at AllCleared are absolutely world-class.
Roman is informative, polite, helpful, hard-working and punctual; always willing to accommodate and always gets back to me in under 24h.

$ is tight this month? They will work with you.
Need an update on your file? They'll let you know exactly where things are at.
Have a question? They will inform you.

The outcome of my waiver is still pending, but I feel confident about the end result knowing that my file is in Roman's + the AllCleared team's hands.
If you're on the fence about contactinng AllCleared, let this be your sign to go for it - I recommend their service to anyone who's thinking about applying for a US Entry waiver!

13 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for such a wonderful review and kind words! We are very happy that we were able to help you and we wish you the very best for the future.

Rated 5 out of 5 stars

Roman Lowes was very informative and…

Roman Lowes was very informative and kind. He was able to explain the process easily to me and made sure I understood the process

13 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for such a wonderful review and kind words! We are very happy that we were able to help you and we wish you the very best for the future.

Rated 4 out of 5 stars

I have just started the prosses of…

I have just started the prosses of clearing my record and have been dealing with Roman. I have had some questions regarding paperwork and he has had the answers I need. Always polite and easy too talk to. I am sure I will be giving them five stars by the end of all this.

9 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Thank you for such a wonderful review and kind words! We are very happy that we were able to help you and we wish you the very best for the future.

Rated 5 out of 5 stars

Job Well Done

I wanted a Travel waiver without any hassles, Allcleared.com provided that. Throughout the process they were clear and concise with what documents were required and answered any questions promptly, professionally and patiently. Thank you

9 January 2025
AllCleared logo

Reply from AllCleared

Thank you for such a wonderful review and kind words! We are very happy that we were able to help you and we wish you the very best for the future.

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