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AIT Home Delivery UK Ltd Reviews 

256,509
•
TrustScore 4.5 out of 5

4.6

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Evaluating 60,908 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly delivery teams for being extremely polite, helpful, and efficient when bringing heavy items directly into their homes. Consumers genuinely appreciate the reliable communication, noting that drivers routinely call in advance and arrive promptly within the scheduled time frames. Many reviewers also mention that staff went above and beyond to assist with unpacking and placement. Some people were dissatisfied with occasional scheduling delays and a lack of timely communication regarding unexpected changes. A few customers also mentioned frustrating instances where delivery staff struggled with basic tasks, installations, or failed to properly complete the job.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting timely arrivals and helpful... See more

Staff

Users describe positive interactions with staff, often highlighting polite, helpful, and efficient delivery... See more

Service

Customers consistently note positive experiences with service, highlighting great communication, professional... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery, expressing mixed feelings about their... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I could not fault the entire delivery process. My car port was delivered within the given time frame and I received the promised phone call from the driver about half an hour prior to arrival. Driver... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery service! They arrived early, were easy to track, rang to confirm estimated time. Very helpfully unpacked and took packaging away as arranged. Carried furniture into the garden f... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery service from Nav and Shaan! Really pleased with the service. Nav and Shaan kept us updated throughout, letting us know where they were and when to expect the delivery. They... See more

Company replied

Rated 5 out of 5 stars

I was worried as I hadn’t used this company before but I needn’t have been. Very efficient and professional delivery of the mattress I ordered. The two young gentlemen who delivered my order could not... See more

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

257K reviews

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4.6

All reviews

(256,509)

58,637 reviews in the last 12 months

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Rated 3 out of 5 stars

Was ok

Was ok. Delivery guys very grumpy but I was the last of the day…. Knocked quite a few of my plant pot out of the way in the proceeds but was delivered in one piece at least - no damage

16 August 2026
Rated 5 out of 5 stars

The delivery guy went above and beyond…

The delivery guy went above and beyond to accommodate for the delivery, really pleased, thank you again 🙂. We have 2 doors to the property and one of them is not used but looks like a front door. When I asked to move the item to the other door, he kindly did that so very grateful for that, it was a heavy box too.

16 August 2026

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