I can not commend the two delivery men enough. The delivery of our bed and freezer was their last drop for the day. They were courteous, polite and took their time to do things right. They respected... See more
Company replied
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Review summary
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The gentlemen and staff made me full aware with update texts and phone call to estimate my delivery on time Fabulous delivery couldn't be helpful enough, both men had fantastic people skills . Outs... See more
Company replied
The delivery drivers Gordon and Davie were extremely helpful and went above and beyond what they should do. Mention also to Rosie at the call centre who couldn't have been more helpul. Excellent ser... See more
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Informed of delivery every step of way by phone and text. Arrived on time. Pleasant and helpful delivery person. Careful of property. Item well packaged. All round 5 star plus delivery service.
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
265K reviews
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Quick and easy delivery on time
Quick and easy delivery on time. Delivery men were very accommodating and of great help
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
all good thanks..............
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery was excellent
Delivery was excellent. No complaints. Although they had to lug a double bed up an elevated drive and assemble. They did not complain. Very happy with the service.
Normally we get a lot of excuses to get out of the contract once they see the drive. But these guys were spot-on.
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your fantastic 5-star review! We are delighted to hear that you were so pleased with your delivery service. Navigating a steep driveway with a heavy bed is no small task, so it is wonderful to know our team tackled the challenge efficiently and assembled your item without any hesitation or fuss. Going above and beyond to ensure a smooth, hassle-free experience is what we strive for, and your kind words mean a lot to us. We truly appreciate your feedback and hope you enjoy your new bed!
Informed by email when parcel could be…
Informed by email when parcel could be expected to arrive.
Arrived as expected.
Very helpful staff.
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your experience. We are delighted to hear that you were kept well informed about your delivery timeframe, that your parcel arrived right on schedule, and that our staff were very helpful. Your kind feedback is greatly appreciated.
Kept well.informed with delivery timr…
Kept well.informed with delivery timr and no issues
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent communication
Excellent experience - the communication and updates are fantastic. Tracker online was particularly useful. The delivery team were careful and polite.
23 September 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that our tracking updates were helpful and that our delivery team provided careful, polite service. Your kind words motivate our team to continue delivering reliable and customer-focused experiences.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Clear indications
Very pleased with the updates by email, text, tracker and phone call . I was updated right through to meeting the 2 lads that delivered to my house, the beds were packed well apart from 2 nicks that you could see on the outside base and this had actually damaged the base material, disappointing but only realised after signing for the delivery , contacted Archers by webchat and the matter is being dealt with, the 2 lads that delivered the beds were very polite and helpful.
Would have been 5 stars if the base wasn’t damaged
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review and feedback. We are glad to hear that you enjoyed the communication updates and that our delivery team provided polite and helpful service.
We are very sorry to learn about the damage to your bed base. We understand how disappointing this must have been after looking forward to your order. It is good to know that you have already reached out to our webchat team, and we appreciate your patience while the matter is being resolved for you.
A very Polite & Helpful Service.
Your staff informed of it's arrival, they unpacked the item and placed it in my lounge and put the empty box in the garage. Very polite and helpfull.
Kind Regards
John
10 October 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to leave such a fantastic 5-star review. We are delighted to hear that our delivery team communicated their arrival time clearly and provided such thoughtful service. It is wonderful to know they took care of unpacking your item, placing it exactly where you needed it in your living area, and tidying away the packaging in your garage. Our staff strives to be courteous and accommodating at all times, and your kind feedback will certainly be passed along to the team.
Great service
Reliable, professional and efficient service. Darren and Callum were polite, friendly and completed installation as ordered.
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your installation experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery drivers were very pleasant
Delivery drivers were very pleasant. Rang me to let me know they were so far away and would be this amount of time. Delivered it into home/doorstop and were efficient
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review and feedback on your delivery experience. We are delighted to hear that our drivers kept you updated on their arrival time and provided a polite, efficient service by bringing your order right into your home. Your kind words are greatly appreciated and motivate our team to keep delivering top-quality service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and our friendly team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Great delivery by two young and…
Great delivery by two young and competent delivery men who were polite and careful with the product. My only comment is that it would be helpful to have the delivery time frame earlier the night before
6 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your experience with us. We are delighted to hear that our delivery team was polite, careful, and competent while handling your item. We also appreciate your constructive feedback regarding the timing of our notification the evening before, as helpful comments like yours allow us to continuously improve our service.
Delivered on time and on the correct day
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your items arrived right on schedule and as expected. We truly appreciate you taking the time to share your kind comments with us.
Delivered on time in good order.
Delivery was well tracked, with updates along the way. Large package was brought inside .
10 October 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are very pleased to hear that you were kept well-informed with regular tracking updates and that our team assisted in bringing your large package inside. Your kind words are greatly appreciated and motivate our team to continue providing reliable, customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very efficient & helpful
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great delivery service
Great delivery service. Convenient shipment tracking and the option to customize the delivery time. Updates via email and SMS.
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are delighted to hear that you enjoyed our convenient tracking, delivery customization options, and notifications. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great service
Kept up to date with delivery time, phone call to say when they were 30 minutes away. Bed taken to bedroom and both men were polite.
9 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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