The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... See more
Company replied
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... See more
Company replied
I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... See more
Company replied
Company details
Written by the company
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contact info
Braithwell Way, S66 8QY, Rotherham, United Kingdom
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4.5
Excellent
442 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic technical support as always
Fantastic technical support as always
16 April 2026
Unprompted review
The engineer was calm
The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
15 April 2026
Unprompted review
Reply from Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Gareth in our Technical Support Team👍
All questions answered cheers Pyronix…
All questions answered cheers Pyronix team yet again.
9 April 2026
Unprompted review
Reply from Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Pyronix have resolved the issue and…
Pyronix have resolved the issue and have kindly replaced the solar panel. I would like to thank you for your response
21 March 2026
Unprompted review
Reply from Pyronix
Hi Yvonne, pleased to hear this was resolved for you, we appreciate you updating your review :) Many Thanks, Customer Support.
I have emailed pyronix 5 times after…
I have emailed pyronix 5 times after there reports asking for my email but they have not answered any emails. I have found a company that have helped with app but not the solar panel will have to order a new panel
10 March 2026
Unprompted review
Reply from Pyronix
Good Afternoon Yvonne, thank you for providing your details. Looking at your email address, I can see there was some correspondence with our Customer Support Team - customer.support@pyronix.com back in November 2024 regarding a faulty solar panel. As per our Returns Policy, if a product is deemed faulty within the warranty period, Pyronix will provide a free of charge replacement. However, as we do not sell direct and only via distribution, you do not have an account with us. The product has to be returned via one of our distributors for us to be able to process this. We have emailed across further information, please confirm if you have a BATTERY-CAM or BATTERY/CAM2 – The product code should be displayed on the back of the camera. Is there a warranty date displayed on the product?
Reply from Pyronix
Hi Jason, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Phoned Technical helpline always super…
Phoned Technical helpline always super polite and helpful.
Never let me down.
I love the build quality and reliability of these panels.
J.C.Testing
7 January 2026
Unprompted review
Reply from Pyronix
Hi Jeff, thank you for the review, we really appreciate it! 😊
It is great to hear about your positive experience! We will pass your message across to the Technical Support Team👍
Superb
Superb, had a new fault description & once advised, i was able to identify 😊
Thank you…..
22 December 2025
Unprompted review
Reply from Pyronix
Hi Matthew, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Euro mini
Thanks for your help sorting out the problem with the old euro mini
15 December 2025
Unprompted review
Reply from Pyronix
Hi Derek, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Good patient technical Staff.
Technical personnel - most patient, helpful and gave clear instructions, regading enquiry from our Admin department - all worked out fine, many thanks.
9 December 2025
Unprompted review
Reply from Pyronix
Hi Linda, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Awful experience with Pyronix
We’ve had nothing but trouble with our Pyronix wireless alarm system since day 1. The batteries are constantly draining in the bell box and this results in warning messages (Siren wireless low battery) and beeping sounds from the alarm panel. Our installer has replaced around 30 batteries and the bell box itself. We’ve spent £2,000 on this system, £430 on chasing faults and replacing batteries. ‘RF switching’ is another fault message we’ve encountered and Pyronix customer services describe this fault as “switching of frequencies due to interference in the environment”. They told me this could be due to LED streetlights in our area or even from an Airport! Wow! How is a customer supposed to deal with this? The Pyronix go-to-market strategy is broken as they rely on 3rd party installers some of whom do not have in depth knowledge of their system. Pyronix is a b2b business and they are slope shouldered when in comes to dealing with customers with chronic technical issues. I’ve had multiple telephone and email exchanges with Pyronix. They expect the end customer to keep shelling out to pay for the investigations around why batteries are draining and why frequencies are switching due to interference in the environment. If I was to start again I would not choose the Pyronix wireless alarm system.
5 December 2025
Unprompted review
They consistently address my concerns…
They consistently address my concerns quickly and efficiently!
2 December 2025
Unprompted review
Reply from Pyronix
Hi Joel, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Reply from Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolute patients of the call taker.
19 November 2025
Unprompted review
Reply from Pyronix
Hi Kevin, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I needed help with a customers panel.
I needed help with a customers panel.
Spoke with the technician team who was able to fully resolve the issue.
Well done
6 November 2025
Unprompted review
Reply from Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support from the engineer
Great support from the engineer, sorted issue within a couple of mins
31 October 2025
Unprompted review
Reply from Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Connecting to the app
Excellent service as always.
Polite and patient with an elderly engineer!!
28 October 2025
Unprompted review
Reply from Pyronix
Hi Malcolm, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Thanks for great service as always
Thanks for great service as always.
Vince
Sun Security Service s
27 October 2025
Unprompted review
Reply from Pyronix
Hi Vincent, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support, as always
Took over an existing alarm panel for a new customer today. Needed to speak to tech support, so they could talk me through it.
Really helpful technician, quick service and quick resolution. Great service, as always
15 October 2025
Unprompted review
Reply from Pyronix
Hi Steve, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.