Jenny was extremely helpful and explained everything we have to do after our pet cocker spaniel, Macy, goes in for dental surgery. We were very worried as we were not sure how to proceed, but she put... See more
Company replied
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Review summary
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Reviews shaping this summary
Jennifer Addley was so very helpful and understanding with our pets situation. She was great at identifying our needs and assistance with our claim. Pointing me in the right direction and what to expe... See more
Company replied
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
It is rare to speak to someone on line who makes you and your questions feel valid . Lorna was so friendly and helpful- explaining everything clearly to me - without making me feel l should already... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I have had my little boy Milo for 6…
I have had my little boy Milo for 6 weeks. I had heard of Argria so I decided to contact them to take out insurance on him. Dachshunds are known for IVDD so I wanted to make sure I had enough cover for him should the worse happen. The woman I spoke to made it so easy, and she was really lovely in the phone. I felt like I'd known her forever. I'd recommend Argria every time. I don't know if they're more expensive but I don't care.
Thank you for taking care of Milo and me.
9 June 2026
Reply from Agria Pet Insurance
Hello Bobbie Scott
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found Alison great to talk to. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
I always feel great after speaking to…
I always feel great after speaking to Agria. They bend over backwards to help you and are so friendly.
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Linda Hilton
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello Oliver Begley
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Michelle. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Friendly , clear information given about claims process
Friendly , clear information, empathy shown towards my dogs situation. Good explanation of claims process
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Deb H
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Launa was extremely helpful
Launa was extremely helpful. Explained in a very understandable way and gave me good sound clear guidance. She was knowledgeable and pleasent in her delivery. Thank you launa
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello paula
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
I have 4 cats insured with Agria and…
I have 4 cats insured with Agria and every time I contact them they are polite , friendly and knowledgeable. At a time when you are probably experiencing difficulties with a pet they make claims and all that goes with it very simple and easy to navigate. Would definitely recommend and have done several times
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sue Randall
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Charlotte will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello Bernard Litman
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Zoya. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service
I had lots of questions about my policy. Kelly was excellent! what great customer service skills. So helpful and sirted my issues out with ease and professionalism x thank you.
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello G Gentle
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Kelly. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Lorna was very helpful
Lorna was very helpful, solved my query quickly. I was also impressed at the software that allowed her to see my screen.
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Victoria
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Lorna helpful. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
very helpful agent
The agent I spoke to was very helpful and understanding. The claim was processed within 5 working days
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Rachel Roocroft
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Helpful, friendly service
Lorna contacted me regarding a query I had raised, she was really friendly, helpful and sorted the problem within a few minutes. Thanks Lorna 🐾
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Elicia Rogers
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Incredibly helpful and straightforward
Incredibly helpful and straightforward, Lorna went out of her way and beyond what I was expecting, so many thanks!
11 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello James
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Great Customer Service
Brilliant service when I called Lorna was so helpful, explained it really simply and I left the call feeling like I knew what was going on. The website it clear and easy to use as well
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Rachel MacKenzie
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Brand new policy but pleased with the…
Brand new policy but pleased with the one months delay in 1st instalment and promise of a hamper 😁 was very friendly operator on the phone too.
15 June 2026
Reply from Agria Pet Insurance
Hello Carla
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. David will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service
Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, timelines, coverage etc.
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello ET
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Amazing customer service
Amazing customer service! Super friendly, practical and helpful. Wish all companies took their customer service as seriously as Agria!
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Helen
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Agria is the best by far
This is the second policy we have taken out. The first was for over 12 years until our dog passed. We had fabulous support from Agria and that is why we have gone back to them for our new furbaby.
8 June 2026
Reply from Agria Pet Insurance
Hello Unhappy
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Check on dental cover for my cat
I rang Agria to check whether dental cover was included in my cat Rodney's insurance. It was (thank goodness).
Not only did the Agria contact, Zoya, talk me through this but also helped me sort out my password to access the policy online. Thank you Agria, and in particular Zoya!
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Craig Barton
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very good customer service and…
Very good customer service and excellent price for the product
28 April 2026
Reply from Agria Pet Insurance
Hello Gillian Johnson
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful and easy to follow…
Very helpful and easy to follow conversation
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Simon Alcock
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michael. I know he’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
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