Jenny was extremely helpful and explained everything we have to do after our pet cocker spaniel, Macy, goes in for dental surgery. We were very worried as we were not sure how to proceed, but she put... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jennifer Addley was so very helpful and understanding with our pets situation. She was great at identifying our needs and assistance with our claim. Pointing me in the right direction and what to expe... See more
Company replied
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
It is rare to speak to someone on line who makes you and your questions feel valid . Lorna was so friendly and helpful- explaining everything clearly to me - without making me feel l should already... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great customer service
I rang with a few questions about my policy and Michelle was absolutely fantastic. She was so friendly yet professional and explained everything in a really clear and easy to understand manner.
23 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Amy,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michelle was able to answer all of your questions and provide such friendly, professional service. Taking the time to explain things clearly and making sure our customers feel confident in their cover is exactly the experience we aim to deliver.
We'll be sure to pass your kind feedback on to Michelle, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
andrea was really helpful
andrea was really helpful as are all the Agria customer service people
23 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Claudia,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea was so helpful and that you've consistently had such positive experiences with our Customer Service team. Providing friendly, knowledgeable support is something we take great pride in, so it's lovely to know this has been reflected in your interactions with us.
We'll be sure to pass your kind feedback on to Andrea, I'm sure it will mean a lot to her. We'll also share your lovely comments with the wider Customer Service team, who will really appreciate your recognition.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Agria Pet Insurance
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie and ourselves and have made our claim “seamless”. The person we spoke with today was Shane, but thank you to everyone. We highly recommend Agria
23 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Lauren,
Thank you so much for your wonderful 5-star review ⭐️
We're so sorry to hear that Winnie is unwell and undergoing surgery. We can only imagine how worrying this must be for you, and we hope her operation goes well and that she's on the road to a full recovery very soon.
It means a great deal to know that our team has been able to support you during such a difficult time. We're delighted to hear that you've found the claims process seamless and that the care and empathy shown by our colleagues has made a positive difference. We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him. We'll also share your lovely comments with the wider team, who will really appreciate your recognition.
Thank you for your recommendation and for placing your trust in Agria to look after Winnie.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful nice to be able…
Shane was very helpful nice to be able to ask questions and get answers straight away
23 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Kate,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was so helpful and that he was able to answer your questions straight away. We know how important it is to receive clear, timely information, so it's great to know he made your experience a positive one.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Being able to talk to a human
Being able to talk to a human, not being rushed on the call
22 June 2026
Reply from Agria Pet Insurance
Hi Mrs T,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you appreciated being able to speak to one of our team and that you never felt rushed during your call. We believe taking the time to listen and provide personal support is an important part of delivering great customer service, so it's lovely to know that this made a difference to your experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Easy to contact by phone and friendly…
Easy to contact by phone and friendly and efficient member of staff.
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Philip,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found us easy to contact by phone and that you received such friendly and efficient service from our team. We know how important it is to make getting in touch as straightforward as possible, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Early days, I think you never know till you claim
Struggled a little with the website, so set up via phone. Really quick and easy. The rep was very friendly and helpful. Only had the policy a few weeks no problems so far. But let’s be honest you never know how good your insurance company is till you try and claim.
22 June 2026
Reply from Agria Pet Insurance
Hi Ian,
Thank you for taking the time to leave us a 4-star review ⭐️
We're pleased to hear that, although you experienced a few difficulties with the website, setting up your policy over the phone was quick and easy and that our representative was friendly and helpful throughout.
You're absolutely right that the true test of any insurer comes when you need to make a claim. We hope you never have to, but if the time does come, we'll be here to support you every step of the way and make the process as straightforward as possible.
Thank you again for your feedback and for choosing Agria. We hope we continue to meet your expectations.
Best wishes,
Liam
Customer Service Teams
Very friendly and helpful
15 June 2026
Reply from Agria Pet Insurance
Hi Michelle,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found our team to be so friendly and helpful. Providing a positive, supportive experience for our customers is something we pride ourselves on, so it's lovely to know we've made such a good impression.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
I phoned today to discuss some queries…
I phoned today to discuss some queries regarding my dogs policy. Lorna was very helpful and explained everything to me very clearly and was very patient with my questions.
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Lisa,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Lorna was able to help with your questions and that she took the time to explain everything clearly. We know how important it is for our customers to feel confident in their cover, so it's great to know her patience and support made your experience such a positive one.
