Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Arrived an hour later than stated but was communicated. Arrived a few days after ordering. Was a heavy item and they carried all the way through to the garden. Overall a good service
19 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your delivery experience. We appreciate you acknowledging the communication regarding the slight delay and are pleased our team was able to assist with the heavy item by carrying it to your garden. Your feedback is greatly valued.
Delivered ahead of time which was…
Delivered ahead of time which was great. I was kept informed of delivery throughout the whole process. Great delivery experience 👌
18 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review! We are delighted to hear that your delivery arrived ahead of time and that you were kept informed throughout the entire process. It's wonderful to know you had a great delivery experience.
Quick and efficient mattress deivery
We were kept informed by e mail and text when our mattress would be delivered.
On the day the driver let us know the expected arrival time for the delivery .
When the 2 delivery men arrived they promptly took the mattress upstairs, then explained exactly what to do and how long to leave the mattress to expand, before removing our old mattress for disposal !
Very impressed with the slick delivery service !
17 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your excellent delivery experience. We are delighted to hear that our communication, from email and text updates to the driver's notification, kept you well-informed every step of the way. It's wonderful to know that our delivery team handled your mattress with care, provided clear instructions, and efficiently removed your old mattress. Your feedback about our "slick delivery service" is greatly appreciated!
Excellent Service
Excellent service. Kept me informed all the way. Thank you. Polite staff, great communication and emails.
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear that you experienced excellent service and that you were kept well informed throughout. It's fantastic to know that our staff were polite and that our communication met your expectations.
Brilliant service,kept updated and…
Brilliant service,kept updated and promised call morning of delivery was recieved... 2 guys that arrived polite and very professional excellent service 👏 👌
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you received brilliant service and were kept updated, including the promised call on the morning of delivery. It's fantastic to know that our two delivery guys were polite and very professional, providing excellent service.
Just had my first delivery from AIT…
Just had my first delivery from AIT home delivery. They emailed me with updates about my delivery they rang me 40 minutes before they planned to make sure I was at home. The biggest shock was the 2 man delivery wow its along time from i got service like that. The guys where polite and place the item where I asked . Very happy with the company I hope they keep up the good work. Thanks guys
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your fantastic review! We are delighted to hear that you experienced such excellent service from our team. It's wonderful to know that our communication, from the updates to the 40-minute call ahead, was helpful. We're especially pleased that our two-man delivery team was polite and placed your item where you asked. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery was prompt
Delivery was prompt, good communication and on time, as promised by the driver
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery was prompt, that communication was good, and that it arrived on time, as promised. Your kind comments are greatly appreciated.
Two very nice young men both very…
Two very nice young men both very polite delivered with care.
18 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team was polite and delivered your items with care. Providing a professional and careful service is something we take great pride in.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery personnel were pleasant, courteous, and efficient. Your kind comments are greatly appreciated.
I was kept informed about my delivery…
I was kept informed about my delivery date as soon as I had bought my item ,then I was given an hour slot on the day which was perfect for me and the driver sent a txt message to say he was 30minutes away ,I wish all courier companies were this efficient, thank you .
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you were kept informed about your delivery every step of the way, from purchase to the precise delivery slot. It's fantastic to know that our driver's text message helped make the process so efficient for you.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that our team was friendly and careful with your item. We appreciate you taking the time to share your experience.
Great service
Great service! Delivered exactly on time, and the package arrived in perfect condition. The driver was incredibly nice and polite. Highly recommended!
19 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you received great service and that your package arrived exactly on time and in perfect condition. It's especially rewarding to know that our driver was incredibly nice and polite. We truly appreciate your high recommendation!
Great communication regarding delivery…
Great communication regarding delivery with regular updates. Delivery was within time allocated, driver was very polite.
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you experienced great communication regarding your delivery with regular updates. It's fantastic to know that your delivery was within the allocated time and that our driver was very polite.
Tracking comms were excellent, smooth delivery.
Tracking communication was excellent. I was given a 2-hour window and then a phone call when delivery was imminent. The delivery people were friendly and helpful and delivered a very heavy package (new powerchair) to the room of my choice in exactly the place that was asked. So glad the vendor chose AIT, as this delivery could not have gone smoother. Thanks, AIT!
19 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your fantastic review! We are delighted to hear that your delivery experience was so smooth and positive. It's wonderful to know that our tracking communication, including the 2-hour window and the call when delivery was imminent, was excellent and helpful. We're especially pleased that our delivery team was friendly, helpful, and able to deliver your heavy powerchair exactly where you needed it. Your kind words are greatly appreciated and motivate us to continue providing outstanding service.
Really nice and polite
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you found our team to be very nice and polite. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team was friendly and kept you consistently updated regarding your delivery. We truly appreciate you taking the time to share your kind comments.
Phone call to let you know exact delivery time
Big item delivery, delivered and placed where asked, friendly delivery men,
19 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your big item delivery was placed exactly where you requested and that our delivery team was friendly. Your kind comments are greatly appreciated.
I was kept informed of delivery
I was kept informed of delivery, the delivery men were polite and respectful.
19 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept informed of your delivery and that our delivery men were polite and respectful.
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback. We're pleased to hear that your delivery arrived promptly and that the overall process went smoothly.
However, we're sorry to learn that our team were unable to assist with moving the very heavy boxes. We understand that this was disappointing, particularly given the weight of the items involved. While we're glad the delivery itself was completed successfully, we appreciate that additional assistance would have improved your experience.
Your comments are valuable to us and help highlight areas where customer expectations may not have been fully met. Thank you again for your balanced feedback, and we appreciate you sharing both the positive and constructive aspects of your delivery experience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that our team was very helpful and friendly. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.