The people at Ajax really goes the distance to make it easy; not only for the end-user, but for installers as well. Their products and services offer practical solutions to real-world challenges. Sol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I own a second home in Spain, its in the country and we often have local power cuts, the alarm system battery will cover for most but not all. We can be left without alarm cover for days until someon... See more
Company replied
Fine system, works perfectly. Installation was done by a security company, but was relatively easy to install. The alarm does not go off immediately there is a time lag of around 20-30 seconds for it... See more
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I’m using both the different type of sensors with a hub and also the camera system. The hub and the sensors are superb the camera system is okayish vs competitors (you could perhaps find better soluti... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I am very grateful to the Ajax support…
I am very grateful to the Ajax support team for how quickly they helped me resolve my issue. I highly recommend them.
9 September 2026
Unprompted review
Reply from Ajax Systems
Hello Oleksii!
Thank you very much for your kind words and recommendation! We’re glad to hear that our support team was able to help you resolve your issue quickly. We truly appreciate your trust and feedback.
Best regards,
Max Brin
Exellent suport when things go wrong !
9 September 2026
Unprompted review
Reply from Ajax Systems
Hello Luznik!
Thank you for your kind feedback! We’re very pleased to hear that you had a positive experience with our support team when you needed assistance. We truly appreciate your trust and recognition.
Best regards,
Max Brin
Excellent help desk service
Recently I had a technical issue with my Ajax alarm system, possibly (indirectly) caused by a software update. I reported the problem to the helpdesk on Sunday, and they contacted me first thing Monday morning.
I received excellent assistance—the staff were knowledgeable, patient, and very pleasant to deal with. They really engaged with the issue, guiding me through the recovery process step-by-step throughout the day; the explanations were clear and practical, resulting in the problem being resolved that same day.
Compliments to the service desk staff!
9 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your detailed feedback and for your kind words about our support team. We’re glad to hear that our specialists were able to guide you through the recovery process step by step and help resolve the issue on the same day. We truly appreciate your recognition of their knowledge, patience, and dedication.
Best regards,
Max Brin
Reliable System with Fast Response Times
We’ve had our Ajax security system installed for nine months, and it has performed flawlessly. Our setup provides comprehensive, room-by-room coverage, including door, motion, leak, and smoke/heat sensors. The monitoring team’s response time to alarms is exceptionally fast. Our only minor issue was with the adhesive tape loosening on one of the door sensors, causing it to fall, but overall, we are highly satisfied with the system.
8 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your detailed feedback! We’re delighted to hear that your Ajax system has performed reliably over the past nine months and that you appreciate the comprehensive coverage and fast response of the monitoring team. We’re sorry to hear about the adhesive tape issue with one of the door sensors, but we’re glad that overall you’re highly satisfied with the system.
Best regards,
Max Brin
"As an owner of two of the company's…
"As an owner of two of the company's systems, I am highly impressed by their service. When an issue arose, the company acted responsibly and replaced the system immediately, despite it being out of warranty. I would trust them with my safety again and again. Kudos to the company for their excellent professionalism!"
7 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your kind words and continued trust in Ajax. We’re pleased to hear that our team was able to resolve the issue and provide a replacement, even though the system was out of warranty. Your appreciation of our professionalism means a great deal to us.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Dennis!
Thank you for your kind feedback! We’re delighted to hear that you found our response timely and our support team highly efficient. We truly appreciate your trust in Ajax.
Best regards,
Max Brin
Honestly speaking I think that is a…
Honestly speaking I think that is a very good quality alarm system with a quite clear UX through app and hardware. I have to say thanks to my electrical installer for having suggested to me this brand!
6 September 2026
Unprompted review
Reply from Ajax Systems
Hello Walter!
Thank you for sharing your experience! We’re delighted to hear that you’re satisfied with the quality of the Ajax system and find both the app and hardware intuitive and easy to use. We’re also glad that your installer introduced you to Ajax.
We truly appreciate your trust and kind words!
Best regards,
Max Brin
JUST PERFECT!
Excellent support
The support team response is really quick and JUST PERFECT!
Now I understand why Ajax products make the deference.
Thank you!
6 September 2026
Unprompted review
Reply from Ajax Systems
Hello Vken!
Thank you very much for your fantastic feedback! We’re delighted to hear that you’re impressed with the speed and quality of our support team. Your kind words mean a lot to us and we’re happy to know that you’re enjoying the Ajax experience.
Best regards,
Max Brin
Very good system
Very good system, would recommend it and very appreciated to GB Electricals for suggesting and installing it
16 June 2026
Unprompted review
Reply from Ajax Systems
Hello Adrienne,
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with the system and appreciate your kind words about the suggestion and installation. We're glad we could provide a positive experience.
Best Regards,
Max Brin
Excellent support
Would like to say huge thanks to the support team for prompt response and assistance.
If all services work like that, will have no issues unsolved :)
Thank you!
5 September 2026
Unprompted review
Reply from Ajax Systems
Hello Inese!
Thank you so much for your kind words! We’re delighted to hear that our support team was able to provide prompt and helpful assistance. We truly appreciate your trust in Ajax and are always here to help when needed.
