Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.
Contact info
160 City Road, EC1V 2NX, London, United Kingdom, United Kingdom
- 03333446692
- hello@airoluggage.com
- airoluggage.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good Service - Highly recommended!
Thanks for the service you provided to me! A few days ago I talked with one of your colleagues. She helped me, she was absolutely amazing, customer centric and reliable. Above all she gave me a very reasonable price. My packages deliverer earlier than it was expected. Good job you Airoluggage! .
I wish I'd thought of this years ago
As senior citizens we were finding it hard work dealing with our luggage when on holiday so we decided to try sending it by carrier. That was definitely one of our best decisions. AiroLuggage collected our cases from home and delivered it to our hotel in Rome then brought it home after our holiday. They let us know when they were collecting it and when it would be delivered and kept us updated on its progress. This meant we bypassed luggage dropoff queues and waiting at carouselles making going through airports a dawdle. It's more expensive than paying airline luggage charges but for the difference it's well worth it so we'll be using this service on all future holidays. Thanks to John Catterson for his prompt responses to our queries
Very good service
Very courteous and professional people and my luggage came promptly. Will definitely use them again.
My experience with Airoluggage was… fantastic!
My experience with Airoluggage was absolutely fantastic. Clear communication throughout the process and completely stress free. It truly is a door to door service and much cheaper than booking a second suitcase on with the airline I was travelling with. The bag was picked up from my house in Northern Ireland on a Thursday and arrived at my front door in Melbourne, Australia 4 days later in great condition. Would definitely recommend this service and will be using them again in the future.
Amazing & Friendly Service
I had never posted luggage abroad before, and the lady named Amy who helped me organise sending my suitcase was super!! I contacted them late into the evening, and Amy's response was so fast.
Thank you for all your help!!
Great service at a reasonable price...
I was nervous about shipping my bag back home, because it meant we would have to leave it at the hotel and out of our sight. I searched for possible carriers and came up with one that had a great website and really good prices. But, I had to make a decision over the weekend, and I quickly found that no one at the company would even respond to my enquires. As a last resort, I tried AiroLuggage. Their price was slightly higher, but I saw a chat button on the site and decided to try it. Honestly, i didn’t expect much, but almost instantly a chat was started with a knowledgeable rep. I probably bugged the heck out of these poor people, with question after question, but I finally decided to go ahead. So glad I did! At first I thought the bag would arrive in about 4 days, but it was collected at my hotel in Didcot on Monday and delivered in The Atlanta area Tuesday afternoon! This company provides incredibly professional service at a reasonable price. They are easy and friendly to deal with. We will definitely use them again!
Great service
Great service. All queries answered quickly. Luggage delivered on a Saturday which many companies do not offer. Will definitely use again and would recommend to other people.
Disappointed to say the least.
Extremely disappointed by John and his team.
Totally neglected through the process.
Would not recommend using this company at all.

Reply from AiroLuggage
Amazing amazing service!!!!
Excellent service from start to finish
The whole experience from start to finish was so easy. Sent luggage to malawi on the 5 day service. And everything was sorted out with John and there were no hidden costs or surprises. The only things hidden were the surprises and good little things. The luggage got to malawi on the 5th day as paid for.
Much better than airline service will…
Much better than airline service will definitely use in the future
Excellent
Excellent. I was a bit cautiousbut the service was great. Good value for money. Was collected on time. Arrived 3 days early.
Great value for money.
Very Smooth and Efficient
Very smooth, straightforward, fast and efficient service. Amazing support from John!
Kenny
Very convenient
Great service
Great personal service with John always available and very responsive.
The best company
This is the best company that I will recommend at any given time. Thanks to John who provided the best customer care.
Hassle free travel
Fantastic, door to door service. A real hassle free way to travel. Can't recommend enough.
AiroLuggage was a big help
AiroLuggage was a big help, delivered our luggage from Amsterdam to Manchester within a short period, what we were not able to manage with other delivery services The price was good, and I was informed properly about the pick up and delivery time. Thank You!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







