AiroLuggage Reviews 

189
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness and professionalism, ensuring pleasant and efficient interactions. People consistently highlight the exceptional customer service, noting its efficiency, responsiveness, and personalized approach. The overall service is often described as excellent, reliable, and straightforward, with many appreciating the smooth user experience. However, some people mentioned experiencing significant delays with delivery times, with items arriving later than promised or expected. A few other people also felt that there were issues with initial collection, including missed pickups or paperwork problems. These issues were sometimes attributed to third-party couriers like FedEx, leading to frustration for some customers.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting positive experiences such as... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and reliable,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its efficiency,... See more

User experience

Customers consistently report positive experiences, describing the process as straightforward, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, dedication, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more

Rated 5 out of 5 stars

Prompt reply on WhatsApp about the service. They managed to get me updates about the pickup . Follow up taken on the delivery also. Always check with them how the collection is going to work they h... See more

Rated 5 out of 5 stars

Nothing to fault. Everything delivered to the right place, and on time, and in one piece. Also worth mentioning that the customer service is beyond amazing. Easily reachable via WhatsApp which was e... See more

Rated 5 out of 5 stars

Everything arrived quickly and intact! We send 18 boxes of various sizes, 3 suitcases, large golf bag with clubs and cart and some large artwork. Great customer support when I had questions about the... See more


Company details

  1. Transportation Service

Information provided by various external sources

Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(189)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good Service - Highly recommended!

Thanks for the service you provided to me! A few days ago I talked with one of your colleagues. She helped me, she was absolutely amazing, customer centric and reliable. Above all she gave me a very reasonable price. My packages deliverer earlier than it was expected. Good job you Airoluggage! .

13 September 2019
Unprompted review
Rated 5 out of 5 stars

I wish I'd thought of this years ago

As senior citizens we were finding it hard work dealing with our luggage when on holiday so we decided to try sending it by carrier. That was definitely one of our best decisions. AiroLuggage collected our cases from home and delivered it to our hotel in Rome then brought it home after our holiday. They let us know when they were collecting it and when it would be delivered and kept us updated on its progress. This meant we bypassed luggage dropoff queues and waiting at carouselles making going through airports a dawdle. It's more expensive than paying airline luggage charges but for the difference it's well worth it so we'll be using this service on all future holidays. Thanks to John Catterson for his prompt responses to our queries

28 August 2019
Unprompted review
Rated 5 out of 5 stars

My experience with Airoluggage was… fantastic!

My experience with Airoluggage was absolutely fantastic. Clear communication throughout the process and completely stress free. It truly is a door to door service and much cheaper than booking a second suitcase on with the airline I was travelling with. The bag was picked up from my house in Northern Ireland on a Thursday and arrived at my front door in Melbourne, Australia 4 days later in great condition. Would definitely recommend this service and will be using them again in the future.

26 August 2019
Unprompted review
Rated 5 out of 5 stars

Amazing & Friendly Service

I had never posted luggage abroad before, and the lady named Amy who helped me organise sending my suitcase was super!! I contacted them late into the evening, and Amy's response was so fast.

Thank you for all your help!!

21 August 2019
Unprompted review
Rated 5 out of 5 stars

Great service at a reasonable price...

I was nervous about shipping my bag back home, because it meant we would have to leave it at the hotel and out of our sight. I searched for possible carriers and came up with one that had a great website and really good prices. But, I had to make a decision over the weekend, and I quickly found that no one at the company would even respond to my enquires. As a last resort, I tried AiroLuggage. Their price was slightly higher, but I saw a chat button on the site and decided to try it. Honestly, i didn’t expect much, but almost instantly a chat was started with a knowledgeable rep. I probably bugged the heck out of these poor people, with question after question, but I finally decided to go ahead. So glad I did! At first I thought the bag would arrive in about 4 days, but it was collected at my hotel in Didcot on Monday and delivered in The Atlanta area Tuesday afternoon! This company provides incredibly professional service at a reasonable price. They are easy and friendly to deal with. We will definitely use them again!

21 August 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. All queries answered quickly. Luggage delivered on a Saturday which many companies do not offer. Will definitely use again and would recommend to other people.

19 August 2019
Unprompted review
Rated 1 out of 5 stars

Disappointed to say the least.

Extremely disappointed by John and his team.
Totally neglected through the process.

Would not recommend using this company at all.

18 August 2019
Unprompted review
AiroLuggage logo

Reply from AiroLuggage

Dear Mr Orchard

We have checked our records and can see that we were in contact with you by phone and email throughout the process, and sent your personal documents to our network of customs agents to get this passed as quickly as possible .

The issue was South African customs. They decided to audit the luggage which is random but happens very seldom. This was a first for us.

Many thanks
Jo

Rated 5 out of 5 stars

Excellent service from start to finish

The whole experience from start to finish was so easy. Sent luggage to malawi on the 5 day service. And everything was sorted out with John and there were no hidden costs or surprises. The only things hidden were the surprises and good little things. The luggage got to malawi on the 5th day as paid for.

25 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. I was a bit cautiousbut the service was great. Good value for money. Was collected on time. Arrived 3 days early.
Great value for money.

19 July 2019
Unprompted review
Rated 5 out of 5 stars

AiroLuggage was a big help

AiroLuggage was a big help, delivered our luggage from Amsterdam to Manchester within a short period, what we were not able to manage with other delivery services The price was good, and I was informed properly about the pick up and delivery time. Thank You!

14 June 2019
Unprompted review

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