The people at Ajax really goes the distance to make it easy; not only for the end-user, but for installers as well. Their products and services offer practical solutions to real-world challenges. Sol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I own a second home in Spain, its in the country and we often have local power cuts, the alarm system battery will cover for most but not all. We can be left without alarm cover for days until someon... See more
Company replied
Fine system, works perfectly. Installation was done by a security company, but was relatively easy to install. The alarm does not go off immediately there is a time lag of around 20-30 seconds for it... See more
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I’m using both the different type of sensors with a hub and also the camera system. The hub and the sensors are superb the camera system is okayish vs competitors (you could perhaps find better soluti... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent technical support
Excellent technical support: clear, thorough, professional, and genuinely focused on diagnosing the issue step by step.
30 September 2026
Unprompted review
Reply from Ajax Systems
Hello Patrizio,
We are thrilled to hear that our customer service met your expectations. Providing patient, meticulous, and expert assistance to resolve any difficulties is always our top priority, and your kind words mean a lot to our team.
Best Regards,
Max Brin
I spoke to someone this morning and she…
I spoke to someone this morning and she was great. She asked to have access to my system and literally helped change all my settings to the way I needed them. She explained it to me. I had no idea from the few times I called prior that this could be done. So I thank her her. I wish I could remember her name but if the company is reading this you can figure out who I spoke to and commend her!
30 September 2026
Unprompted review
Reply from Ajax Systems
Hello Pamela!
Thank you very much for sharing this wonderful feedback! We’re delighted to hear that our support specialist was able to help configure your system exactly as you needed and explain everything along the way. We’ll be happy to pass your kind words on to the team and make sure her efforts are recognized.
Best regards,
Max Brin
Great system
Great system, have had it installed for 6 months with no issues to date. Would recommend.
30 September 2026
Unprompted review
Reply from Ajax Systems
Hello Stuart,
Thank you for the positive feedback. We are happy to hear that your setup has been running smoothly for six months.
Best Regards,
Max Brin
Overall
Overall, Ajax has a great product. I would choose it again, but there are certain existing limitations (purely software based) that I wish Ajax would resolve. In my experience, I would love to use the Ajax Button as an arm-only control. This is not possible and must be done with a third-party button and an Ajax transmitter. Secondly, you cannot repurpose the Space Control buttons (or possibly have a different fob with customisable buttons) to open gates, etc. Lastly, you cannot operate sequential macros such as disarm and open gate. For basic operation, it's great. For advanced users, I would like the developers to give us more flexibility.
30 September 2026
Unprompted review
Reply from Ajax Systems
Hello Riccardo!
Thank you for your detailed feedback and for choosing Ajax. We’re glad to hear that you’re happy with the system overall. We appreciate your suggestions regarding more flexible Button configurations, customizable SpaceControl functions, and sequential automation scenarios. We’ll share your feedback with our relevant team for consideration as we continue to develop the Ajax ecosystem.
Best regards,
Max Brin
Amazing support from Ajax
29 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your kind feedback! We’re delighted to hear that you had a great experience with our support team. We truly appreciate your trust and recognition.
Best regards,
Max Brin
Been using AJAX for about 2 1/2 years…
Been using AJAX for about 2 1/2 years now and it just works, most of the time.
I used to use Verisure for my home alarm but through the years it had multiple false alarms and the customary price increases etc etc made me move to AJAX.
I've had a few user error causing false alarms such as panicking over the key input or dropping the tag etc etc but for the 2 years I've had it, there has only been one alarm caused by technical fault regarding the keypad which refused to respond.
The best thing about AJAX is the alarm but a close second are their support. At least in my timezone they're near instant on email and always kind and helpful, not always possible to resolve issues but close to.
If you're a Verisure customer who feels cheated by their absurd prices and predatory practices, know that at least thus far, an AJAX system is actually owned by you.
I don't feel that lock-in when buying new devices.
29 September 2026
Unprompted review
Reply from Ajax Systems
Hello Rickard!
Thank you very much for sharing such a detailed review and for choosing Ajax for your home security over the past 2.5 years. We’re glad to hear that the system has proven reliable for you and that our support team has been consistently quick, kind, and helpful. We truly appreciate your trust and your recognition of the flexibility Ajax provides.
Best regards,
Max Brin
Great Alarm system!!
Great Alarm system!!! Creators of it thought about everything. Simple to install, million options, upgrades, great design. Another thing that makes them great is the best customer service. Even it was not the system’s mistake they helped me to resolve it very fast.
25 September 2026
Unprompted review
Reply from Ajax Systems
Hello Darko!
Thank you very much for your detailed and kind feedback! We’re delighted to hear that you appreciate the system’s design, flexibility, and ease of installation. It’s especially great to know that our customer support was able to help you resolve the issue quickly, even though it wasn’t related to the system.
Best regards,
Max Brin
As a certified installer I can honestly…
As a certified installer I can honestly say that AJAX is a superb product with a superb technical support team.
