AiroLuggage Reviews 

202
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service and helpful staff, noting their responsiveness and guidance throughout the process. Many people found the overall service reliable, efficient, and straightforward, appreciating the seamless user experience and peace of mind it provided. Deliveries often arrived on time, with many reviewers highlighting quick transit times and items arriving intact. However, some customers also noted significant issues with delivery, including missed pickups, delays, and instances where items were damaged or lost. A few other people also felt that there were problems with partner couriers, such as conflicting information, unexpected charges, or difficulties with customs forms. Some reviewers were not happy with aspects of customer service, mentioning unhelpful responses or a lack of resolution for their concerns.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, efficient, and... See more

Service

Clients share positive opinions on service, describing it as excellent, efficient, reliable, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as amazing, pleasant, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, dedication, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more

Rated 5 out of 5 stars

Prompt reply on WhatsApp about the service. They managed to get me updates about the pickup . Follow up taken on the delivery also. Always check with them how the collection is going to work they h... See more

Rated 5 out of 5 stars

Everything arrived quickly and intact! We send 18 boxes of various sizes, 3 suitcases, large golf bag with clubs and cart and some large artwork. Great customer support when I had questions about the... See more

Rated 5 out of 5 stars

Nothing to fault. Everything delivered to the right place, and on time, and in one piece. Also worth mentioning that the customer service is beyond amazing. Easily reachable via WhatsApp which was e... See more


Company details

  1. Transportation Service

Information provided by various external sources

Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.


Contact info

4.2

Great

TrustScore 4 out of 5

202 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(202)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Just had an important and precious…

Just had an important and precious piece of lost luggage brought home to the UK from South Africa. John was always accessible and easy to talk to. Airoluggage was also considerably cheaper than other companies we searched. Well done airoluggage. We shall look for you next time we need assistance with luggage and or cargo transport.

8 May 2019
Unprompted review
Rated 5 out of 5 stars

We sent 2 ski bags 2 Austria

We sent 2 ski bags 2 Austria. Everything went like clockwork and when I couldn't figure out how to print the labels, the team at Airoluggage was happy to help. I would use them again!

16 April 2019
Unprompted review
Rated 5 out of 5 stars

I would recommend

I would recommend: Being a first time user I was naturally a bit anxious to ensure my skis arrived on time, otherwise I've had to hire. They collected and delivered on time. No fuss. Great service thanks !

1 April 2019
Unprompted review
Rated 5 out of 5 stars

I like this company

I like this company, I sent my luggage to Lithuania, fast collection, quick delivery, good communication, any problems, going to use this service again.

21 March 2019
Unprompted review
Rated 5 out of 5 stars

Airoluggage: helping make travelling stress-free!

I have used Airoluggage twice now, and each time I have been very happy with the service provided. I have a long journey from where I live to the airport and not having to take my bags to the airport, and then skipping the baggage collection when I arrive on holiday is a godsend! I always recommend this company to my friends and family as the customer service is great and the prices are very competitive.

20 March 2019
Unprompted review
Rated 5 out of 5 stars

Consistently great service at a good price

I have used Airoluggage several times to send bags in both directions between the UK and continental Europe. The service has been consistently high quality and personal at a good price. Any issues have been dealt with efficiently and quickly.

17 March 2019
Unprompted review
Rated 5 out of 5 stars

super service!

I used this service for the first time a couple of weeks ago for a return trip and would highly recommend it to anyone! It was so easy and stress free, simple to organise and John was contactable at all times to answer any queries I had. Luggage was picked up and arrived both ends of my trip at the time frame stated. Fantastic service and made my trip complete hassle free! Def be using this again for my future trips!

14 March 2019
Unprompted review
Rated 5 out of 5 stars

Super Service from AiroLuggage

Super service from AiroLuggage: One way journey? Yes, full car on the way back and an extra passenger and luggage. No problem! Travelling home in July going in June, need the labels before I travel? No problem! In a house not a hotel! No Problem! I need to book 2 cases! No problem!! So my two suitcases were checked in, and luggage labels ready to print, months before I needed to travel - how brilliant is that!!!

14 March 2019
Unprompted review
Rated 5 out of 5 stars

Super professional, highly recommended!

It’s the second time we use AiroLuggage and couldn’t recommend enough! They are super quick to respond and have such competitive rates. The luggage arrived within the times they provided and all arrived in good condition. Highly recommended, super professional company!

5 March 2019
Unprompted review
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