We'll be sure to pass your kind feedback on to Lorna, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Excellent customer service
Excellent customer service, easy process and knowledgeable
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Catherine,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received excellent customer service and found the process so easy. It's fantastic to know that Shane was able to provide knowledgeable support and make everything as straightforward as possible.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Sharron was very helpful with all my…
Sharron was very helpful with all my questions
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Sharron was very helpful with all my questions
Hi Lisa,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sharron was so helpful and was able to answer all of your questions. We know how important it is to provide clear, supportive advice, so it's great to know she made your experience such a positive one.
We'll be sure to pass your kind feedback on to Sharron, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Rebecca,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such friendly, efficient and helpful service. We always strive to make every interaction as straightforward and positive as possible, so it's great to know he made such a good impression.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Christine,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found our team to be prompt, thorough and professional. Providing efficient, high-quality service is something we pride ourselves on, so it's lovely to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Amazing service
I spoke to Jenny who was amazingly helpful in regards to my claim. She was calm and chatty while I was a bit of a mess due to worry! Amazing service as always from Agria
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Laura,
Thank you so much for your wonderful 5-star review ⭐️
We're so sorry to hear that you've been going through such a worrying time. We know how stressful it can be when a beloved pet is unwell, so it means a great deal to hear that Jenny was able to provide the reassurance and support you needed.
We're delighted that Jenny's calm, caring approach helped put you at ease while guiding you through your claim. We'll be sure to pass your kind feedback on to Jenny, I'm sure it will mean a lot to her.
We hope your pet is recovering well, and thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Spoke to Shane …
Spoke to Shane as had a quick query on a condition that may/may not be covered. had to hold for a few minutes but not a problem. Had a conversation which was informative and addressed what I needed to know for now. Thanks Agria.
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to answer your query and provide the information you needed. Although you had a short wait to get through, it's great to know the conversation was informative and gave you the clarity you were looking for.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Sandra was brilliant ..she put my mind…
Sandra was brilliant ..she put my mind at ease .. with her kindness towards me ..nothing was to much trouble ..ahe was just a lovely lady ..thankyou so much
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Vanessa,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sandra was able to put your mind at ease. We know how much of a difference kindness and reassurance can make, so it's lovely to hear that she took the time to support you and that nothing was too much trouble.
We'll be sure to pass your kind feedback on to Sandra, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Really easy to apply for insurance plus…
Really easy to apply for insurance plus well priced
15 June 2026
Reply from Agria Pet Insurance
Hi Adele,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found it really easy to apply for your insurance and that you felt our cover was well priced. We always aim to make joining Agria as simple and straightforward as possible while offering great value, so it's fantastic to know we've achieved that for you.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
I take great pleasure in writing this…
I take great pleasure in writing this review based on my positive but, unfortunately, abnormal lived experience of speaking with customer service professionals about a product you have paid for. The level of support I received was, firstly, the information and the friendliness, but the most important thing was that I wasn't rushed at all. In fact, the person I spoke to went to great lengths to outline how their customer-centred business model operates: when people need to call, it is a time of great stress for them and for their pet. I couldn't ask for a better service provider in that eventuality. I highly recommend.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Kyle,
Thank you so much for your wonderful 5-star review ⭐️
Your feedback truly means a lot to us. We're delighted to hear that your experience stood out and that you felt so well supported throughout your call.
We know that contacting your pet insurer often happens during a stressful time, and that's exactly why we encourage our team to take the time to listen, answer questions thoroughly and never make our customers feel rushed. It's fantastic to hear that this approach made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for taking the time to write such a thoughtful review and for recommending Agria. We really appreciate your trust in us.
Best wishes,
Liam
Customer Service Teams
Very knowledgable and empathetic and…
Very knowledgable and empathetic and helped to resolve my query about our dog Tilly that had passed away
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Ian,
Thank you so much for taking the time to leave us a 5-star review ⭐️
We're so sorry to hear about the loss of your beloved dog, Tilly. Losing a pet is incredibly difficult, and our thoughts are with you at this sad time.
We're pleased to hear that our representative was able to support you with empathy and understanding while helping to resolve your query. We know these conversations are never easy, so it's reassuring to know you felt well looked after.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you again for your thoughtful review and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
I spoke with Shane who was reassuring…
I spoke with Shane who was reassuring confident and very professional - What a great service
Thank you
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such reassuring, confident and professional service. We know how important it is to feel supported when you get in touch with us, so it's fantastic to hear that he made such a positive impression.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
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