Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
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Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery drivers were polite and efficient. Providing excellent customer service is something we take great pride in.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the overall service provided. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery experience
We were kept up to date with times. Delivery people were polite and very quick. Overall an excellent service.
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you were kept informed and that our delivery team was polite and quick. We appreciate your kind words.
No Problems here
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Friendly & courteous delivery men who…
Friendly & courteous delivery men who kept me well informed of their delivery time
17 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team was friendly and courteous, and that they kept you well informed about your delivery time.
Brilliant helpful delivery staff
Brilliant helpful delivery staff. Thank you.
19 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that our delivery staff were brilliant and helpful. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
delivery on time and package delivered…
delivery on time and package delivered safely and in good condition, driver very helpful.
20 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time, the package was safe and in good condition, and our driver was very helpful. Your kind comments are greatly appreciated.
The delivery guy was friendly
The delivery guy was friendly, polite and very helpful. He brought the item into my house and placed it where I wanted it in my living room. Thank you.
18 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that our delivery team was friendly, polite, and very helpful, and that they placed your item exactly where you wanted it in your living room. Your kind feedback is greatly appreciated and will be shared with the team.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
AIT twice ignored the information I…
AIT twice ignored the information I gave them relating to road closures and access times to the property. Delivery team refused to use the trolley to wheel the item to the door.
19 August 2026
Reply from AIT Home Delivery UK Ltd
We're sorry to hear about your experience.
We understand your frustration that information you provided regarding road closures and access restrictions was not taken into account. Clear communication is important to help ensure deliveries are completed as smoothly as possible, and we appreciate how disappointing this must have been.
We are also concerned by your comments that the delivery team refused to use a trolley to transport the item to your door. Please accept our apologies for any inconvenience caused.
Your feedback regarding the handling of the access information and the service provided by the delivery crew will be raised with the relevant teams for review.
Thank you for taking the time to share your experience with us.
Fast delivery
Fast delivery, I was kept up to date with expected times of delivery and was called 30mins before delivery. Courteous staff
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that your delivery was fast and that you were kept well-informed with updates, including the call before arrival. It's fantastic to know that our staff were courteous throughout the process.
Delivery team were absolutely brilliant…
Delivery team were absolutely brilliant placed parcel exactly where I wanted. Were very friendly and polite
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We are delighted to hear that you experienced great all-round service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery guys were awesome
Delivery guys were awesome, kept me updated on delivery times & helped me out so much.
Give them a bonus.
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear that our delivery team was awesome, kept you updated on delivery times, and helped you out so much. Your kind comments are greatly appreciated and will be shared with the team.
garden beautiful on and the driver…
delivery was spot on and the driver most help full and kind and it looks beautiful and tha in my eye is second to none great for the money and we love thank you for your serves well done
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that your delivery was spot on and that our driver was helpful and kind. It's fantastic to know that you are so pleased with your purchase and found it to be great value. We truly appreciate your kind words and are thrilled that you love it.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive feedback on your delivery experience. We are pleased to hear that your delivery arrived on time and that everything went smoothly. We appreciate you taking the time to share your experience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived on time and that you were pleased with the communication throughout the process. Your kind comments are greatly appreciated.
Delivered when expected professionally…
Delivered when expected professionally and polite manner
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived as expected and that our team provided a professional and polite service. We truly appreciate you taking the time to share your kind comments.
Overall service was very good
Overall service was very good, got updates and very accurate delivery time window. Driver called to inform me that he would be arriving in 30 minutes and he did. Smooth and stress free delivery.
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful 5-star review! We are delighted to hear that you found our overall service very good and appreciated the updates and accurate delivery time window. It's great to know that the driver's call and punctual arrival contributed to a smooth and stress-free delivery experience for you.
Delivered on time and great…
Delivered on time and great communication thank you all round great service.
20 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that you appreciated our communication throughout the process. We're pleased you received great service all around.
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