Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
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Good communication regarding delivery
Good communication regarding delivery
Pleasant and efficient
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our communication was good and that our service was pleasant and efficient. Your kind comments are greatly appreciated.
Radiator delivery
Plenty of advance info, driver called before he came. Polite driver. Good service all roind
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received plenty of advance information and that our driver called before arriving. We're also pleased that you found our driver polite and the service good all around.
Great service
Great service. Kept up to date with tracker info, then a phone call. Delivered with no fuss, on time, friendly couriers. Cannot fault it.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you experienced great service and were kept up to date with tracker information and a phone call. It's fantastic to know that your delivery was on time and that our couriers were friendly.
Ordered and delivered so quickly
Ordered and delivered so quickly. Item purchased is excellent. The delivery person was very pleasant and polite. Service is top rate. Thank you.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that your order was delivered so quickly and that you are pleased with your purchase. It's especially rewarding to know that our delivery person was very pleasant and polite, and that you found our service top-rate.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery was great and that our team was friendly. Providing efficient and excellent service is something we take great pride in.
Good communication from driver
Good communication from driver. Very pleasant interaction when they arrived and most helpful. Respected my home. Overall 10/10 service. Thank you.
21 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you had such a positive interaction with our driver and that they communicated well and were helpful upon arrival. It's especially rewarding to know that they respected your home. We appreciate your 10/10 rating!
Excellent service
The delivery men were very professional. They must have been in and out the house within minutes
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service.
Swift delivery, excellent tracking facility, with regular updates via text and a call from the driver to say he was 30 mins away. Very polite and friendly driver. Cannot fault the service.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful 5-star review! We are delighted to hear that you experienced swift delivery and found our tracking facility excellent, with regular updates via text. It's fantastic to know that the driver's call and polite, friendly service contributed to such a positive experience.
I like the product and it was delivered…
I like the product and it was delivered in the indicated time slot.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Knew when they were coming
Knew when they were coming, phoned just before arrival and polite pleasant drivers
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
They were very helpful and friendly and…
They were very helpful and friendly and polite
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that our team was very helpful, friendly, and polite. Your kind words motivate us to continue providing excellent customer-focused service.
Amazing delivery tracking system
Amazing delivery tracking system. The delivery staff were very patient and polite.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found our delivery tracking system amazing and that our delivery staff were patient and polite.
I got what I wanted with no damage and…
I got what I wanted with no damage and fast delivery
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Two very polite young men popped out…
Two very polite young men popped delivery where asked. Prompt.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team were polite and prompt, and placed your delivery exactly where you requested. Your kind words are a great encouragement to our team.
Excellent service
Excellent service. Quick delivery from date of purchase and on the day. Professionalism of the two gents that did the delivery was superb.
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your excellent review and for taking the time to share your positive experience. We are delighted to hear that you received quick delivery and that the professionalism of our delivery team was superb. Your kind words are greatly appreciated.
They delivered the super king size…
They delivered the super king size mattress to my room and left it there instead of putting it on the bed. They just left saying that we cannot put it on the bed. I have back issues and puttingbthis huge mattress on the bed worsened my back pain.
22 August 2026
Arrived outside of time set.
Arrived outside of time set.
Told we were no 2 on delivery but I think we were no 3
22 August 2026
Very courteous delivery men all went ok
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery men were courteous and that everything went well. Providing excellent customer service is something we take great pride in.
Amazing communication from the…
Amazing communication from the beginning to the end! Well done guys!!!
22 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our communication was excellent from start to finish. We truly appreciate your kind comments.
An absolutely amazing home delivery service
Everything was flawless from the beginning to the end, two man delivery and they asked me where I want to items. Fantastic service.
22 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that everything was flawless from beginning to end. It's fantastic to know that our two-man delivery team provided such fantastic service and confirmed your preferred placement for the items.
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