Our Golden Bailey is to undergo emergency surgery. Of course as a family this has caused us immense distress. We phoned Agria and spoke to Jennifer Addley from the company who went above and beyond in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennifer put me at ease and explained everything to me- talked me through next steps and what options I had for the claims as well as update my number and gave me a top tip for updating my contact... See more
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
Sheryl was absolutely lovely to deal with. I only needed some advice regarding whether I could use an Agria Cashback Voucher in conjunction with an insurance claim and she was very heipful and a pleas... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Agria Pet Insurance
Hello New Customer
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Clare is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Top pet insurance service
Brilliant service and the most friendly & helpful phone advisor I’ve ever spoke to. I still think they are expensive but better than other similar companies.
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello ruth turner
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Jenny will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful
Very helpful lady on the phone, was patient and explained things step by step. Quickly answered the phone and answered my questions straight away.
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Lucy
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great service helped with my enquiry…
Great service helped with my enquiry quickly and efficiently along with being very polite and a pleasure to deal with
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Adam Perry
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Jenny polite and a pleasure to deal with. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very friendly and quick to resolve my…
Very friendly and quick to resolve my request
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Clare
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello Kim Grossman
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michael. I know he’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Really helpful advice given
Really helpful advice given and many options for my query. Thoroughly recommend
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Denise Campbell
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Carol is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very professional company
First time contact and Lorna expertly talked me through everything and answered all my questions very professionally.
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Andy Scarr
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Lorna will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service,Very clear about…
Great customer service,Very clear about the insurance we've taken out for are pup
25 February 2026
Reply from Agria Pet Insurance
Hello Craig Shingler
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Clare. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Had Agria for previous pet who passed…
Had Agria for previous pet who passed and used them again for 2 new dogs, unbelievable service.
12 June 2026
Reply from Agria Pet Insurance
Hello Maura Groves
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Helpful and pleasant call handler
Helpful and pleasant call handler. Patient and knowledgable offered sound advice.
12 June 2026
Reply from Agria Pet Insurance
Hello Philip Goon
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sam will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
very helpful customer service.
11 June 2026
Reply from Agria Pet Insurance
Hello Mr. Connor
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Alison. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
The customer service was excellent
The customer service was excellent, lovely gentleman who was very helpful and reassuring. Thankfully I haven’t needed to claim but I have every confidence that Agria would give me their full support.
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Richard Budd
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Super helpful.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mr Benjamin Burnett
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Jenny is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Full marks!
I was after guidance for a claim that I will need to put in and Wendy was incredibly helpful, reassuring and knowledgable . Thank you very much Wendy.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Helen
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Wendy helpful and knowledgeable. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very nice fella
Very nice fella. Sorted my silly admin mistake with no palarva.
Have use agria for some time now never had any issues with them.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello MUTT CUTTS
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Polite and informative
Polite and informative. Usually quick to answer phone and helpful with any issues you might have
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Paul Hamilton
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Jenny will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Phone call dealt with quickly and efficiently
My phonecall was answered quickly. Charlotte was friendly, helpful and sorted everything out for me. Thank you.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello M Little
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Charlotte. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
I would highly recommend Agria pet…
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Michelle Farmer
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Andrea is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very friendly and knowledgable
16 June 2026
Reply from Agria Pet Insurance
Hello Mrs Karen
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Clare will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
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