Great tasting water but delivery is now a constant issue. They have taken my money nearly a week ago but no dispatch on my products. During the early years they were fantastic at delivering and co... See more
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Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... See more
Company replied
The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... See more
Company replied
Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... See more
Company replied
Company details
Written by the company
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contact info
United Kingdom
- actiphwater.com
2.6
Poor
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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Amazing quality and taste
Amazing quality and taste - revolutionalised my water consumption - really surprised at the strength of flavour
24 May 2023
Reply from Actiph Water
Thanks John! We're so pleased to hear this!
Reply from Actiph Water
Thanks Callie - great to hear!
Outstanding service and fabulous water
Outstanding service, quality and water product great
18 May 2023
Reply from Actiph Water
Thanks so much, Sam!
I placed order and delivery was 2days…
I placed order and delivery was 2days later brilliant service 10/10.
9 May 2023
Reply from Actiph Water
Thanks Anita - so pleased to hear this!
Reply from Actiph Water
Thank you!
Easy to order Quick delivery
Easy to order
Quick delivery and straight up to the top floor flat !😊
19 April 2023
Reply from Actiph Water
Thanks so much - we're thrilled to hear this!
Reply from Actiph Water
Thanks Phillip - much appreciated!
Happy water lady
I'm not very good with technology & don't like ordering anything online - in case I press the wrong key etc. ?!
However I found the ordering of the Actiph water bottles very quick & easy indeed. I was pleasantly surprised by how quickly they arrived also.
Many thanks.
13 April 2023
Reply from Actiph Water
Thank you! We're thrilled to hear this.
Second Part of Order has still not…
Second Part of Order has still not arrived apparently good old DPD have lost it. Promised a replacement still waiting on it arriving. Funny I order another order and paid for that order and that has arrived already. A replacement order should be sent out as a priority poor customer service The replacement order has now arrived Damaged only 8 Bottles instead of 12 water in the box along with Glass all wrapped in DPD tape what a joke
12 April 2023
Reply from Actiph Water
Hi David, hope you're well and thank you for bringing this to our attention. We're so sorry to hear your replacement hasn't arrived yet. I've referred this to our fulfilment partner to check on the status of the order as (like you suggest) we'd have expected the replacement to arrive today as well, given that it would have been despatched around the same time as your second purchase. Rest assured, we will ensure it gets to you, even if we have to send yet another replacement! In the meantime, I've taken the liberty of refunding the missing case as a token of our apology for the inconvenience caused. Do let us know if we can do anything further to assist and please accept our sincerest apologies once again for the delay. All the best, The Actiph Team
Love the water
I really like the water and I think it’s a brand that should be more widely known and available all across supermarkets and shops. Giving 5 stars as I really love what you’re doing.
That said I do have an issue with the bottle sizes - would be great if you could consider offering 1.5-2L bottles and eventually even a large 10-15L bottle for water dispensers. It would make it hopefully less wasteful from a plastic use perspective (I get the ESG initiatives and recyclable bottles but still..) and also it would be more feasible for people to argue to employers to provide this water in office buildings, given it’s difficult to carry a bottle with us all the time that lasts the entire day at work.
22 March 2023
Unprompted review
Reply from Actiph Water
Thanks so much for this lovely review and for the really helpful feedback. We're constantly reviewing our products and love hearing what our consumers would like to see next from us. We will revisit the idea of a larger format and see if we can make it work. Thanks again for the suggestion! The Actiph Team
My water still hasn’t arrived.
21 March 2023
Reply from Actiph Water
Hi Shaneaqua, so sorry to hear this hasn't made it to you yet - thank you for flagging this to us. We can't see anything on the Yodel tracking to explain why this hasn't reached you yet, but have asked them for an explanation. We suspect this has been damaged in transit and not yet relayed to us. We've gone ahead and arranged a replacement to be sent to you asap; hopefully this should reach you before the end of the week. Please accept our sincere apologies once again for the inconvenience caused. If you need any further assistance, please contact hello@actiphwater.com and we'll endeavour to resolve this for you as quickly as possible. Thanks again and all the best, The Actiph Team
Reply from Actiph Water
Hi Steven, thank you for this feedback and so sorry to hear your order still has not made it to you. It looks like you're already in touch with our customer service team who are trying to resolve this for you. It appears that your first order was damaged in transit and your replacement is with Yodel now, due to be delivered imminently. Please accept our sincerest apologies for the inconvenience caused. We expect more from our service and are really disappointed to hear you've had this experience. We're currently in the process of changing our fulfilment partners and improving our packaging to reduce breakages, so hopefully there will be a marked improvement, should you choose to order again. Apologies once again and thanks again for sharing this with us. All the best, The Actiph Team
Reply from Actiph Water
Thank you!
The water is very expensive and a waste…
The water is very expensive and a waste of plastick.
14 March 2023
Reply from Actiph Water
Sorry to hear this - thank you for this feedback. In case it helps, our bottles are 100% recyclable and, for every bottle we sell online, we fund the collection of 4 plastic bottles from developing coastal communities, helping to clean up waterways and provide reliable employment for local workers. We also offer glass bottles in case you'd prefer those. Hope that helps and thanks again for this feedback.
Perfect customer service
Perfect customer service, polite professional and understanding. Quality product as always😍
14 March 2023
Unprompted review
Reply from Actiph Water
Thanks so much!!
Love this water and I’m sure it’s…
Love this water and I’m sure it’s helping my heartburn
2 March 2023
Reply from Actiph Water
Thanks Rachel! So pleased to hear it!
Amazing water can feel the difference…
Amazing water can feel the difference when drinking it also the monthly subscription is amazing can’t fault the company at all
1 March 2023
Reply from Actiph Water
Thanks Shakeel!
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