29 September 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you so much for your wonderful feedback. It means a lot to hear such high praise from an experienced professional. We take great pride in delivering top-tier security solutions alongside a dedicated help team, and knowing that our efforts support your work so effectively is truly rewarding. We greatly appreciate your partnership and support.
Best Regards,
Max Brin
Easy to install and set up.
Easy to install and set up though i havent quite mastered setting up the keypad yet i still need to find the correct help video. 😂😂
28 July 2026
Unprompted review
Reply from Ajax Systems
Hello William,
We are happy to hear that setting up your new device went smoothly. We appreciate your feedback regarding the pad controls and hope you find the instructional guide helpful soon.
Best Regards,
Max Brin
Reply from Ajax Systems
Hello Paul,
We are happy to hear that your experience was so smooth and that our helpful staff provided you with exceptional service. Thank you for taking the time to share your positive feedback with us.
Best Regards,
Max Brin
Impressive response times to questions
I am considering getting an Ajax security system and had some technical questions. The technical team responded within hours on two occasions and provided detailed and helpful details. I am impressed and it gives me the confidence to switch to their system.
26 September 2026
Unprompted review
Reply from Ajax Systems
Hello Kirstine,
Thank you for taking the time to share your experience! We are thrilled to hear that our support team was able to answer your inquiries quickly and thoroughly. Providing reliable assistance is a top priority for us, and we are delighted that our service has given you full confidence as you prepare to transition to our security setup. We look forward to welcoming you onboard!
Best Regards,
Max Brin
Settings challenges
I brought up a few settings challenges, and the Ajax team walked me through them, offered suggestions, and pointed me in the right direction to support my customer. The response time blew me away with how quickly they responded. Over the top!
25 September 2026
Unprompted review
Reply from Ajax Systems
Hello Patrick!
Thank you very much for your kind feedback! We’re delighted to hear that our team was able to guide you through the settings challenges and provide useful suggestions to support your customer. We’re especially glad that you were impressed by the speed of our response. We truly appreciate your trust and recognition.
Best regards,
Max Brin
I had problem to find admin account for…
I had problem to find admin account for hub, and no doubts Ajax support is one of best responsibile service for everything.
Fast and furios.😀
26 September 2026
Unprompted review
Reply from Ajax Systems
Hello,
It is wonderful to hear that our customer support team was able to quickly assist you with accessing your hub settings. Providing fast and reliable help whenever a problem arises is always our top priority, and we truly appreciate your positive feedback and support.
Best Regards,
Max Brin
Reply from Ajax Systems
Hello Davide!
Thank you very much for your kind feedback! We’re glad to hear that you appreciated our support and found it quick and attentive. We truly value your trust and recognition.
Best regards,
Max Brin
Very helpful and get back to you…
Very helpful and get back to you instantly thank you
25 September 2026
Unprompted review
Reply from Ajax Systems
Hello Seth!
Thank you very much for your kind feedback! We’re glad to hear that you found our support helpful and appreciated the quick response. We truly value your trust and support.
Best regards,
Max Brin
Great support in resolving my issue
Great support in resolving my issue. The response was very quick and efficient. Thank you for the excellent service!
25 September 2026
Unprompted review
Reply from Ajax Systems
Hello Brian!
Thank you very much for your kind feedback! We’re glad to hear that our team was able to resolve your issue quickly and efficiently. We truly appreciate your trust and your recognition of our service.
Best regards,
Max Brin
Support is super helpfull
24 September 2026
Unprompted review
Reply from Ajax Systems
Hello Arto!
Thank you very much for your kind feedback! We’re glad to hear that you find our support team so helpful. We truly appreciate your trust and recognition.
Best regards,
Max Brin
The Ajax technical support team were very helpful
The Ajax technical support team were very helpful and patient. After suggesting and working through various steps in order to identify and resolve the issue, it was eventually discovered that a bug in an earlier version of the app was the cause of the problem. I have since installed the updated version of the app and everything seems to be working as it should. I’m hopeful that the problem has been resolved.
17 September 2026
Unprompted review
Reply from Ajax Systems
Hello Pina!
Thank you very much for sharing your detailed experience. We’re glad to hear that our technical support team was able to patiently work through the troubleshooting steps with you and identify the cause of the issue. We’re pleased that the updated app is now working as expected, and we truly appreciate your trust and understanding throughout the process.
Best regards,
Max Brin
EXCEPTIONAL SUPPORT
This technical support team are second to none! They have always been able to answer any question/scenario I have given them, and they are unbelievably quick at doing so.
David - Mediacoms Ltd
22 September 2026
Unprompted review
Reply from Ajax Systems
Hello David!
Thank you very much for your fantastic feedback! We’re delighted to hear that our technical support team has consistently been able to answer your questions and provide quick assistance. We truly appreciate your trust and recognition of their expertise and dedication.
Best regards,
Max Brin
Always there to help
22 September 2026
Unprompted review
Reply from Ajax Systems
Hello Claudiu!
Thank you very much for your kind feedback! We’re glad to know that our team is always there when you need assistance. We truly appreciate your trust and support.
Best regards,
Max Brin
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