Best regards,
Max Brin
Much more reliable than our previous alarm system.
We had Ajax alarms installed after our previous system kept giving false alarms. After 6 months with Ajax we have had no issues. The controls are easy to set using the app but there is a control panel too. Very happy.
5 September 2026
Unprompted review
Reply from Ajax Systems
Hello Shuggie!
Thank you for sharing your experience! We’re delighted to hear that after six months, your Ajax system has been working reliably without false alarms. It’s also great to know that you find the app and control panel easy and convenient to use.
We truly appreciate your trust and are very happy to hear that you’re satisfied with Ajax.
Best regards,
Max Brin
Ajax were really helpful
Ajax were really helpful - we have an alarm system installed by professionals in our home. The system is great but one of the detectors stopped working. Ajax were hugely responsive with their troubleshooting support and enabled us to discern that there was a problem with that piece of equipment which was replaced free of charge by our suppliers as it was recent. The service was great, the solution was perfect and the alarm & camera system works really well and is very reliable. Thank you, Ajax!
24 February 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for taking the time to share such detailed feedback. We’re very pleased to hear that our support team was able to help troubleshoot the detector issue and identify the faulty device, leading to a quick resolution through your supplier.
It’s also great to know that you’re happy with the reliability of your Ajax alarm and camera system. We truly appreciate your trust and kind words!
Best regards,
Max Brin
I had a problem with 2 smoke detectors
Had a problem with 2 smoke detectors. They help me by sending me two instructions including a YouTube video in order to fix the problem which did it job
1 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for sharing your experience! We’re glad our support team was able to help resolve the issue with your two smoke detectors and that the instructions and video were useful. We’re always happy to provide clear and practical assistance when needed.
Best regards,
Max Brin
In use now for over 6 month
In use now for over 6 month. Works perfectly, not a single false Alarm. Connection via iphone is very convenient. We also use the cameras and having it all on one platform is just great!
1 June 2026
Unprompted review
Reply from Ajax Systems
Hello Ulrich!
Thank you for sharing your experience! We’re delighted to hear that your Ajax system has been working perfectly for over six months without a single false alarm. It’s also great to know that you find the iPhone connection convenient and appreciate having your security system and cameras managed on one platform.
Best regards,
Max Brin
Ajax support never disappoints
Ajax support never disappoints
Accurate prompt advice
THANK YOU
4 September 2026
Unprompted review
Reply from Ajax Systems
Hello Michael!
Thank you for your kind words! We’re delighted to hear that our support team consistently provides prompt and accurate assistance. We truly appreciate your trust in Ajax.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Philippe!
Thank you for your kind feedback! We’re glad to hear that you received quick and helpful support. We truly appreciate your trust in Ajax.
Best regards,
Max Brin
Ajax security system
I have had the Ajax security system fitted to my home for 6 months, no problems. Easy to use. The installation was trouble free. Very pleased with the security system
4 March 2026
Unprompted review
Reply from Ajax Systems
Hello Jo!
Thank you for sharing your experience with Ajax. We’re delighted to hear that your system has been working reliably for the past six months, and that you found the installation trouble-free and the system easy to use. We truly appreciate your trust and satisfaction.
Best regards,
Max Brin
Ajax is a fantastic system
Ajax is a fantastic system, well made and the app is incredibly easy to use.
Importantly, tech support is exceptionally good and 24/7 too, which is very helpful
3 September 2026
Unprompted review
Reply from Ajax Systems
Hello Brad!
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with the quality of the system and find the app easy to use. We’re especially glad that our 24/7 technical support has been helpful when you needed it.
Best regards,
Max Brin
Very reliable
Simple to install
Easy to operate
Reliable (no false alarms)
Super technical assistance (quick and precise response)
3 September 2026
Unprompted review
Reply from Ajax Systems
Hello Corrado!
Thank you for your great feedback! We’re delighted to hear that you find Ajax easy to install and operate, reliable in everyday use, and that our technical support has been quick and precise. We truly appreciate your trust and kind words.
Best regards,
Max Brin
I am happy with Ajax but not with the Turkey representetive
UPDATE – 5 October 2026:
Ajax has now replaced the faulty unit and, for the time being, the system is working properly. I appreciate Ajax stepping in and helping to resolve the issue, and I would like to thank them for their support.
However, the whole process took far longer and required much more chasing than it should have, particularly given that this is a home security system. I’m pleased that it has finally been resolved and hope the system continues to work properly.
I am generally happy with Ajax products, but unfortunately my experience with Kaly Bilişim in Turkey has been extremely disappointing. They are completely unresponsive — they do not reply to emails or whatsapp. I was sold a defective product and, despite the fact that it is still under warranty, I have not received the support I need.
I have also contacted Ajax directly by email because I am currently dealing with a genuine home security issue, and I urgently need this matter resolved. I am now waiting for Ajax to respond and take action as soon as possible.
If the issue is not resolved, I will update this review accordingly.
3 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
We're very sorry to hear about this situation and the difficulties you've experienced with your local partner. We understand how important it is to resolve a home security issue promptly. We have already involved our regional managers to help resolve this matter and ensure you receive the support you need. Thank you for bringing this to our attention.
Best regards, Max Brin
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